Print quality problems
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Troubleshooting
Print quality problems
To solve many print quality problems, replace supply or maintenance items that have reached the end of intended life. Use
the following table for solutions.
Symptom
Cause
Solution
White lines
Either the toner cartridge or the fuser
is defective.
Replace the toner cartridge or the
fuser*, as needed.
Streaked horizontal lines
If the lines are parallel to lines that are
supposed to be there, see “Ghost
Images”
The toner cartridge or the fuser may
be defective, empty, or worn.
Replace the toner cartridge or the
fuser*, as needed.
Streaked vertical lines
• The toner is smeared before fusing
to the paper.
• The toner cartridge is defective.
• If paper is stiff, try feeding from the
priority feeder.
• Replace the toner cartridge.
Print irregularities
• The paper has absorbed moisture
due to high humidity.
• The paper being used does not
meet printer specifications.
• The fuser is worn or defective.
• Load paper from a fresh package.
• Avoid textured paper with rough
finishes.
• Make sure the printer driver paper
type setting matches the type of
paper being used.
• Replace the fuser
*
.
*
To replace the fuser, call a service technician.
†
This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh).
See Software and Documentation CD for additional information.
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