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Appendix A. Service and Support
The following information describes the technical support that is
available for your product, during the warranty period or throughout
the life of the product. Refer to your Lenovo Statement of Limited
Warranty for a full explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the life of your product
through the Lenovo Support Website at
http://www.lenovo.com/support.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your option is
installed in a Lenovo computer, you might be entitled to service at your
location. Your technical support representative can help you determine
the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support
Center will be withdrawn or made available for a fee, at Lenovo’s
discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of
the following information as possible:
v
Option name
v
Option number
v
Proof of purchase
v
Computer manufacturer, model, serial number, and manual
© Copyright Lenovo 2006
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