13
TROUBLESHOOTING
If the adjustable base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
SYMPTOM
SOLUTION
• Program the remote control (see
Remote Control User
Guide
for programming procedures).
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• If the base was operated over the rated duty cycle,
thermal switch opens. Wait 30 minutes before trying
to operate the base. Once the base resumes normal
operation, do not exceed the duty cycle.
• Replace batteries in remote control.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• If base is located on hard surface flooring, place carpet
pieces or rubber caster cups under each leg or caster of
the base.
• Elevate the head or foot section a short distance (with
the remote control) to realign the lift/lower mechanisms
with the base support platform.
• Verify that base is not positioned against a wall,
nightstand, or other object that may cause vibration or
noise.
• If base is installed over a base frame, verify motors are
not causing base frame (or base frame components) to
vibrate.
No features of the base will activate.
Remote control backlight does not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive motor noise.
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