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OUT OF WARRANTY SERVICE
If a product fails after the warranty period, LDG wants to help you get it fixed. Send the
product to us for repair any time you like. We will determine what needs to be done and based on
your instructions, either contact you with an estimate or fix it and contact you with a request to
pay any repair charges. Please contact LDG if you have any questions before you send us an out-
of-warranty product for repair.
RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization,
and there is no need to contact LDG to return your product. Visit the LDG web site and
download the LDG Product Repair Form. On the Repair Form tell the LDG technicians exactly
what happened or didn’t happen and why you believe the product needs servicing. The
technician attempts to duplicate the problem(s) you had based on how well you describe it so
take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know
the product arrived safely at LDG. Be sure to give us your email address so our shipper can alert
you online when your product is en-route back to you. Please be assured that our staff makes
every effort to complete repairs ahead of our published wait time. Your patience is appreciated.
Repairs can take six to eight weeks, but are usually faster. The most recent information on
returning products for service is found on the LDG website under Support, then Tech Support.
Send your carefully packaged unit with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685
PRODUCT FEEDBACK
We encourage product feedback! Tell us what you really think of your LDG product. In a
card, letter, or email (preferred) tell us how you used the product and how well it worked in your
application. Send along a photo or even a schematic or drawing to illustrate your narrative. We
like to share your comments with our staff, our dealers, and even other customers at the LDG
website:
http://www.ldgelectronics.com
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