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Scenario

Cause

Solution

Electric strike 

won’t lock after 

closing the door 

or after pushing 

“Push to Lock”

 Electric Strike itself is set to 

Fail Secure rather than Fail 

Safe.

Follow the electric strike instructions in the Set-up section to change 

the screw on the back of the strike from Fail Secure to Fail Safe.

Strike is not fully seated/ in 

the closed position or there’s 

pressure against the strike 

when it is unlocked.

The strike needs to be in the fully closed position in order for the 

strike to lock. If the strike is somehow being held open manually or 

through stack pressure, then the strike will not lock until it is back in 

the closed position. This can be caused by pressure against the door 

/ strike as the door is latching, which may prevent the door from fully 

closing / latching.

Female connector is not 

plugged in properly to the 

male connector coming off the 

electrick strike.

If the female connector is not plugged in properly, the electric strike 

will not function right. The tab on the female connector must line up 

with the tab on the male connector as shown in  illustration A. If this 

is corrected and the electric strike does not work, test the electric 

strike solenoid resistance to ensure the solenoid was not damaged, 

as mentioned in a previous troubleshooting step.

DPS wiring is not correct.

Check to ensure the DPS is wired correctly into the correct terminals 

in the Cabinet. Also verify there are no loose connections on the DPS 

itself or in the Cabinet.

Door Position Switch (DPS) is 

not closed.

Ensure DPS is mounted properly so that the DPS contact is made. If 

it appears to be closed, checked for continuity across the DPS wires 

to the cabinet to ensure the DPS is not internally defective.

Issue with actuator

Ensure that a dry contact is being made when the Push to Lock 

actuator is pressed. Ensure all wiring is correct and there are no loose 

connections.

Electric strike 

won’t unlock

Pressure against the strike 

when it is locked.

If there is pressure against the strike when it is locked, then it will not 

unlock when the solenoid releases. This can be caused by too much 

stack pressure on the door pressing on the strike.

 Electric Strike itself is set to 

Fail Secure rather than Fail 

Safe.

Follow the electric strike instructions in the Set-up section to change 

the screw on the back of the strike from Fail Secure to Fail Safe.

Logic Module not in Mode 7

Change Logic Module to Mode 7 and ensure all mode 7 settings are 

set as shown in the instructions.

Issue with actuator or 

Electronic LED Board

Verify all wiring and refer to the Actuator and Electronic LED Board 

troubleshooting section if not resolved.

Electric strike 

locks when using 

either outside 

actuator or 

“Push to open”

Logic Module not in Mode 7

Change Logic Module to Mode 7 and ensure all mode 7 settings are 

set as shown in the instructions.

Issue with actuator or 

Electronic LED Board

Verify all wiring and refer to the Actuator and Electronic LED Board 

troubleshooting section if not resolved.

E-strike (Fail Secure mode)

Scenario

Cause

Solution

Electric strike 

won’t unlock 

using inside or 

outside actuator

Logic Module not in Mode 8

Change Logic Module to Mode 8 and ensure all mode 8 settings are 

set as shown in the instructions

No Power to the strike

Ensure Proper wiring from Door Strike terminals to Electric Strike 

wiring harness.
Check if voltage is present across Door Strike terminals in the cabinet 

directly after pushing the button. This needs to be done immediately 

after pressing the button.  If voltage is present, ensure all wires to 

the electric strike harness are fully connected and that the harness is 

fully seated/connected to the electric strike connector.
If voltage is not present across Door Strike terminals, ensure wires 

from the Logic Module are fully connected to the Door Strike 

terminals. If the wires are not connected, then they need to be 

connected. The Logic Module’s blue wire should go to the upper (+) 

terminal, and the Logic Module’s white wire should go to the lower 

(-) terminal.
If wires going from the Logic Module to the Door Strike terminals 

have not come loose/disconnected at either end, then check to 

ensure that the LED display on the Logic Module is lit up as ‘8’. If the 

module is set to ‘8’, then ensure all mode 8 settings are set as shown 

in the instructions.

Содержание 8310-2420

Страница 1: ...for Door to Close vinyl decal 1 9 Door locked when red unlocked when green black vinyl sign 1 10 Door occupied when red vacant when green black vinyl sign 1 11 E strike with 3 faceplates and hardware...

Страница 2: ...B2 Power 50 VA DPS Switch Descriptions 8310 2420 Series Power max 3 0 W Electrical configuration SPDT Suggested Wiring 22AWG Gap distance max 0 75 Operation at a glance When the exterior PUSH TO OPEN...

Страница 3: ...onic board in place 1e Place the diffuser insert inside the flush enclosure making sure the mounting screw holes on the diffuser insert and the flush enclosure align For Push to Open switches a Use th...

Страница 4: ...Safe mode when Mode Selector is pointing to FS Fail Lock mode when Mode Selector is pointing to Fail Lock Set Screw Mode Selector Mode Selector Set Screw L Note The products are intended to be instal...

Страница 5: ...r The transformer should only be installed OUTSIDE of the Power Supply Cabinet per all National Electric Code NEC NFPA 70 requirements along with local code requirements and it should be kept in close...

Страница 6: ...ently off Do not wire the primary terminals of the transformer until the secondary terminals are connected first The supplied transformer will have its secondary terminals wired to the terminals red w...

Страница 7: ...ls in cabinet via wire access hole RED GREEN BLUE Connected to 24V DC from the VDC terminals in the cabinet via wire access hole REM LOC RELAY SPEAKER Wired to the Inside Push to Open terminals in the...

Страница 8: ...0 50 seconds The second option d 1 flashing will be how long to wait before activating relay 2 0 15 seconds The third option H 2 flashing will be how long relay 2 will be activated for 0 50 seconds T...

Страница 9: ...2 3 ON DP RED GREEN BLUE REM LOC RELAY SPEAKER See the diagrams below for the dip switch functionalities Enable Dip Switch Bank Idle COL Dip Switch Bank Switch number Description Switch number Descrip...

Страница 10: ...K THIS DOOR WAIT FOR DOOR TO CLOSE Place sign on the door inside the restroom at eye level INSIDE THE RESTROOM POWER SUPPLY 6 12 24 VDC SMP3 24V OPEN CLSD CLSD OPEN SW1 SW2 6V OPEN OPEN 12V SW1 SW2 AC...

Страница 11: ...shown connecting the Push to Open switch to the Push to Open terminals Com Rem PBTN N O Pwr AC DC Com Rem PBTN N O Pwr AC DC IMPORTANT Ensure wiring polarity is consistent from Relay 3 to each remote...

Страница 12: ...osing the door or after pushing Push to Lock Logic Module not in Mode 7 Change Logic Module to Mode 7 and ensure all mode 7 settings are set as shown in the instructions No power to the strike Ensure...

Страница 13: ...he solenoid releases This can be caused by too much stack pressure on the door pressing on the strike Electric Strike itself is set to Fail Secure rather than Fail Safe Follow the electric strike inst...

Страница 14: ...is latching then the door may not fully latch If this occurs the source of the pressure force needs to be removed so that the door can fully close This can be caused by too much stack pressure preven...

Страница 15: ...inals Take a jumper wire and touch the screw heads of the PBTN and terminals the actuators wires are hooked up to If the unit acts as if the actuator was actually pushed then either the actuator was w...

Страница 16: ...ion DPS switch not closing contact Wiring issue Verify wiring is correct to Power Supply Relay Cabinet and DPS wires fully connected Incorrect mounting Mounting gap should be no more than 3 4 between...

Страница 17: ...7 Cabinet base template 9 8 6...

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