
Page 55
For HELP, call In-Touch at 866.461.3123
Customer Service Options
Option 1 – Dispatch Service Company
This option can take up to
12 days
.
•
1-2 days for part to ship*
4
•
3-5 days for part to arrive at service company.
•
1-5 days for a service company to schedule service call and
perform work.
Option 2 – Ship Direct
This option can take
3-5 days
. The simplicity of the Power Depot
™
allows
anyone to replace parts in a matter of minutes. Customers can elect to
expedite direct shipping of parts to their home.
Option 3 – Expedited Shipping
This option can take
1-2 days
. Customer can elect overnight shipping
directly to them with minimal expense. The arrival of the replacement
component(s) would be
next business day
.
When you call, please have your spa’s serial number ready. Your spa
has built-in self monitoring diagnostics capabilities. When calling for
warranty service, you may be required to assist with minor diagnostic
procedures. (Please stand next to your spa when calling).
A credit card must be provided to secure shipment of parts.
All repairs and replacements will be made in accordance with the limited
warranty. The consumer/purchaser is responsible for mileage or travel
charges incurred by authorized In-Touch companies.
Failure/damage due to an improper electrical installation will not be
covered under the terms of the warranty.
Important:
The limited warranty card MUST be filled out completely and
sent in
within 30 days of purchase
to validate your warranty. Please
make a copy for your records before mailing. Mail to:
In-Touch
11620 54
th
Street North
Clearwater, FL 33760
4
Orders received before 2 P.M. EST are shipped the same day.
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