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ruby User Manual

Version: 6.6.0/1

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8. Troubleshooting

8.1

Solving Connectivity Issues

8.1.1

The control surface is behaving oddly

This can occur if the same CAN bus address is used for more than one module.

Check the CAN bus addresses of each module using the

special functions

mode.

Each address must be unique and match the one defined by the configuration.

Содержание ruby

Страница 1: ...To obtain the latest documentation and software downloads please visit www lawo com lawo downloads User Manual Version 6 6 0 1 Edition Tuesday March 9 2021 ruby...

Страница 2: ...ers It cannot be guaranteed that all product names products trademarks requisitions regulations guidelines specifications and norms are free from trade mark rights of third parties All entries in this...

Страница 3: ...ruby User Manual Version 6 6 0 1 Table of Contents 1 Introduction 4 2 Important Safety Instructions 5 3 The Hardware 6 4 Installation 14 5 System Setup 22 6 Operation 28 7 Maintenance 60 8 Troubleshoo...

Страница 4: ...2 touch screen interface You can find more information on these products in the relevant manuals Look out for the following which indicate Notes points of clarification Tips useful tips and short cuts...

Страница 5: ...tant Safety Instructions 2 Important Safety Instructions Please observe all of the instructions provided in the General Safety Information for Lawo Equipment booklet delivered with your devices Double...

Страница 6: ...ual Version 6 6 0 1 6 78 3 The Hardware 3 The Hardware This chapter describes the hardware components and options Topics include System Components DSP Core Compatibility Controls Overview Control Surf...

Страница 7: ...ntial all audio interfacing routing control and signal processing VisTool MK2 optional runs on an external PC to provide real time displays and touch screen control Key Panels optional a range of pane...

Страница 8: ...ruby User Manual Version 6 6 0 1 8 78 3 The Hardware 3 2 DSP Core Compatibility The ruby control surface is compatible with the following DSP Core products...

Страница 9: ...d while some is programmable by the configuration 3 3 1 Fader Module 954 45 Fader Module Each Fader Module provides four identical fader strips each with an ACCESS key 100mm motorised fader backlight...

Страница 10: ...ter control bus assign system options and snapshots To the left are two large MF Keys 45 46 with foil printed labels In the lower section are more large MF Keys 1 to 28 with foil printed labels and tw...

Страница 11: ...the ON AIR Designer software allowing you to change the operation as required In most cases the large MF Keys are labeled by foil printed labels and by default the control surface ships with the label...

Страница 12: ...n in monitor mode In this instance the surface supports up to 60 faders a single Central Module full mode and up to 6 Central Modules monitor mode If the DSP Core is a Power Core Max then up to four f...

Страница 13: ...cified at the time of ordering there is no possibility to convert the frame later Table Top Countersunk Countersunk Short The differences in construction are Table Top designed for table top placement...

Страница 14: ...6 6 0 1 14 78 4 Installation 4 Installation This chapter describes how to install the control surface Topics include Packing List Preparation Installing Countersunk Frames Exchanging the MF Key Label...

Страница 15: ...cific to connect mains to the 12V DC power supply 1 x 3m RJ45 cable to connect the CAN bus from the surface to the DSP Core or another frame Printed sheets with OFF key foil printed labels required fo...

Страница 16: ...com A list of serial numbers for all components is included with the shipment Please keep this list for your records Dimensions and Weight The dimensions and weight of the frame depend on its size an...

Страница 17: ...ine For the countersunk regular version all cables can be hidden in the cable tray and connected to the console inlets from the open underside of the tray For the countersunk short version the table m...

Страница 18: ...ve the button cap It helps to use a small screwdriver to lift up the button cap as the caps are recessed However you must take care not to scratch the surface 2 Insert the foil plate between the butto...

Страница 19: ...prevent the device from being grounded through Ethernet or other signal connections 4 5 2 Power The control surface is powered by its own external 12V DC power supply 955 50 80 This is an identical su...

Страница 20: ...the control surface to the DSP Core and any extenders or key panels All CAN bus connections must be point to point a switch or hub is not allowed Use a standard straight 1 1 network cable STP CAT 5e w...

Страница 21: ...e s CAN connector to the first frame s CAN BUS IN 2 Then loop the first frame s CAN BUS LINK OUT to the CAN BUS IN connector on the next frame 3 Continue to loop the CAN bus through the remaining fram...

Страница 22: ...ruby User Manual Version 6 6 0 1 22 78 5 System Setup 5 System Setup This chapter describes how to set up the control surface Topics include Powering On the Device Can Bus Settings...

Страница 23: ...h and starts automatically when power is applied You will see an initial flicker of LEDs on the control surface modules The console will be ready for operation once it is connected to the DSP Core via...

Страница 24: ...speed is defined in the Project window CAN bus address is defined in the Frames Surface window The settings stored on each physical module are edited using the special functions mode On older Key Pan...

Страница 25: ...hex address 12 to 14 can run in either full or monitor mode hex address 15 to 17 must run in monitor mode Frame Surface CAN Bus Addresses hexadecimal Each address must be unique so do not assign the s...

Страница 26: ...with the system An example is shown below In this instance the Frame Surface configuration does not look anything like the physical console as it is the CAN bus addresses which define the functionali...

Страница 27: ...face Layers Fader Mappings Each Fader Module supports two layers This means that the module set to hex address 01 controls fader strips 1 to 4 Layer 1 and 5 to 8 Layer 2 the module set to hex address...

Страница 28: ...y configured Topics include Basic Operations Fader Strip Control Source Specific Functions The Central Module s Assigning Fader Strips RAVENNA Source Stream Selection Matrix Pool Sources Bus Assign In...

Страница 29: ...iding there are no error messages the GUI is ready for operation 6 1 2 Trouble shooting VisTool Does Not Open If the VisTool GUI does not appear then there could be a problem with the start script or...

Страница 30: ...nctions such as the system clock timer mic open indicator output metering and monitoring selections Other pages appear alongside the DOCK as needed For example press a fader strip ACCESS key and the S...

Страница 31: ...components and so you can turn off the control surface and the DSP Core by turning off the mains power To close VisTool press ALT F4 on your PC keyboard Note that closing VisTool on the control PC onl...

Страница 32: ...on then ACCESS 2 operates as MF Key 5 In this instance there is no layer switching and the button can perform a different function such as PFL or talkback 4 Fader Use the fader to adjust the source s...

Страница 33: ...E TEL 1 and TEL 2 sources can be assigned onto the conference bus to create a mix minus for the source You must enable CONF on more than one source to activate the conference The conference system is...

Страница 34: ...the Function Buttons 3 are active the controls have a default functionality that is programed by the configuration If a Function Button 3 is pressed then the controls can be used to adjust the relevan...

Страница 35: ...ed by a script the surface does not dim The configuration can disable the sensor or assign an on off MF Key 5 MF Keys 1 to 28 Rotary Controls VCA 1 2 The 28 MF Keys and two rotary controls are program...

Страница 36: ...locations see Fader Mappings Your user rights may globally disable the source assign mode 6 5 1 Assigning a Source to a Fader 1 Double press an ACCESS key it turns yellow the fader strip switches into...

Страница 37: ...ent the fader label updates and the strip assign mode cancels Alternatively select REMOVE to remove the source the fader strip is cleared and strip assign cancels The CANCEL button cancels out of the...

Страница 38: ...eams to pre configured labels In this instance the list of streams presented to the operator is fixed and is independent of stream availability 6 6 2 Selecting a Stream Group Stream Select Fader Label...

Страница 39: ...n take a couple of seconds This initial tuning information is stored in a permanent memory It is then used whenever you select the same stream thereby speeding up all subsequent connections Unstable A...

Страница 40: ...ters By default the signal labels are retrieved automatically from the networked router if using NetCom or Remote MNOPL protocols 6 7 2 Selecting a Matrix Pool Signal Group Signal Select Fader Label D...

Страница 41: ...s assign The fader strips switch into bus assign mode and their soft keys show the current assignments Yellow post fader Green off not assigned Red pre fader available for AUX buses only 2 Press a sof...

Страница 42: ...1 42 78 6 Operation 6 8 2 Assigning a Bus to an Output The configuration determines the default audio outputs for each summing bus If you have VisTool then it may be possible to change the output rou...

Страница 43: ...round Panning If a surround bus is configured and surround parameters are enabled on the source then the sequence includes the following Left Center Right pan position Front Rear pan position Slope fr...

Страница 44: ...ill need to ask the talent to speak into the microphone at their intended on air level 1 Start by asking the talent to speak and then turn on AutoGain by pressing the MIC source ACCESS key and enablin...

Страница 45: ...s 6 10 1 Adjusting Source Parameters 1 Select the source you wish to work on by pressing its fader strip ACCESS key the key turns white The upper controls on the Central Module switch into parameter c...

Страница 46: ...r example press INP to adjust the input and pan parameters for the selected source The 16 soft keys and 4 rotary controls update and are labeled by the displays as shown above Then press a soft key e...

Страница 47: ...two loudness measurements momentary and integrated which conform to the ITU R BS1770 Momentary Loudness Bargraph The blue bargraph represents the average energy of the summed component channels left a...

Страница 48: ...hese options are defined by the configuration PFL or AFL is usually available on one of the fader strip MF Keys The operation will vary depending on the mode selected in the SYS menu Below is a descri...

Страница 49: ...ntrolled via MON GUEST The phone in guest is receiving the IN 1 mix minus return there are no separate level controls for this output If the system is set to the DEFAULT audio then Connect the DJ head...

Страница 50: ...f you close the DJ fader the DJ s monitor feed reverts to a conference bus mix minus so they can rejoin the off air conversation if required 4 Finally open both the MIC 1 and MIC 2 faders Both the DJ...

Страница 51: ...onsole Each MF Key is labeled and color coded to show Red VCA assign on Green VCA assign off Note that the fader strip rotary controls have no function 2 Use the MF Keys to change the assignments 3 To...

Страница 52: ...enabled in the System Definition Param Fader branch of the Tree Definition then you will see the resulting fader values applied to VCA slaves in the fader strip displays In our example both slave fad...

Страница 53: ...the other follows select a new source for the fader and the other follows Fader Mapping IDs Fader Clone Example The mapping numbers identify both layers Therefore Module 1 contains Faders 1 to 4 and...

Страница 54: ...e Display name until such time as the System field is cleared 3 Once you have finished editing select OK to transfer the labels to the system the editor closes and the labels on the control surface up...

Страница 55: ...the remote system For option one add a Box element to the VisTool project and link this to the Predefined User Text User Label Edit option For option two add a Logic VispageSwitch element to the ON AI...

Страница 56: ...atrix Connects up to 128 matrix connections defined by the ON AIR Designer configuration via System Definition Parameter Matrix Snapshot Fader Levels The Production Mode Save Value option in the ON AI...

Страница 57: ...ered buttons 1 to 5 illuminate in red A green button indicates a free memory If you select a used memory then its contents will be overwritten 2 Keep holding SNAP SAVE and select a memory e g number 4...

Страница 58: ...ions Fader Speed Turn the Fader rotary control to change the fader speed You can select Slow Medium or Fast to change the speed at which faders will open or close in response to external control signa...

Страница 59: ...fader In this mode PFL is only cancelled by deselecting the PFL button PFL A this mode is called PFL Always and is identical to PFL Mode SUM with the exception that it allows open faders to be put in...

Страница 60: ...chapter describes the maintenance procedures for the control surface frames and components Topics include Checking the Hardware Status Updating Firmware The Special Functions Mode Replacing Defective...

Страница 61: ...control surface components from the Peripherals Surface menu Peripherals Surface If a component is shown in green then it is configured and operational If a component is shown in red then it is confi...

Страница 62: ...control surface modules This is handled by a firmware update tool called SoP Explorer which is included with the ON AIR Designer installer The current revision of each system component Surface System...

Страница 63: ...control surface modules offers a special functions mode This can be used to adjust system settings and test the module s components lamps buttons etc Double click on the links below to open the speci...

Страница 64: ...able which means that the control surface can be connected and disconnected during uptime This allows fast replacement of a frame in the case of a hardware failure Providing the replacement frame is s...

Страница 65: ...Locating the Control Surface Serial Number The serial number of your control surface can be found on the product information sticker placed on the underside of the panel Sticker Location The S N field...

Страница 66: ...authorized use of disinfectants on radio products and console surfaces This is a general instruction and recommendation for cleaning that applies to all Lawo radio products Before you clean the device...

Страница 67: ...ruby User Manual Version 6 6 0 1 67 78 8 Troubleshooting 8 Troubleshooting This chapter covers some typical problems and their solutions Topics include Solving Connectivity Issues Boot up Issues...

Страница 68: ...Issues 8 1 1 The control surface is behaving oddly This can occur if the same CAN bus address is used for more than one module 1 Check the CAN bus addresses of each module using the special functions...

Страница 69: ...he system from booting For example The output of a logic function e g OR8 is used as an input signal for the same function Control signals from a source e g CD player are used to feed control function...

Страница 70: ...78 9 Appendices 9 Appendices This chapter includes further information which you may find useful Topics include Part Numbers System Reference Levels Dimension Drawings Connector Pin Outs The 12V DC Po...

Страница 71: ...S ruby 16 fader RU16FTT RU16FCS RU16FCSS ruby 4 fader Extender RU4FEXTT RU4FEXCS RU4FEXCSS ruby 8 fader Extender RU4FEXTT RU8FEXCS RU8FEXCSS ruby 12 fader Extender RU12FEXTT RU12FEXCS RU12FEXCSS ruby...

Страница 72: ...ks below to open the dimension drawing as a pdf Ruby Table Top Dimension Drawing Ruby Countersink Dimension Drawing Ruby Countersink Short Dimension Drawing The drawings show an 8 fader main frame Dra...

Страница 73: ...ruby User Manual Version 6 6 0 1 73 78 9 Appendices 9 3 Connector Pin Outs 9 3 1 CAN 8 pin RJ45 connector female 9 3 2 DC Power Input 4 pin Kycon connector female...

Страница 74: ...nit Mechanical data Width 72 mm Height 35 mm Length 175 mm Weight 670 g Cable length without plug 1200 mm Electrical Specification Parameter Conditions Min Typ Max Unit Input Voltage 85 264 VAC Freque...

Страница 75: ...stalling the Software The userlabels exe setup application is included with your system software 1 Copy the userlabels exe application onto your computer 2 Double click on the userlabels exe applicati...

Страница 76: ...rogram which is automatically installed when you install VisTool MK2 See the VisTool User Guide for details 9 5 4 Editing User Labels 1 Start the User Labels application either by selecting its deskto...

Страница 77: ...abels to the console This can be done at any time even when the console is on air Note that User labels for all source and buses in the configuration are saved when you save a snapshot This means that...

Страница 78: ...rom an xml file o Exit closes the User Labels software application View Menu o Identifier displays the internal System Number This number cannot be modified and is for information only o Font select t...

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