? < > / \ :
Check your files and folders to ensure that these types of characters are not being used. If you find incompatible
characters in file names, please change them before resuming file transfers.
Q: Did you receive an error message telling you that the device has been disconnected directly after the computer exited
sleep mode?
A: Please ignore this message.
Windows XP, Vista, and 7 Users
Problem: The storage device icon does not appear in My Computer/Computer.
Q: Is the USB device firmly attached to your computer's USB port?
A: Check the USB connection between the device and your computer to confirm that it is properly seated. You
can also try disconnecting the device, waiting 10 seconds, and then reconnecting it. If the storage device is still
not recognized, restart your computer and try again.
Q: Is the storage device listed in Device Manager?
A: All LaCie devices appear in at least one place in Device Manager.
To access Device Manager, click on
Start
and select
Run
from the menu. For Windows Vista and Windows 7,
press [Windows-button] and [R] on your keyboard.
Enter the command:
devmgmt.msc
Click
OK
and the Device Manager program will open. For troubleshooting, look in the
Disk Drives
section. It
might be necessary to click on
+
on the left side.
If it is unclear where to find the storage device or if it is present, unplug it, then reconnect it. The entry that
changes is your LaCie storage device.
Q: Is your device available in My Computer/Computer?
A: If not, proceed to the physical troubleshooting topics above.
Q: Is your storage device listed next to an unusual icon?
A: Windows Device Manager can usually provide information about failures in accessories. It does not display
the exact cause, or a solution, but it can assist in troubleshooting most problems.
A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it
can be an exclamation point, question mark, or an “X”.
Right-click this icon, then choose
Properties
. The
General
tab will show why the device is not working.
If problem persists, there may be a hardware defect or other problem. Contact
LaCie Support
if you have
exhausted all efforts at troubleshooting.
LaCie
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