TROUBLESHOOTING TOPICS
Note:
Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect any other USB devices and see if the performance improves.
Q: Is the USB 2.0 Key connected to a legacy USB computer port or hub?
A: If your USB 2.0 Key is connected to a legacy USB port or hub, this is normal. A Hi-Speed USB 2.0 device can
only operate at USB 2.0 performance levels when it is connected directly to a USB 2.0 port or hub. Otherwise,
the USB 2.0 device will operate at the slower legacy USB transfer rates. Consider buying a USB 2.0 PCI Express
Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 2.0
transfer speeds. Visit
www.lacie.com/accessories/
for information.
Q: Is the USB 2.0 device connected to a Hi-Speed USB 2.0 port on your computer?
A: Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed
correctly. If in doubt, uninstall the drivers and reinstall them.
Q: Is the USB 2.0 key connected to a SuperSpeed USB 3.0 port?
A: While your LaCie USB 2.0 Key can be plugged into a USB 3.0 interface, transfer rates will continue to run at
USB 2.0 speeds. The key cannot achieve SuperSpeed USB 3.0 transfer rates since it is a USB 2.0 device.
Q: Is the USB 3.0 Key connected to a USB 2.0 or legacy USB computer port or hub?
A: If your USB 3.0 Key is connected to a USB 2.0 or legacy USB port or hub, this is normal. A SuperSpeed USB
3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or
hub. Otherwise, the USB 3.0 device will operate at USB 2.0 or legacy USB transfer rates. Consider buying a USB
3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to
achieve full USB 3.0 transfer speeds. Visit
www.lacie.com/accessories/
for information.
Q: Is the USB 3.0 device connected to a SuperSpeed USB 3.0 port on your computer?
A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been
installed correctly. If in doubt, uninstall the drivers and reinstall them.
Problem: File transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT 32 volume?
A: Certain characters cannot be included in the names of folders and files that are copied to a FAT 32 volume.
These characters include but are not limited to:
LaCie
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