8. Troubleshooting
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8. Troubleshooting
Some of typical problems you may encounter would be: “Measurement is not
started,” “Measurement does not come to an end,” or “Results are not stable.”
Refer to the following troubleshooting as necessary at time of trouble.
8-1. Error message
The error message appears on display as follows.
The list below describes the error message showing the nature of trouble with
possible or likely cause and countermeasures for the trouble.
No.
Error message
Possible cause
Action
1
Wrong USB Flash
Drive.
You may have tried to
import the KEM-supplied
table (paid) with any
USB flash drive other
than the one supplied by
KEM.
Use KEM-supplied USB
flash drive.
2
Error detected.
Code E-1xxxx.
Contact your local
agent.
Hardware may have
been defective.
Turn off and turn on the
equipment. Still the same
error occurs, contact your
local distributor.
3
Sensor
error
detected.
Contact your local
agent.
(Code E-2xxx.)
Hardware may have
been defective.
Turn off and turn on the
equipment. Still the same
error occurs, contact your
local distributor.
4
Calibration required.
Calibration may have not
been conducted.
Conduct a calibration.
5
Calibrate
with
viscosity
correction
on.
Calibration may have not
been conducted with
viscosity correction on
though viscosity correction
is on in measurement
parameter.
Conduct a calibration with
viscosity correction on.
Calibration may have
failed.
Make sure not to allow air
bubbles to enter the cell.
Widen pass/fail criteria.
Calibration result may
have not been adopted.
Redo calibration.
6
Calibration failed.
Calibration may have
not come to an end
even after exceeding
limit time.
Make sure not to allow air
bubbles to enter the cell.
Extend limit time.
Содержание DA-640
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