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38

6. Troubleshooting and performance of the

product

1. In case the UPS can not work normally, it might be wrong in

installation, wiring or operation. Please check these aspects first. If
you need help, contact our service department, the following
messages should be provided for analysis:



UPS MODEL and SERIAL NO.



Date of fault happened



Detailed description of the problem (include indicator statements on
panel)

6.1

Troubleshooting

When the fault occurs, firstly, perform troubleshooting by referring to the
troubleshooting table. If the fault still exists, please contact the franchiser.

Fault

Cause

Solution

Battery LED

flashes

Battery low voltage

or battery

disconnected

Check UPS battery, connect battery

well, if battery damaged, replace it

Mains normal, but

UPS has no input

UPS input breaker

open circuit

Press the breaker for reset

Short back up time

Battery not fully

charged

Keep UPS connecting with mains
power for more than 8 hours,
recharge battery

UPS overload

Check the usage of loads, remove
some redundant devices

Battery aged

When replace battery, contact
franchiser to get battery and relative
assembly

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Содержание 10K-H

Страница 1: ...our R D team who is with years of designing experiences on UPS With excellent electrical performance perfect intelligent monitoring and network functions smart appearance complying with EMC and safet...

Страница 2: ......

Страница 3: ...ion 8 3 2 Installation note 8 3 3 UPS input and output connection 10 3 4 Connection of the UPS communication Cables 11 3 5 Parallel card Optional 12 3 6 External battery conection for extend model onl...

Страница 4: ...Parallel ID setting 31 4 3 10 Parallel quantity setting 32 4 3 11 Parallel redundancy quantity setting 33 4 4 Display Messages record 34 4 4 1 Operational Status and Mode 34 4 4 2 Modes and Alarm Inf...

Страница 5: ...disobey of safety instructions Please note the following 1 Don t use the UPS when the actual load exceeds the rated load 2 There are high capacity batteries in the standard type UPS You must not open...

Страница 6: ...ication Attention Static discharge sensitive Electric shock There are three levers of safety grade Dangerous Warning and Attention The remark is on the right side of the safety symbol the detailed com...

Страница 7: ...3 Description of Commonly Used Symbols Some or all of the following symbols may be used in this manual It is advisable to familiarize yourself with them and understand their meaning...

Страница 8: ...4 2 Product Introduction 2 1 The appearance of the product 2 1 1 6K H 6K S Fig 1 6KVA H Front Panel view Fig 2 6KVA H Rear Panel view...

Страница 9: ...5 Fig 3 6KVA S Front Panel view Fig 4 6KVA S Rear Panel view See paragraph 4 2 1...

Страница 10: ...6 2 1 2 10K H 10K S Fig 5 10KVA H Front Panel view Fig 6 10KVA H Rear Panel view Fig 7 10KVA S Front Panel view Fig 8 10KVA S Rear Panel view...

Страница 11: ...oster When the UPS works in battery mode the circuit boosts the DC for DC AC inverter 4 DC AC inverter Convert the boosted DC to stable AC output 5 Bypass When overload or failure of inverting happen...

Страница 12: ...gory UPS Type Remark Standard unit 6KVA Internal 16 20PCS 12V PCS batteries 10KVA Internal 16 20PCS 12V PCS batteries Long backup unit 6KVA External 16 20PCS 12V PCS batteries 10KVA External 16 20PCS...

Страница 13: ...rt so as to keep the ventilation in good conditions avoid temperature of components inside getting high Keep the UPS away from high temperature water flammable gas corrosive gas dust direct sunlight e...

Страница 14: ...10 Fig 3 1 Correct power configuration U P S LOAD INPUT L OUTPUT L L N E INPUT N OUTPUT N Fig 3 2 Wrong power configuration...

Страница 15: ...s 2 Remove the cover of the terminals see Fig 2 3 following it to connect the cables Fig 3 3 I O terminals connection 3 Connect the UPS output L N GND to L N GND of load via a PDU Tighten the screws a...

Страница 16: ...t for further use B Insert the SNMP card and tighten the screws C Connect the UPS with internet by network cable D Refer to the SNMP manual provided to do SNMP setting 3 5 Parallel Card Optional Paral...

Страница 17: ...ee the steps as below 1 Start up the UPS one by one connect RS232 to the computer start up software and manual are included in the CD ROM 2 Open the set up interface to set up relevant parameters as b...

Страница 18: ...connect to the computer to set up battery number and capacity the UPS will follow battery capacity to distribute charge current automatically Max charge current is 6A 2 The breaker on battery cabinet...

Страница 19: ...ery cable which matches with the equipment When connecting load to UPS first turn off load and then connect the power cable and finally turn on load one by one Inductance loads such as motor fluoresce...

Страница 20: ...anel to start the UPS and in the meantime the LCD display will light up You may view the data and set parameters on the LCD display and the LED display of the UPS will show the latest status of the UP...

Страница 21: ...ompletely therefore sometimes it takes more several seconds to complete 4 2 Faceplate display 4 2 1 Faceplate display illumination Fig 4 1 Overview of the operating panel of the UPS 1 ALARM LED 2 BYPA...

Страница 22: ...escription Content Displayed 01 Input Voltage Frequency 02 Bat Voltage Current 03 Bat Voltage Current 04 Output Voltage Frequency 05 Load Load 06 Temperature PFC Internal temperature and ambient tempe...

Страница 23: ...ows as drawing below 1 Operational Status and mode 1 Operational Status and mode When the UPS at single mode it shows NOA or ECO but If the UPS at parallel mode it shows PAL instead 2 Press scroll but...

Страница 24: ...20 4 Bat voltage Negative 5 Output voltage 6 Load 7 PFC Ambient temperature up only shows the high temperature Internal temperature down 20 load per gird...

Страница 25: ...21 8 Alarm Code 9 Software version model 10 Bus voltage...

Страница 26: ...me as shown below Boost Floating 2 Pressing scroll button you may circulate all messages from the first one to the last one then returns back to the first one and vice versa 3 All alarm codes are pres...

Страница 27: ...te Figure at left corner is the page number of the setting pages After entering the setting interface it will exit when without operation in 30s 4 3 1 Mode setting Mode setting Note Inside the broken...

Страница 28: ...put voltage setting The output voltage line flashes as in above picture Use button Enter to choose the different output voltage There are 3 different voltages 220 230 240 Press or to exit the output v...

Страница 29: ...es to the frequency setting The frequency line flashes as in above picture Use button Enter to choose the different frequency There are 2 different frequency 50 60Hz Press or to exit the frequency set...

Страница 30: ...ress Off it goes to the battery capacity setting The battery capacity line flashes as in above picture Use button Enter to choose the different battery capacity Battery capacity range is 1 200Ah Note...

Страница 31: ...oltage upper limit setting press Off it goes to the battery quantity setting The battery quantity line flashes as in above picture Use button Enter to choose the different battery quantity Battery qua...

Страница 32: ...ff it goes to the bypass upper limit setting The bypass upper limit line flashes as in above picture Use button Enter to set the different bypass voltage upper limit The bypass voltage upper limit ran...

Страница 33: ...t goes to the bypass lower limit setting The bypass lower limit line flashes as in above picture for negative positive does not have any symbol Use button Enter to set the different bypass voltage low...

Страница 34: ...is flashing as the Figure 14 shows note on mute off no mute When press it shows the mute cycle setting the selection includes ON and OFF Press the up button or down button can exit the mute setting sa...

Страница 35: ...tting press Off it goes to the parallel ID setting The parallel ID flashes as in above picture Use button Enter to set the different parallel ID The parallel ID range is 1 4 Press or to exit the paral...

Страница 36: ...rallel redundancy quantity setting press Off it goes to the parallel quantity setting The parallel quantity flashes as in above picture Use button Enter to set the parallel quantity The parallel quant...

Страница 37: ...l quantity setting press On it goes to the parallel redundancy quantity setting The parallel redundancy quantity flashes as in above picture Use button Enter to set the parallel redundancy quantity Th...

Страница 38: ...shoot problems 4 4 1 Operational Status and Mode s Note X shows that it will determined by other conditions 4 4 2 Alarm Information Item UPS Alarm Warning Buzz LED 1 Rectifier Fault Beep continuously...

Страница 39: ...elow voltage Beep continuously Fault LED lit 17 DC bus unbalance Beep continuously Fault LED lit 18 Soft start failed Beep continuously Fault LED lit 19 Rectifier Over Temperature Twice per second Fau...

Страница 40: ...INV blinking 38 Parallel Overload Once per 2 seconds INV blinking 39 Mains volt Abnormal Once per 2 seconds BATTERY LED lit 40 Mains freq abnormal Once per 2 seconds BATTERY LED lit 41 Bypass Not Ava...

Страница 41: ...that said above 3 Under normal circumstances of using the battery working life is three to five years If you find that the battery do not act well such as obviously shortening of backup time too much...

Страница 42: ...ly perform troubleshooting by referring to the troubleshooting table If the fault still exists please contact the franchiser Fault Cause Solution Battery LED flashes Battery low voltage or battery dis...

Страница 43: ...nect UPS battery well if battery voltage low please turn off UPS and remove some loads then start UPS Fault occurs inside UPS Contact supplier for servicing 6 2 EMC standard Safety standard Our produc...

Страница 44: ...15 20 240Vac max default 15 10 15 min default 45 20 30 45 Bypass frequency range 1 2 4 5 10 THDI 3 100 liner load input THDV 1 5 100 non liner load input THDV 1 BATTERY Battery number 16 18 20 Pcs Can...

Страница 45: ...ong time when rated output current under 125 Bypass load capacity is controlled by bypass circuit breaker tripping when circuit breaker operating current Crest factor 3 1 Efficiency at AC 90 Dynamic r...

Страница 46: ...1 1 8 N 1 10 Work Environment Model 6kVA 10kVA series Temperature 0 C 40 C Relative 0 95 non condensing Altitude 1500m when 1500m lower the rated power for Mechanical Specification Mechanical Characte...

Страница 47: ...ort UPS RS232 port Pin 2 Pin 2 UPS send PC receive Pin 3 Pin 3 PC send UPS receive Pin 5 Pin 5 ground Available function of RS232 M oni t orU P S pow erst at us Monitor UPS alarm info Monitor UPS runn...

Страница 48: ...Calibration CD ROM 1 PCS 5 Intelligent monitoring CD ROM 1 PCS 6 RS232 Cable 1 PCS Appendix III Options Items Name Description Remark 1 Parallel card Parallel cable Parallel function optional 2 SNMP c...

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