14
TROUBLESHOOTING
Before proceeding with the steps in the following troubleshooting guide, verify the power supply (AC/DC adapter or Fan Control Module)
is present and receiver batteries and/or battery pack are fresh and installed with correct polarity.
Make sure all connections between wire harnesses and system components are proper and positive.
Make sure communication link between transmitter and receiver is established.
Verify inlet pressure meets the recommended inlet pressure. If necessary adjust line pressure regulator.
ATTENTION
TROUBLESHOOTING MUST BE PERFORMED BY A QUALIFIED TECHNICIAN.
Electrical power interrupted or disconnected. Restore electrical power to fireplace or use battery back-up. Ensure batteries are fully
charged if using battery back-up as power source.
Verify gas supply is turned on. Check remote shut-off valves from fireplace. Usually there is a valve near the main. There may be
more than (1) valve between the fireplace and the main.
Low gas pressure. Low gas pressure can be caused by several situations such as a bent line, too narrow diameter pipe, or low line
pressure. Consult with plumber or gas supplier.
No LP in tank. Check LP (propane) tank. Refill if necessary.
Wiring disconnection. Use wiring schematic in this manual to determine that all wiring connections are secure and correct.
Pilot flame not making contact with flame rectification sensor on pilot assembly. This valve is equipped with a pilot flame adjustment
screw. Adjust as necessary.
Pilot adjustment screw not sealed. Seal pilot adjustment screw. Do not over tighten.
PILOT WILL NOT LIGHT / STAY LIT
PILOT FLAME ALWAYS ON / WILL NOT EXTINGUISH
CPI/IPI switch set to CPI position (down). Set switch to IPI position (up).
MAIN FLAME WILL NOT LIGHT
Remote not working properly. Replace batteries.
Remote set to thermostat mode and there is no call for heat. Adjust heat setting.
Thermostat disconnected or set too high. Set thermostat to lower temperature setting.
Ensure pilot flame will ignite. If not, see pilot flame troubleshooting above.
Ensure pilot flame is properly located to ignite main flame.
Plugged main burner orifice.
Wiring disconnection / improper wiring. Check for faulty or incorrect wiring.
Verify gas supply is turned on.
Low gas pressure. Low gas pressure can be caused by several situations such as a bent line, too narrow diameter pipe, or low line
pressure. Consult with plumber or gas supplier.
