Error Code
Description and remedial action
50
No (or very low) flow has been detected by the product. This can be caused by the inlet water supply
being isolated or restricted. Check isolators are open and that the filters or handset and hose are not
blocked. Resolve the issue then reset error by powering off the product for 30 seconds or resetting in
the KOHLER Konnect app. Refer to diagnosis section 4b.
53
Flow has been detected when the product should be off. Try powering off the product for 30 seconds
or resetting in the KOHLER Konnect app. Refer to diagnosis section 4c.
54
Unusually high flow has been detected. Try powering off the product for 30 seconds or resetting in
the KOHLER Konnect app.
55
User Interface stuck button detected. Check that your user interface is free to move and then power
off the product for 30 seconds or reset the product in the KOHLER Konnect app. If the error
reappears, please contact Customer Service.
66
User Interface has lost communications with the valve. Check that the connection cable is intact and
plugged into the valve securely. Power off the product for 30 seconds or reset the product in the
KOHLER Konnect app. If the error reappears, please contact Customer Service.
110
Hot Inlet thermistor not detected - contact Customer Service.
112
A hot inlet water temperature above the specification has been detected. This can cause dangerous
temperature spikes or product damage. Resolve the issue then reset error by powering off the
product for 30 seconds or resetting in the KOHLER Konnect app.
Diagnosis stage 2 (Valve status check):
If you do not have an error code, or if the controller is not functional you should then check the status indicator light on
the product.
Power Indicator Status
Description
Blue
Product should be functional. If your product is still exhibiting problems, continue to
Diagnosis stage 4.
Red
Product has an error. Follow Diagnosis stage 1 or continue to Diagnosis stage 4.
Off
Product is not receiving power. See Diagnosis stage 3.
Diagnosis stage 3 (No Power to the product):
1. Check that the product is plugged in and switched on.
2. Check that the power connector from the power supply is securely connected into the back of the digital mixing valve.
3. Check that the circuit breaker or RCD in your consumer unit has not tripped.
4. Check that the fuse and replace if necessary (3 Amp).
5. Contact Customer Service if none of the above restored power to the digital mixing valve.
Diagnosis stage 4 (Product powered, but no error code):
If you have a problem with your shower but do not have an error code, find the relevant section and follow the
recommendations before contacting Customer Service.
4a - Controller not powered:
1. Check that the digital mixing valve is functional (Diagnosis stage 2).
2. Turn off the valve for 30 seconds and repower. This will restart the controller.
1430528-W2-
A
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Kohler Co.
