A-61766 October 2012
B-7
To avoid service delays, Kodak urges end users to complete and return the
enclosed Limited Warranty Registration Card at the first opportunity. If you cannot
locate the Limited Warranty Registration card, you may register online at
www.Kodak.com/go/disupport or by phone at (800) 822-1414.
Kodak also provides a variety of service programs that may be purchased to
assist with the use and care of the
Kodak
Scanner.
Kodak is committed to providing its customers with quality, performance, reliability
and service under the Limited Warranty.
On-site service
For the selected
Kodak
Scanner, and after the Response Center verifies a
hardware problem, a service call will be opened and logged. An Kodak Field
Engineer will be dispatched to the product location to perform repair service if the
product is located within the contiguous forty-eight (48) United States, in certain
areas of Alaska and Hawaii, and if there are no security, safety or physical
requirements that would restrict the Field Engineer’s access to the scanner. For
additional information on service areas, please visit our website at:
www.Kodak.com/go/docimaging. On-Site Service will be provided between the
hours of 8 a.m. and 5 p.m. local time, Monday through Friday (excluding Kodak
holidays).
AUR
AUR may be one of the easiest and most comprehensive service offerings in the
industry. In the unlikely event of a product defect, for eligible purchasers of certain
Kodak
Scanners, Kodak will replace that product within two business days.
