A-61766 October 2012
B-4
The Response Center is available Monday – Friday (excluding Kodak holidays) 8
a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the
Kodak
Scanner
model number, part number, serial number and proof of purchase available. The
eligible purchaser should also be prepared to provide a description of the
problem.
Response Center personnel will assist the end user in resolving the problem over
the phone. The end user may be asked to run some simple, self-diagnostic tests
and report the resulting status and error code messages. This will assist the
Response Center in determining if the problem is the
Kodak
Scanner or another
component and if the problem can be resolved over the phone. If the Response
Center determines a hardware problem exists that is covered either under the
Limited Warranty or a purchased Maintenance Agreement, a Return Material
Authorization Number (RMA) will be assigned as needed, a service request will be
initiated and repair or replacement procedures will follow.
