A-61766 October 2012
B-5
Packaging and shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees full
protection of the product from shipping damage. Failure to do so will void the
Kodak
Scanner warranty. Kodak advises the purchaser to keep the original box
and packing materials for storing or shipping. Kodak is not responsible for issues
related to shipping damage. The purchaser must return only the
Kodak
Scanner.
Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e.
adapters, cables, software, manuals, etc.). Kodak accepts no responsibility for
these items and they will not be returned with the repaired or replacement
Kodak
Scanner. All products should be returned to Kodak in the original shipping
container, or an authorized packaging box for the units being returned. Purchaser
must install the shipping restraint before the
Kodak
Scanner is shipped. When the
original packaging is not available, contact Kodak’s Response Center at (800)
822-1414 for part numbers and replacement packaging ordering information.
Return procedure
Eligible purchasers seeking services for
Kodak
Scanners covered under this
Limited Warranty must obtain a Return Material Authorization number (“RMA”) by
calling (800) 822-1414 and within ten (10) business days from the date of
issuance of the RMA must return the
Kodak
Scanner to the address designated in
the RMA at the end user’s own expense and risk, in compliance with Kodak’s
current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak become the property of Kodak.
