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Repacking Instructions
G
G-1
Appendix G — Repacking
Instructions
If you are having difficulties using your KODAK Professional RFS 3570
Film Scanner, please contact a Kodak representative before returning your
unit for service. In the United States, call Kodak at 1-800-CD-KODAK. In
Canada call 1-800-465-6325. In other countries, call your nearest Kodak
representative. If service is required, your Kodak representative will tell
you how to return the unit to the nearest service center for repair and
issue a return authorization number.
Please make sure that you have filled out and returned your Warranty
Registration card; warranty service will not be provided without return of
the Warranty Registration card or dated proof of purchase.
Please follow these instructions if you need to repack your Scanner to ship
it to Kodak. Be sure to use the original shipping carton and packing
materials! If the original packing materials have been discarded or are not
available, packing will be at the owner’s expense. A shipping box is
available from Kodak Parts Services at additional cost. To order, call
Kodak Parts Services at 1-800-431-7278 (fax 1-716-588-3051).
Do not include cables, Film or Slide Holders, software, or manuals in the
packaging.
1. Fill out the enclosed KODAK Professional RFS 3570 Film Scanner
Problem Report Form (Appendix H). Be certain your return address is
complete, and that you have included the return authorization num-
ber you received from Kodak.
2. Shut down the computer and Scanner.
3. Disconnect power and SCSI cables from the Scanner.
