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A-61560   January 2007

113

6 Troubleshooting

Occasionally you may encounter a situation with your scanner where it 
may not function properly. Refer to the information in this chapter to 
help you resolve the situation before calling Technical Support. 

Indicator lights and 
error codes

The indicator light provides information on the current state of the 
scanner.

Steady green: 

scanner is ready to scan.

Steady red

: indicates a scanner error, such as the scanner cover is 

open or a document jam.

Flashing green: 

waiting/Energy Star mode; scanning/busy. 

Flashing red

: scanner failure.

Following is a listing of the error codes that may be displayed in the 
function window. When an error is indicated, the indicator light will blink 
the same number of times as the number displayed in the function 
window. Therefore, if the scanner cover is open, the number “6” will be 
displayed in the function window and the indicator will flash red and 
blink six times. 

0

USB cable is not connected.

1 - 5, 7 and 8 

Call Service.

6

The scanner cover is open.

9

There is a document jam.

NOTE: The numbers 1-9 may be displayed when the scanner’s LED is 

green. These are not error codes; they are function numbers. 
Used together with the Start button and smart touch 
functionality, the function buttons can greatly improve your ease 
of use. 

Содержание 1012434

Страница 1: ...i1200 i1300SeriesScanners User sGuide A 61560...

Страница 2: ...are installation 12 Installing application software 13 Scanner components 14 Locking the scanner 16 3 Using the Scanner 17 Turning the scanner on and off 17 Scanner positions 17 Tilting the scanner bo...

Страница 3: ...ting color grayscale or black and white images based on the content of your documents Example 1 67 Creating multiple images for each side of a document Example 2 69 Creating different settings for eac...

Страница 4: ...umables 112 Accessories 112 6 Troubleshooting 113 Indicator lights and error codes 113 Clearing a document jam 114 Problem solving 115 Error code listing 116 Appendix A Specifications 117 Appendix B T...

Страница 5: ...t up to 30 pages per minute in color grayscale or black and white at 200 dpi Kodak i1220 Scanner a duplex scanner which provides scanning at up to 30 pages per minute in color grayscale or black and w...

Страница 6: ...50 x 63 mm 2 0 x 2 5 inches An optional A4 tethered flatbed accessory provides added scanning capability for exception documents and easily connects and disconnects to the scanner Choose color black...

Страница 7: ...g long hair up in a bundle Remove all loose objects from the area that could be drawn into the machine Follow the recommended Kodak cleaning procedures Do not use air liquid or gas spray cleaners Thes...

Страница 8: ...duct is also designed for Norwegian IT power system with phase to phase voltage 230V Netzanschlu Das Ger t ist auch f r die Verwendung im norwegischen IT Stromsystem mit einer Leiterspannung von 230 V...

Страница 9: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV...

Страница 10: ...d photos into organized digital PDF files that you can quickly find use and share PaperPort provides a unique visual desktop that displays small thumbnails of your documents for fast browsing of what...

Страница 11: ...rder 1 Install the Kodak Driver Software on the PC 2 Connect the power cord to the scanner 3 Connect the USB cable between your scanner and PC 4 Attach the output tray 5 Turn on scanner power and fina...

Страница 12: ...i1200 i1300 Series Scanner Installation window will be displayed NOTE This window may or may not be displayed depending upon what was previously installed on your computer 4 Click Yes The Welcome win...

Страница 13: ...re License Agreement window will be displayed 6 After reading the agreement click I Agree to continue The installation will start 7 When the installation is complete the Installation Completed window...

Страница 14: ...t the power supply and power cord to the scanner Make sure that the power outlet is located within 1 52 metres 5 feet of the scanner and is easily accessible 1 Select the appropriate AC power cord for...

Страница 15: ...f the USB cable to the scanner USB port located on the back of the scanner 2 Attach the A end of the USB cable to the proper USB port on your PC Attaching the output tray Slide the output tray underne...

Страница 16: ...n on the scanner the scanner goes through an initialization process When it is finished and ready to scan the LED indicator will stop flashing and stay green NOTES The following windows are based on W...

Страница 17: ...ner installation in Chapter 3 for installation instructions and use Other scanning applications are also provided on the CDs packed with your scanner e g Kodak Capture Software Lite Nuance ScanSoft Pa...

Страница 18: ...can Flashing green waiting Energy Star scanning busy NOTE The Start button Scroll button and Function window are used with the smart touch functionality Start button launches the selected application...

Страница 19: ...e for cleaning or replacement Gap release lever allows you to manually adjust the space between the feed module and separation module for documents that require special handling Scanner cover release...

Страница 20: ...t connects a security lock to the scanner Locking the scanner A security lock port is available if you want to secure your scanner You can purchase a standard security lock as shown below at an office...

Страница 21: ...nd the self test completes the red indicator will be on and the function window will be blank Scanner positions The Kodak i1200 and i1300 Series Scanners are equipped with a tilt feature which allows...

Страница 22: ...djusted to provide even more scanning flexibility See the following sections for information on adjusting the input and output trays IMPORTANT When using the tilt feature be sure the scanner cover is...

Страница 23: ...ction experiment with different positions to determine the one that best fits your needs To remove the output tray from it s storage position underneath the scanner Press down on the release tabs and...

Страница 24: ...e it under the scanner until it locks into place The output tray extender is best used when the scanner is in the 25 degree position see below This setup is ideal for scanning large batches of mixed d...

Страница 25: ...usting the input tray You can scan documents with the input tray open or closed Feed documents with the input tray open if you are scanning a batch of documents You can tilt the scanner body to a more...

Страница 26: ...e you start scanning make sure the scanner is on and ready for operation which is indicated by the green indicator light being on and constant Scanning is controlled by software developed for your app...

Страница 27: ...les and paper clips before scanning Documents should be in good condition Paper Types Bond Laser Inkjet Offset NOTE Chemically coated papers may cause excessive wear swelling of the rollers Paper inks...

Страница 28: ...ssful If this procedure is successful you will be ready to use your scanner If it is not successful go back and review the installation procedures outlined in the section entitled Installing the scann...

Страница 29: ...or i1320 Scanner both sides of the document will be scanned The Scan Validation Tool screen will be displayed 6 Place some test documents into the input tray of the scanner 7 Click the Start Scanning...

Страница 30: ...CDs packed with your scanner Scanning applications will use either the ISIS driver or TWAIN datasource which are provided with your scanner as part of the Kodak Scanner Driver Software installation Th...

Страница 31: ...h function listing Nine different functions can be assigned and performed After the scanner software drivers and application software are properly installed and the PC has been restarted a Scanner ico...

Страница 32: ...are can be started manually by selecting Start Programs Kodak Document Imaging i1310 i1320 or i1210 i1220 Smart touch Configuration dialog box The Configuration dialog box allows you to change the tas...

Страница 33: ...he print options The Print dialog box will be displayed each time the function is run Settings displays the Print dialog box allowing you to select a different printer or different set of print option...

Страница 34: ...ave the scanned images or click Browse to locate the folder File Name Prefix when images are scanned they are automatically assigned a unique file name For example if you choose to scan your documents...

Страница 35: ...canner window will be displayed each time the function is run Settings displays the Kodak Scanner window allowing you to select a different scanner Settings Shortcut for this function The new Settings...

Страница 36: ...elect the Task shortcut you want to configure from the Task Shortcut drop down list 3 If you want to rename the Task Shortcut click Rename The Rename dialog box will be displayed Enter the desired nam...

Страница 37: ...he File name prefix field 8 If desired select a different scanner Settings Shortcut based on the type of document you are scanning by selecting the Settings button on the Kodak Scanner window 9 If you...

Страница 38: ...re scanned the images will be displayed in the Edit window From this window you can perform common editing tasks such as rotating and deleting blank pages etc When finished click Done to send the imag...

Страница 39: ...ees to the right Delete deletes the selected image A confirmation dialog box will be displayed before the image is deleted Select Region allows a rectangular region to be drawn in each image Use this...

Страница 40: ...n listing Launching from the scanner 1 Use the arrow button to scroll through the function numbers and select the desired function 2 Press the Start button The task associated with the selected functi...

Страница 41: ...scanning one sided documents only place the documents you want to scan into the input tray of the scanner The documents should be placed with the side you want to scan facing the input tray If you ha...

Страница 42: ...Align the leading edges of the stacked documents 2 Position the leading edge of the documents centered and facing the back of the scanner as shown 3 Adjust the input tray side guides 4 Adjust the out...

Страница 43: ...may improve the resulting images Common examples of image processing features are correcting any skew in the fed document cutting the edges of the image off to remove any unneeded border or cleaning...

Страница 44: ...the selected driver Destination allows you to select a directory to store scanned images and their file names This option is only available when Save Images to Files is selected Start Scanning scans t...

Страница 45: ...indow will display a list of Setting Shortcuts Each Setting Shortcut is a group of specific image and device settings The supplied Setting Shortcuts represent some common electronic image outputs used...

Страница 46: ...ed settings by clicking the Advanced Image Setup icon Device Settings the Device button is located on the Image Settings window When you select Device you will have access to the General and Multifeed...

Страница 47: ...ons are Two Sided captures both sides of the document One Sided Front captures the front side only One Sided Back captures the back side only 3 Place one or two representative documents in the input t...

Страница 48: ...closely describes your desired output or you can continue to work with the Setting Shortcut you have selected by reviewing each setting on the General Size Adjustments and Enhancements tabs and make t...

Страница 49: ...eatures that are available See the section entitled The Device Settings window for information about these features 5 Determine which features you want to use when scanning and select the appropriate...

Страница 50: ...urrently set up The supplied shortcuts are Default the scanner s default settings Black and White Document Black and White Document OCR Quality Color Document Color Document OCR Quality Color Photogra...

Страница 51: ...ur documents face down in the input tray The Two Sided and One Sided Back options are only available for duplex scanner models Save saves any changes made to the current Setting Shortcut Save As displ...

Страница 52: ...ting Shortcut From this window you can also access the Device settings and Diagnostics window Preview initiates a scan and then displays the Image Settings window with the scanned image placed in the...

Страница 53: ...ludes the following tabs General Size Adjustments and Enhancements Side allows you to select which side and image to configure e g Front Back Both Color 24 bit etc All image settings will be applied t...

Страница 54: ...ave any unsaved changes NOTE If this button is OK any unsaved changes will remain in effect for the current scan session Cancel closes the main Kodak Scanner window without saving any changes Zoom In...

Страница 55: ...nced tab Document type allows you to select the type of content on your documents Text with Graphics the documents contain a mix of text business graphics bar graphs pie charts etc and line art Text t...

Страница 56: ...with TIFF files JPEG uses JPEG techniques to compress a color grayscale image Quality if you choose JPEG compression select one of the quality options Draft maximum compression which produces the smal...

Страница 57: ...ave been fed crooked Automatically Detect the scanner will automatically find each document regardless of size If a document is fed crooked it will not be straightened Manually Detect the scanner will...

Страница 58: ...list will automatically set the size of the outline to that paper s size Custom will be displayed when the outline size does not match any sizes in the list NOTE You can also adjust the outline displa...

Страница 59: ...none Automatic the scanner will analyze each document to determine how it was fed and will rotate the image to the proper orientation 90 180 270 degrees the amount of rotation that will be performed T...

Страница 60: ...sistent document sets Normal ATP allows you to determine the optimal settings to produce the desired image quality This option works best when scanning with consistent document sets You may also want...

Страница 61: ...single white pixel to black when it is completely surrounded by black pixels Majority Rule sets each pixel based on its surrounding pixels The pixel will become white if the majority of the surroundin...

Страница 62: ...e default is 0 Does not apply to grayscale images Green changes the amount of green in the color image The values range from 50 to 50 The default is 0 Does not apply to grayscale images Blue changes t...

Страница 63: ...nd also smooths up to two additional background colors All smooths the neutral color and up to two additional background colors to white NOTE The Apply to options are only available for Method Change...

Страница 64: ...qual amount will be filled in on all sides Top determines how much of the top edge will be filled in NOTE This option is applied to all edges when All sides match is turned on Left Right the option on...

Страница 65: ...red blank and will not be given to the scanning application The values range from 1 to 1000 KB 1 KB equals 1024 bytes Color Dropout used to eliminate a form s background so that only the entered data...

Страница 66: ...gure NOTE The Two Sided and One Sided Back options are only available for duplex scanner models Different settings per side by default the settings you select apply to both sides of the image Turn thi...

Страница 67: ...then make the settings you want to apply to the back NOTE The Different settings per side option is only available for duplex scanner models Images per side indicates how many images the scanner will...

Страница 68: ...based on the content of your documents Example 1 Creating multiple images for each side of a document Example 2 Creating different settings for each side of a document Example 3 When available use th...

Страница 69: ...ing documents that are primarily black text with small logos or contain small amounts of highlighted text or small colorful photos Medium documents requiring more color as compared with the Low option...

Страница 70: ...or amount the amount of color that needs to be present in a document before it will be saved as either color grayscale As the value of Color Amount increases more color pixels are required Valid value...

Страница 71: ...dow that closely describes your desired output 2 Select Settings to display the Image Settings window 3 Select the Advanced Image Setup icon on the Image Settings window to display the Advanced tab 4...

Страница 72: ...option now has two entries Both Color 24 bit and Both Black and White 1bit 10 Select Sides Both Black and White 1 bit NOTE Make any other adjustments to the black and white image settings on the rest...

Страница 73: ...cribes your desired output 2 Select Settings to display the Image Settings window 3 Select the Advanced Image Setup icon on the Image Settings window to display the Advanced tab 4 Select Input documen...

Страница 74: ...to return to the Image Settings window NOTE You will notice that the Side option now has two entries Both Color 24 bit and Both Black and White 1bit 9 Select Sides Both Color 24 bit NOTE Make any oth...

Страница 75: ...red output Select Settings to display the Image Settings window Select the Advanced Image Setup icon on the Image Settings window to display the Advanced tab 2 Select Input document is Two Sided 3 Tur...

Страница 76: ...NOTE Make any other adjustments to the back side settings on the rest of the tabs on the Image Settings window 10 When finished select Home to return to the main Kodak Scanner window and then select S...

Страница 77: ...shortcut that most closely describes the desired image output 2 Determine if you want to capture an electronic image of the front of your document back of your document or both sides of your document...

Страница 78: ...select a different predefined Setting Shortcut or make additional changes on the rest of the tabs on the Image Settings window 7 Define the desired Device settings by selecting Device on the Image Set...

Страница 79: ...ach option you want to use make the appropriate selections you want the scanner to perform when scanning 6 If you want to see the result of your options Place a representative document in the input tr...

Страница 80: ...window Preview initiates a scan and then displays the Image Settings window with the scanned image placed in the preview area The image displayed is a sample based on your current shortcut settings OK...

Страница 81: ...t of time the scanner has to be inactive before going into power saver mode You can turn this option off or set a time from 5 to 240 minutes Document Feeder Timeout allows you to select the amount of...

Страница 82: ...aggressive setting and is less likely to detect labels poor quality thick or wrinkled documents as multi fed documents Medium use if your job set has varying document thicknesses or labels attached to...

Страница 83: ...canning leave paper in path scanning will stop immediately i e making no attempt to clear the paper path and control will return to the scanning application i e ends the job Clear any documents from t...

Страница 84: ...vice to display the Device Settings window 4 Before making any adjustments browse through the tabs on the Device Settings window to get familiar with options that are available 5 For each option you w...

Страница 85: ...n the scanning application connected to the scanner Done returns you to the Device Settings window Diagnostics General tab The General tab allows you to perform a scanner test and displays the scanner...

Страница 86: ...the flag at 1 unless instructed to use another value by Kodak support personnel Filter captures only those items in the scanner to the application communication stream desired and filters out anythin...

Страница 87: ...neral information or the stored communications between the scanner and a scanning application The later option requires that Logging be turned on in the Debug tab of the Device Settings window To view...

Страница 88: ...titled Starting the Scan Validation Tool earlier in this chapter to access the main ISIS Driver window The main ISIS Driver window The main ISIS Driver window provides a set of 9 tabs You can select e...

Страница 89: ...of your document in black and white Grayscale if you want your electronic image to have a range of varying shades of gray from black to white Color if you want your electronic image to be in color Au...

Страница 90: ...yscale or black and white format a separate window for both black and white and color grayscale may be defined Different parameters may be selected for both the front and back of the image This option...

Страница 91: ...amount of white in the color and grayscale image Use the slider to select a value from 0 to 255 The default is 90 Contrast adjusts the difference between black and white thereby making an image sharpe...

Страница 92: ...ntation in the shape of a conventional portrait where height is greater than width Landscape displays the image orientation in the shape of a conventional landscape painting where width is greater tha...

Страница 93: ...n mostly text Text with Graphics when the documents you want to scan contain a mix of text business graphics bar graphs pie charts etc and line art Photographs when the documents you want to scan are...

Страница 94: ...k NOTE You may want to change this option if your application misinterprets the image data and stores your image in reverse of what you expect Add Border allows you to add a fixed amount of border to...

Страница 95: ...ank Images with sizes less than the number you select will not be created If you use this option you must specify a blank image size for each image type Binary Gray and Color you want to delete If you...

Страница 96: ...s should not be detected as a multi fed document High the most aggressive setting This is a good setting to use if all documents are similar in thickness to 20 lb bond paper Action select an option of...

Страница 97: ...hlighted text or small colorful photos Medium documents require more color as compared with the Low option before they are saved as color or grayscale images High documents require more color as compa...

Страница 98: ...ls are required Valid values are 1 to 200 Color Threshold the color threshold or intensity i e pale blue vs dark blue at which a given color will be included in the color amount calculation A higher v...

Страница 99: ...dragging the slider bar to the left or right entering a value in the text box or using the up down arrows Background Smoothing using this option for documents or forms w with a background color will...

Страница 100: ...d s are determined The values range from 10 to 10 The default is 0 Image Edge Fill fills the edges of the final electronic image by covering the area with the specified color Image Edge Fill is perfor...

Страница 101: ...tions The Dropout tab is used to eliminate a form s background so that only the entered data is included in the electronic image i e remove the form s lines and boxes For black and white images these...

Страница 102: ...Log tab provides a listing of any errors that have been encountered You can either save this information to a file by clicking the Save icon or print the displayed information About tab Displays infor...

Страница 103: ...d image to be defined by highlighting Front Image 1 Front Image 2 etc based on the cropping option selected for each of these in the main ISIS Driver window The scan areas defined for all camera selec...

Страница 104: ...rientation in the shape of a conventional landscape painting where width is greater than height Area Snap enable this option to control the dimensions of the preview area to fixed 1 8 inch increments...

Страница 105: ...Kodak Scanners use replaceable tires that can feed a wide range of document types sizes and thicknesses Tire life and performance will vary based on the customer s document set the frequency of cleani...

Страница 106: ...sition or when the output tray has the output tray extender attached to it IMPORTANT Only use the tilt feature when the scanner cover is closed Cleaning the rollers and transport 1 With a roller clean...

Страница 107: ...remove the input tray gently push the input tray to the left or right to release the pin from the slot and lift it out of position 1 Push the separation module release lever down and lift the separati...

Страница 108: ...104 A 61560 January 2007 4 Insert the separation module by aligning the pins and placing it into position...

Страница 109: ...separation module up and out of position 2 Holding onto the separation module rotate the release lever back so you can access the separation roller NOTE Use caution as the separation module is spring...

Страница 110: ...separation pad 1 Remove the separation module from the scanner by following the steps described previously in Replacing the separation module and tires 2 Find the pre separation pad on the separation...

Страница 111: ...worn pre separation pad 7 Align the side tabs of a new pre separation pad with the slots on the separation module 8 Push the pre separation pad firmly in the slots until the pre separation pad flap r...

Страница 112: ...use of non recommended cleaning solvents do not clean with alcohol can shorten the feed module life For additional feed modules see the section entitled Supplies and consumables later in this chapter...

Страница 113: ...Manually rotate and wipe the feed module tires with a roller cleaning pad 4 Inspect the feed module If the feed module tires show signs of wear or damage replace the tires or the feed module See the...

Страница 114: ...n the slots and pushing the feed module cover down until it snaps into place Replacing the tires on the feed module 1 Remove the feed module cover and feed module as outlined in the previous section 2...

Страница 115: ...canner Before cleaning the imaging area it is suggested that you vacuum the inside of the scanner to remove any dust and debris Cleaning the imaging area 1 Remove dust and debris from this area by usi...

Страница 116: ...ity for exception documents to your Kodak i1200 i1300 Series Scanner CAT No 867 7288 Kodak Black Background Accessory for A4 Flatbed this flatbed cover can be used if you are scanning documents with p...

Страница 117: ...hing red scanner failure Following is a listing of the error codes that may be displayed in the function window When an error is indicated the indicator light will blink the same number of times as th...

Страница 118: ...If your scanner stops scanning due to a document jam follow the procedures below IMPORTANT Only use the tilt feature when the scanner cover is closed 1 Open the scanner cover 2 Remove any jammed docu...

Страница 119: ...on entitled Document preparation the scanner and tires are clean the feed module is installed properly and securely in place No images are being displayed If you are scanning one sided documents or ar...

Страница 120: ...ational message The scanner has been successfully calibrated 7 Calibration failed Informational message A calibration was performed and failed 28 Ultrasonics calibration succeeded Informational messag...

Страница 121: ...ile Format Output Single and multi page TIFF JPEG RTF PDF and searchable PDF Scan Area Scans up to 215 x 863 mm 8 5 x 34 inches ADF Capacity 50 sheets Recommended Daily Volume 1 500 i1200 Series Scann...

Страница 122: ...tions Options Automatic Color Detect Images per side One based on document content When selected the Content Settings tab will be displayed which contains the additional options Duplex Dual Stream che...

Страница 123: ...t Automatically Detect Aggressive Document Automatically Detect and Straighten Image Entire Document Border Remove Fixed to Transport without Overscan Document Manually Select Border none Fixed to Tra...

Страница 124: ...he Limited Warranty period applicable to the Product will be free of defects in materials or workmanship and will conform to the performance specifications applicable for the particular Kodak Scanner...

Страница 125: ...ilure to provide proper supervision or maintenance including use of cleaning products or other accessories not approved by Kodak or use in contravention of recommended procedures or specifications e b...

Страница 126: ...should additional technical support be required you may visit our website at www Kodak com go warranty or contact Kodak s Response Center 800 822 1414 The Response Center is available Monday Friday e...

Страница 127: ...zation number RMA by calling 800 822 1414 and within ten 10 business days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end user s own...

Страница 128: ...t 800 822 1414 Kodak also provides a variety of service programs that may be purchased to assist with the use and care of the Kodak Scanner Kodak is committed to providing its customers with quality p...

Страница 129: ...x and packaging in which the replacement product was shipped the Limited Warranty may be voided The Return Material Authorization Number RMA must be clearly marked on the outside of the box to ensure...

Страница 130: ...for resale Consumables Consumables are items that wear out under normal use and must be replaced by the end user as needed Consumables supplies other expendable items and those items identified as bei...

Страница 131: ...Eastman Kodak Company 343 State Street Rochester NY 14650 USA Kodak 2006 TM Kodak PN 9E4737 www kodak com go docimaging...

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