Knurr RMS compact, Руководство пользователя, Страница: 59 / 64

RMS compact
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2. Traps not being received at the NMS Yes/no
•
Check that the unit is ‘pingable’ – see above
•
Check that the IP address of the NMS has been entered correctly into the Trap receiver
table of the RMS compact, using either serial/telnet or HTTP communications.
•
Check that the community strings in the Trap receiver table match up at both ends, and
that the ‘Trap CTL’ flag is enabled in the RMS compact for this entry.
•
Check that there are no invalid entries in the NMS or Trap receiver tables
•
Double check that the correct IP addresses are being used at the PC and the RMS
compact ends
If Traps are not received following the steps above, please contact knuerr support
RMS@knuerr.com
Placing a Technical Support Call
In order to diagnose the problem you are having, our engineers will need the following information from you:
Installation Site:
Company Name:
Address:
City:
Country:
Post Code:
Installation Site Contact:
Full Name:
Phone Number:
Fax Number:
Email
If you are a consultant,
Consultant Name:
Phone Number:
Fax Number:
Computer System:
Operating System and version:
System Manufacturer:
System Model Number:
Address of the Port/Modem :
UPS:
Manufacturer:
Model Name/Number:
Serial Number:
Nature of the problem :