9
Troubleshooting
Speaker will not turn on:
• Hold the Power button.
• Make sure that the power cord has been plugged directly into a known-good wall outlet.
• Press the reset button inside the hardware panel using a paperclip or safety pin.
Bluetooth device will not connect:
• On your mobile device:
• Turn Bluetooth off, then on again.
• Remove ‘BF200 KICKER’ from the Bluetooth menu. Then pair again (see page 6).
• Move your mobile device closer to the speaker. Avoid obstacles that may block the wireless signal.
• If problems persist, follow the directions below to factory reset the speaker.
Double-Kick will not engage Primary/Secondary:
• Follow the instructions to manually enter Double-Kick mode on page 7.
• If problems persist, follow the directions below to factory reset both primary and secondary speakers.
Factory Reset:
• With the Bullfrog turned on, press and hold the
PLAY/PAUSE
button for 10 seconds until all LEDs turn off. This will reset all
settings back to factory defaults, including Bluetooth settings and paired device memory.
No Sound:
• Turn the speaker off, then back on again.
• Press the
SOURCE
button until the status LEDs show the correct input mode. Blue = Bluetooth; Red = FM; Green = AUX.
• Increase the volume on the speaker and on the mobile device.
• Check that music is playing on the mobile device.
• If problems persist, follow the directions above to factory reset the speaker.
Bluetooth Mode:
• Check that the status LED is solid blue.
• Open the Bluetooth menu on the mobile device, and check that ‘BF200 KICKER’ shows connected.
• Begin playing music on mobile device. Set audio output to Bluetooth.
• Move your mobile device closer to the speaker. Avoid obstacles that may block the wireless signal.
FM Mode
• Check that the status LED is solid red.
• Push PLAY/PAUSE button to ensure speaker is not muted.
• Use the Kicker Connect App to tune into a stronger FM station.
AUX Mode
• Check that the status LED is solid green.
• Begin playing music on mobile device. Set audio output to headphones.
• Push PLAY/PAUSE button to ensure speaker is not muted.
• Ensure the 3.5mm AUX cable is fully plugged into the LINE IN connector of the speaker’s side hardware panel.
• The 3.5mm AUX cable may be bad. Try a new cable.
KICKER Connect cannot connect to Bullfrog:
• Confi rm mobile device compatibility. You must be running iOS 8.0 or Android 4.3 and newer
• Check that the speaker is turned on and charged.
• Only one mobile device may be connected to the speaker at a time. Check that a 2nd device is not already connected.
• Restart the mobile device, and try again.
Portable device will not charge from the USB port:
• Check that the speaker is turned on.
• Check that speaker is charged by attaching a power cord to the speaker.
• Check that you are using a known-good charge cable.
• Restart the speaker and the mobile device (if possible), and then try again.
FM reception is weak:
• Make sure you are using the Kicker Connect app to tune and save the strongest stations.
• For best FM reception, place the speaker as high above the ground as possible.
• Avoid placing the speaker directly next to large objects that will block the sky, like buildings and trees.
• If you are indoors, use the external FM antenna provided. Test a variety of antenna positions to fi nd the best FM reception.
