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Keysight M9391A PXIe Signal Analyzer & M9381A PXIe Vector Signal Generator 1 MHz to 3 GHz or 6 GHz
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Return an Instrument for Service
Should it become necessary to return an instrument for repair or service, follow the
steps below:
It is recommended that you return all modules and cables of the M9381A or
M9391A instrument for repair and calibration. If your Keysight M9300A PXIe
Frequency Reference is operating properly, you need not send it in with the
other modules because your instrument may be repaired and calibrated
without your M9300A. Doing so, however, will effect your calibration schedule,
since repairs are followed by calibration. The Calibration Due Date for your
M9300A will not match the date of your other modules.
Review the warranty information shipped with your product.
Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information, go to
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Write the following information on a tag and attach it to the malfunctioning
equipment:
Name and address of owner. A P.O. box is not acceptable as a return
address.
Module serial number(s). The serial number label is located on the
side panel of the module. The serial number can also be read from the
Soft Front Panel interface -
the hardware is installed.
after
Description of failure or service required.
Pack the instrument in its original packaging. Include all cables. If the
original packaging material is not available, use anti-static bubble wrap or
packing peanuts and place the instrument in a sealed container and mark
the container -FRAGILE-.
On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
In your correspondence, refer to the modules by serial number and the
instrument by model number.
