Keysight Technologies E36100 Series, Руководство по эксплуатации и обслуживанию

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Service and Repair
Types of Service Available
If your instrument fails during the warranty period, Keysight Technologies will repair or replace it under
the terms of your warranty. After your warranty expires, Keysight offers repair services at competitive
prices. You also have the option to purchase a service contract that extends the coverage after the
standard warranty expires.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument, contact your nearest Keysight Technologies Service Center. They
will arrange to have your unit repaired or replaced, and can provide warranty or repair–cost information
where applicable. Ask the Keysight Technologies Service Center for shipping instructions, including
what components to ship. Keysight recommends that you retain the original shipping carton for return
shipments.
Repackaging for Shipment
Ensure the following to ship the unit to Keysight for service or repair:
– Attach a tag to the unit identifying the owner and indicating the required service or repair. Include the
model number and full serial number.
– Place the unit in its original container with appropriate packaging material.
– Secure the container with strong tape or metal bands.
– If the original shipping container is unavailable, use a container that will ensure at least 10 cm (4 in.) of
compressible packaging material around the entire instrument. Use static-free packaging materials.
Keysight suggests that you always insure your shipments.
Cleaning and Handling
Cleaning
To prevent electrical shock, disconnect the instrument from AC mains power and disconnect all test
leads before cleaning. Clean the outside of the instrument using a soft, lint-free, cloth slightly
dampened with water.
– Do not use detergent or solvents.
– Do not attempt to clean internally.