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Fault Diagnostics

702_58300000149896_ara_en_b

VIB. Troubleshooting

Dishwasher troubleshooting

Fault

Steps to determine failure

Failure Resolution

No power

1. Check wiring connections to

dishwasher and if supply voltage is

≈

120V.

2. Check if wiring connections at

interference suppressor (RFI filter)
are properly seated.

3. Disconnect power and check

resistance between following
terminals

. For all measurements, p

ush

on/off switch to close it.

A. Black wires of interference

suppressor (RFI filter) “L1”
terminals.

B. On/off switch “L1” terminals 4

(black wire) and 3 (

gray

-black

wire to control).

C. “N” white wire and control

connector 6-4

yellow

wire (with

door closed).

D. White wires of interference

suppressor “N” terminals.

1. If dishwasher connections are

improper, replace cord / wiring with
minimum 14 awg (rated 75

C). If

voltage isn’t 120V, check for open
circuit breakers or fuses.

2. If connectors aren’t seated, reseat

them. If connectors are damaged,
replace wire harness.

3. Replace parts as follows:

A. If resistance is

≈

Ω

go to step

3B. If not, replace interference
suppressor (RFI filter).

B. If resistance is

≈

Ω

, go to step

3C. If not, replace on/off switch.

C. If resistance is

≈

Ω

, control is

shorted and should be replaced.
If not, go to step 3D.

D. If resistance is

≈

Ω

, replace

on/off switch. If not, replace
interference suppressor.

No heat,
heating
error or
NTC error

1. Run customer service test program

and check if spray arms are turning.

2. Measure resistance between the

NTC

orange

wires.

3. Check resistance between

red

wire

from control to heater thermostat
and white or white-

red

(“N”) wire

from flow (pressure switch). Before
measuring, close the flow
(pressure) microswitch by removing
it from heater housing and pushing
the button.

Check resistance between
thermostat terminals and between
heating element terminals (r1).

5. With pressure switch removed,

check if heater pressure plate
moves freely.

1. If spray arms aren’t turning, see

Circulation Pump Not Running

2. If resistance isn’t within the values

below, check NTC connections. If
connections are OK, replace NTC.



77º F (25ºC) 45840

Ω



22º F (50ºC) 16542

Ω



140º F (60ºC) 11067

Ω

3. If resistance is not

≈

Ω

, go to step

4. If resistance is

≈

Ω

, go to step 5.

4. If thermostat is open (

∞

Ω

), replace it.

If heating element is open (

∞

Ω

replace heater. If thermostat and
heating element aren’t open, replace
pressure switch.

5. If pressure plate moves freely,

replace control. If not, replace heater.

Содержание 630.13952

Страница 1: ...ra_en_b 630 13952 630 13953 630 13959 KENMORE ELITE DISHWASHERS Sears Brands Management Corporation Hoffman Estates IL 60179 U S A www sears ca www kenmore com www sears com Sears Canada Inc Toronto Ontario Canada M5B 2C3 ...

Страница 2: ...s 6 III OPERATION 7 IIIA Control layout 7 IIIB Features 7 IIIC Entering special programs and coding 8 IV COMPONENTS 12 IVA Dishwasher components 12 V REPAIR 28 VA Disassembly procedures 28 VB Water valves 31 VC Circulation pumps 31 VD Controls 32 VE Heaters 34 VF 2 piece drain hose connection 36 VG Drain pumps 36 VH Dispensers 36 VI Door latches 37 VI FAULT DIAGNOSTICS 39 VIA Customer service test...

Страница 3: ...energized circuit Doing so could result in serious injury or death Only qualified electricians should perform electrical work Don t attempt any work on the dishwasher electric supply circuit until you are certain the circuit is de energized Make sure electrical work is properly installed There should be no loose electrical connections Ensure all electrical connections are properly made The custome...

Страница 4: ... to ensure you have all the necessary materials Flush household hot water supply for at least two minutes Measure the enclosure area The opening must be at least 34 87 cm high and 23 5 8 60 61 cm wide The opening must be close enough to the sink for water line and drain hose plumbing access Unit must be installed close enough to the sink so that drain hose length does not exceed 92 234 cm and a hi...

Страница 5: ...Electrical connection Install according to national and local codes Carefully place dishwasher on its back to make electrical connections to the terminal block Turn power off at the fuse box Extend power cord approximately 21 from the left side of the opening and 30 from the back wall making sure the cord doesn t contact any moving parts Strip outer casing of electrical wire to expose 2 5 3 65 76 ...

Страница 6: ...nit toward the hot water connection Make sure the line doesn t contact any moving parts IIE Drain and condensation hose connections Plumbing installations will vary refer to local codes The maximum length of the drain hose including leading to an air gap if any is 150 381 cm Make sure a high loop is raised at least 20 51 cm above the floor Drain hose has its own adapter connect directly to plumbin...

Страница 7: ...sanitized according to NSF standards Check the Use Care Guide to confirm which programs qualify as NSF rated The Refill Rinse Agent light shows rinse aid needs to be added Reset Cancel Reset To reset push Cancel Reset buttons at the same time Dry Assist With Dry Assist the temperature of the rinse water can be raised and the drying time increased for improved drying 702_58300000149896_ara_en_b ...

Страница 8: ... on off button to save the setting 702_58300000149896_ara_en_b IIIC Entering special programs and coding Controls contain codes for sales demo mode factory tests customer service test program dishwasher configuration and error codes While pushing and holding any two wash cycle buttons turn the dishwasher on with the on off switch The current coding e g C2 will show in the display or LED s until yo...

Страница 9: ... turning dishwashers on can see strange displays Whenever you get call about a strange display check if the customer put the dishwasher into the test program or some other program Sales demo showroom program Entering sales demo program Enter the special program mode see section IIIE Before releasing the two buttons held while you turned the dishwasher on note the coding on the digital display e g ...

Страница 10: ...be near the bottom of the fine filter screen in the sump Add a small amount of rinse aid and a 1 2 capful of antibacterial agent bacteriastat onto the inner door Do NOT add bleach Reconnect the dishwasher and turn it on by pushing the on off button Close the door and run dishwasher for one minute If necessary add more water until level reaches the fine filter screen Preparing a showroom dishwasher...

Страница 11: ...ount of rinse aid can be adjusted at the dispenser Rinse aid can be added by pouring it onto the arrow Closing dispenser doors Slide cover fully left Push back end of the cover onto the arrow down firmly until you hear a click 702_58300000149896_ara_en_b ...

Страница 12: ... from exposed elements and allow water to be continuously filtered and heated 702_58300000149896_ara_en_b Filtered water from the sump flows through the circulation pump into the flow through heater All heaters are protected by a 185ºF Hi limit high temperature cutout and by a flow switch which prevents heaters from operating when no water is flowing Heater ratings 120 VAC 60 Hz 1200 W Heats water...

Страница 13: ...ed water switches are mounted underneath heater assemblies They consist of a motor controlled disk with 3 holes which rotates and lines up over two sump ports upper lower spray arms to provide precise water control to upper lower or both spray arms Water switches are used to divert water to upper or lower spray arms Separate actuators aren t needed 702_58300000149896_ara_en_b Disk Cam Microswitch ...

Страница 14: ...racks Circulation pumps are suspended by rubber straps to further reduce noise and vibration BLDC Pump motor and control come as one unit 665510 Speed changes as needed for wash cycle and washability Pump is isolated from motor so there s no seal needed and no need to loosen or replace impellers Float The float is a safety device which starts the drain pump if there s too much water in the tank It...

Страница 15: ...n properly Must have drain hoses with high loops min 20 high or drains with air gaps Drain hoses are 6 long and can be up to 10 long Secure drain hoses to rear of dishwashers with non metal bands Make sure drain hoses aren t kinked Cavitating Cavitating may occur in any type of pump when impellers spin faster from low inlet or outlet pressure creating air pockets around impellers Cavitating pumps ...

Страница 16: ...Tee installations Washington State Drain pumps in installations with Johnson Tees in Washington State must use stronger 4 vane pumps 607468 Standard 9 vane drain pumps 642239 are quieter and smoother than 4 vane pumps Water fill assembly The water fill assembly is easily accessed from the left side Time fill The time fill water inlet system doesn t have a diaphragm or water level switch Dishwasher...

Страница 17: ...es can replace pressure fill valves but pressure fill valves can t replace time fill valves Flowmeter Dishwashers use a flowmeter to provide more accurate water filling An impeller mounted magnet activates a reed switch Flowmeters are rated 3 8 14 VDC 1 ma 2 5 L min 0 5 10 bar 208 output pulses per liter An arrow on the back of the flowmeter shows the water flow direction ...

Страница 18: ...ation tubes exit in the rear of dishwasher bases allowing water vapor to evaporate and aren t connected to customer drains Door spring Using hinge slider sliding pulley Hinge sliders sliding hinge pulleys are used instead of hinge pulleys Instead of rolling over rotating pulleys door spring cords slide over pulley sliding surfaces The sliding surfaces provide better control than rotating pulleys i...

Страница 19: ...hers use standard horizontal coil water inlet valves with Rast 5 connectors The valve nestles in the left side of the base and is held into place with two screws When reconnecting the water supply to the water valve don t overtighten the elbow fitting Using Teflon tape on water fittings can help prevent leaking 702_58300000149896_ara_en_b The water valve can be accessed without removing outer door...

Страница 20: ...ace in console frames by tabs It s important latches are properly seated in consoles and tabs are fully inserted into latches Terminal block Terminal blocks clearly show line L neutral N ground G connections Dishwasher wire harnesses have spade terminals which connect to terminals on the rear of the terminal block Terminal blocks can t be installed in the field the terminal box assy with terminal ...

Страница 21: ...es detergent and rinse aid During each wash program the wax motor opens twice once to dispense detergent and again to dispense rinse aid The wax motor opens the same linkages open the detergent door operate the rinse aid dosage plunger Dispensers can have reed switches or optical rinse aid sensors CAUTION Inner door edges are sharp Cover door edges and remove dispenser carefully 702_58300000149896...

Страница 22: ...ght beam and sensor With rinse aid present the optical receiver senses a diffused light beam When rinse aid has run out the optical receiver senses a strong light beam TIP It s possible for some clear rinse aid brands to not diffuse light adequately to show rinse aid isn t needed 702_58300000149896_ara_en_b ...

Страница 23: ...the dishwasher to add an additional pre rinse or pre wash cycle Dishwashers still operate adequately if aqua sensors fail Customers will only notice aqua sensors failing if they see their dishwashers running slightly longer or their electric and water usage getting slightly higher Display and power modules Dishwashers have two controls a control module in the fascia control panel and a power modul...

Страница 24: ...he backflow check valve is located in the bottom of the sump near the circulation pump inlet It prevents waste water from entering the sump The valve material is clear material doesn t swell and provides improved seating after many uses Part is 165262 TIP When washability issues arise replace check valve along with other repairs 702_58300000149896_ara_en_b New valve Old valve ...

Страница 25: ...he sump Occasionally the joint between the feed tube and its base can loosen the entire feed tube must be replaced Info lights Info lights shine a blue light onto floors letting customers know their quiet dishwashers are running When dishwashers finish wash cycles info lights shut off 702_58300000149896_ara_en_b ...

Страница 26: ...he sump into the upper and lower spray arms The aqua sensor drain pump NTC Hi limit and backflow valve are near the heater under the sump The aqua sensor senses water cleanliness dishwashers add or subtract rinses as needed The NTC senses water temperature The Hi limit shuts off the heater if the water gets too hot The backflow valve prevents waste water from entering the dishwasher 702_5830000014...

Страница 27: ...om right corner of the label For example for serial 10 3 03 0081344 00011 5 not shown on label above The first 2 s represent a factory code 10 dishwasher The 3rd represents the last digit of the year 3 2003 The next 2 s represent the month 03 March The next 7 s represent the model 0081344 SHY99A05UC The next 5 s represent the unit made that month 00011 11th SHY99A05UC made that month 702_583000001...

Страница 28: ...f outer door out from dishwasher until top door tabs clear then pull door down until it releases from dishwasher 2 Take care to not scratch outer door TIP 1 piece foam door guards don t need to be removed from doors NOTE Outer doors don t need to be removed when dishwashers are flipped upside down or when fascia panels are removed but can be if it makes repairs easier To remove toe kick Tools need...

Страница 29: ... the floor and carefully flip the dishwasher upside down 4 5 Remove four base screws from front of dishwasher 5 6 Remove two screws securing water valve to base There s no need to disconnect valve wire harness or inlet hoses 6 7 Pull wire harness connector from rear of terminal box 7 8 Push latch on base mounted control to disconnect it from base 8 9 Remove both door springs from base 9 10 Remove ...

Страница 30: ... 20 Torx screws from front right bottom corner holding tank to base 2 3 Remove right hinge cover 3 and release right door tension cord from hinge 4 4 Raise and block up tank as shown with strut onto base 5a sliding a piece of wood or other solid material between the tank and base to keep tank from falling back onto base 5b 702_58300000149896_ara_en_b Access to circulation pump heater and sump afte...

Страница 31: ...on hints Water connection 3 8 NPT female Inlet water pressure range 5 120 psi 0 3 8 27 bars When reconnecting the water supply to the water valve don t overtighten the elbow fitting On valves with vertical solenoids the plastic can crack and cause leaking if excessive force is used Using Teflon tape on water fittings can help prevent leaking The water valve can be accessed without removing outer d...

Страница 32: ...er housing Pumps with plastic motor housings cannot be removed by blocking up the tank unless the capacitor is removed first since the capacitor hits the tank when the pump is rotated VD Controls Fascia panel mounted controls Controls are easily removed from fascia panels by bending console tabs Tools needed T 20 Torx flat blade screwdrivers 1 Remove fascia panel by removing T 20 Torx inner door s...

Страница 33: ...ve right side panel Tools needed T20 Torx screwdriver Dishwashers have a short side panel on the right side Removing it provides access to the circulation pump and heater and base mounted control 1 To remove right side plastic side panels tilt top of panel and lift out Blocking the tank up makes it easier a screwdriver is needed to remove base screws first To remove base mounted controls 1 Locate ...

Страница 34: ...th the tank For access to heaters NTC s Tools needed Phillips and T 20 Torx screwdriver pliers 1 Remove toe kick see section VA 2 Flip dishwasher upside down remove base see section VA To remove heater NTC flow switch 1 Loosen pump heater hose clamp and remove two T 20 Torx screws holding heater assembly to sump 2 Carefully pull heater from sump pump The heater comes as an assembly with housing ga...

Страница 35: ...lear switch then snap switch out Note flow switch can be removed from right side without flipping dishwasher upside down TIP If needed use rinse aid to lubricate gaskets to make it easier to assemble heater to sump and pump Softer bearing heaters All heaters are softer bearing and have a gasket assembled to it to connect to the circulation pump and use a hose clamp 172272 provided separately 702_5...

Страница 36: ...harness To remove pump 1 pull latch on circular collar 2 rotate pump clockwise cw 1 8 turn and 3 pull out pump To install new pump insert 2 00 position rotate counterclockwise ccw VH Dispensers Dispensers can be accessed from the front by removing the outer door Tools needed Small flat blade and T 20 Torx screwdrivers To remove dispensers 1 Remove outer door section VA 2 Disconnect wire harnesses ...

Страница 37: ...es 1 Remove fascia panel section VD 2 Locate door latch in console and bend out console metal tabs to allow latch removal 3 Remove door latch from console 4 If door latch has a microswitch cover disconnect wire harness and remove microswitch cover 5 Remove microswitch from door latch HINT Make sure plastic latch tabs are aligned metal console tabs are bent back completely during reassembly 702_583...

Страница 38: ...roperly or dishwashers to run with doors open when latches don t reset Follow these steps to realign door latches 1 Insert latch tabs into frame 2 Bend tabs down into latch 3 Reset latch to open position HINT Make sure latch tabs are seated all fascia frame console tabs are bent completely door strikes are aligned with latches and door latches get reset ...

Страница 39: ... coding will show e g C2 C5 etc After releasing the buttons LED B will be lit LED C will flash and P0 will display confirming you re in the special programs menu 3 To select the test program push button B repeatedly until P1 is displayed or until LED C is lit 4 Push button C to start the program LED C will blink Close the door after pushing button C The steps will show on the digital display e g S...

Страница 40: ...ton C is held the earliest cycle with an error code is displayed 00 when button C is released the error code is displayed If there s more than one error code the code with the highest priority is displayed see chart below 4 The last 8 error codes are stored Repeatedly pushing and releasing button C scrolls from the oldest cycle with an error code 00 to the latest 07 Dishwashers can show the follow...

Страница 41: ...m Push button B to skip a step Symbol AS_KAL_IR Calibrate aqua sensor F Water fill FWW Soft water fill H Heating UK Bottom rack OK Top rack P Drain pump PA Pause SP Intermittent pump U Circulate VF Pre fill WP Alternate pumping WWP Water switch positioning WS Alternate rinsing ZK Dispense rinse aid 702_58300000149896_ara_en_b ZR Dispense detergent ...

Страница 42: ...tep 3C If not replace on off switch C If resistance is 0 Ω control is shorted and should be replaced If not go to step 3D D If resistance is 0 Ω replace on off switch If not replace interference suppressor No heat heating error or NTC error 1 Run customer service test program and check if spray arms are turning 2 Measure resistance between the NTC orange wires 3 Check resistance between red wire f...

Страница 43: ... N and gray wire from drain pump to control 1 Unclog drain and check operation 2 Shorten or replace drain hose and add 20 high loop 3 Remove garbage disposal plug 4 Unclog or replace drain hose 5 Unblock impeller and check operation 6 If current is 0 68 A and water does not drain replace drain pump 7 If connectors aren t seated properly reseat them If connectors are damaged replace wire harness 8 ...

Страница 44: ... for leaks and drain water from the base to disengage the float switch If water won t drain from dishwasher tub see Will Not Drain 4 If voltage is not 120V go to step 5 If the voltage is 120V replace water inlet valve 5 If connectors aren t properly seated reseat them If properly seated replace flow meter or harness 6 If connectors aren t properly seated reseat them If connectors are damaged repla...

Страница 45: ...ng diagram to select the heater wire NOTE Open door to run test program Controls timing out and showing 1 Occasionally dishwashers can run for hours not finish washing show a 1 in the display This means the module has timed out due to an unidentified heating problem all heating related parts must be checked until the problem is found Heating system checklist if controls time out Check control modu...

Страница 46: ...tance chart below IMPORTANT Whenever a 1 shows in the control display reset the control after fixing the heating problem by running the dishwasher The module resets after the 1st run NTC resistance chart 702_58300000149896_ara_en_b Where to measure NTC resistances ...

Страница 47: ... short Refill lower racks overfilled with dishes Move flexible cutting boards to left side of dishwasher Cosmetic Customer Use Installation Issues Control codes during Cancel Reset Customers have pushed held Cancel Reset buttons while turning dw s on and entered control coding selection or customer service test programs showing codes such as E0 P0 P1 C1 P2 etc Not cleaning or locking sump filters ...

Страница 48: ...t The dishwasher door may not be properly shut Make certain the dishwasher door is shut and latched Dishwasher runs a long time If the dishwasher completes the cycle but the run time seems exceptionally long it may be due to cold incoming water Before starting the dishwasher open the hot water faucet at the sink nearest the dishwasher Run the water until it runs hot then turn off the water and sta...

Страница 49: ... amp draw when heaters running 11A Heater ratings 120VAC 1200W flow through heats water 2ºF minute Noise level Dependent on model from 44 db 56 dB Circulation pump ratings BLDC motor 120VAC 60 Hz 100W 13 HP 3 phase Drain pump ratings 110 127 VAC 60 Hz 35W 84A 17Ω 9 vane Water inlet pressure range From 5 120 psi 3 8 27 bar Circulation pump flow rate Approximately 60 liters minute 15 85 gallons minu...

Страница 50: ...Wiring Diagrams VIII Wiring Diagrams 702_58300000149896_ara_en_b ...

Страница 51: ...Wiring Diagrams 702_58300000149896_ara_en_b ...

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