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1) The guarantee period is one year from date of purchase. The guarantee is valid within
the European Union and Switzerland.
2) During the guarantee period, devices showing defects due to material or manufacturing
defaults will be repaired or replaced at our choice.
Exchanged devices or parts of devices shall become our property. Neither shall guarantee
services prolong the guarantee period nor put a new guarantee into effect.
3) Guarantee claims have to be asserted immediately after becoming aware of the defect,
within the guarantee period.
4) In order to assert claims under the guarantee, the following steps are necessary:
Please contact Customer Service by email, fax or phone, so that we can email you a
franked shipping label in a pdf file. Use this shipping label to send the faulty device, free
of postage, to the given service address, enclosing the guarantee card below as well as
your original proof of purchase. If the defect is covered by our guarantee services, you will
receive back a repaired or a new device. The return shipment costs will be paid by us.
5) Claims under the guarantee are excluded in cases of damage due to:
- Abusive or incorrect use
- Environmental exposure (humidity, heat, overvoltage, dust, etc.)
- Failure to follow the safety precautions applicable to the device
- Failure to follow the instruction manual
- Use of force (e. g. strike, kick, drop)
- Interference by a service address not authorized by us
- Arbitrary attempts at repair
- Shipment in packaging which is not transport-proof
6) We also offer you to repair defects or damages to the device, which are not
(or no longer) covered by the guarantee, against reimbursement of costs.
Please contact Customer Support for an individual offer.
In this case, shipping costs are at your charge.
KeMar GmbH
Rohlfsstr. 5
81929 München
Germany
Tel.: +49 (0)89 28857266
Fax: +49 (0)89 28857265
Email: [email protected]
