Troubleshooting
If you are having trouble of any kind make sure you double check the following before
moving on to the chapters below that address specific problems:
1. With your QuNeo plugged in check Audio MIDI Setup's MIDI view and make sure
QuNeo's icon is active (not grayed out). Or open up the QuNeo Editor and check
the box in the lower left corner to make sure it says “QuNeo 1”. If not, try these:
a. Unplug your QuNeo and plug it back in.
b. Unplug your QuNeo, restart your computer, and plug your QuNeo back in.
c. Try a different USB cable.
2. Make sure you are using the correct firmware. When the QuNeo Editor opens, it
checks to make sure the firmware on the device is compatible with the application.
If the firmware is not compatible, an update prompt will appear. Click ok to
update the firmware.
3. Make sure the QuNeo Editor is in the same directory with the presets folder.
It's best to keep the QuNeo Software directory as is after downloading so that
everything that is relevant to the version you downloaded stays together. You can
make an alias or shortcut and then put that wherever you wish.
If you experience any problems or have questions regarding the QuNeo install process
after viewing the troubleshooting suggestions, submit a support request (
) outlining the problems you're experiencing. The
more detailed you are in describing your problem (information about your computer, the
software you're running, the circumstances around the issue), the more easily we will be
able to help you.
DAW/Host Application Trouble
If you are having problems getting your DAW or other host application (Ableton Live,
Traktor, Logic, Digital Performer, Mobius, GarageBand, etc...) to receive MIDI data from
the QuNeo make sure you double check and try out the following:
1. Make sure QuNeo has successfully connected to your computer. You can check
this by opening the QuNeo Editor and making sure the device indicator in the
bottom left corner says “QuNeo 1”. If it is blank try this:
a. Unplug your QuNeo and plug it back in.
b. Unplug your QuNeo, restart your computer, and plug your QuNeo back in.
c. Try a different USB cable.
2. Make sure QuNeo is not in CoMA mode. The blue Mode button in the upper left
corner of QuNeo would be on to indicate CoMA mode. Press it to exit CoMA mode
and the blue light will turn off.
3. If you are using one of our Templates for Ableton Live, Traktor, Reason, Battery, or
Mixxx, make sure all files are correctly installed from the QuNeo Software Installer.
Use the Quickstart Guides that come in the “Software Templates” folder for the
application you are using to check file locations and follow the instructions for set
up.
4. Most DAWs have MIDI preferences or a place where a user would select the MIDI
device to use for MIDI input and output. Make sure the QuNeo is selected as
the MIDI input device for controlling the DAW. If using the DAW to send LED
information to QuNeo make sure to also select QuNeo as the MIDI Output device.
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