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Appendix
Replacement mobile phone delivery service
◎
If you have a problem with your au cell phone, call us
to have a replacement one (of the same model and
color
*
) delivered to your specified address. Return your
damaged cell phone within 14 days after replacement
mobile phone is delivered.
* If a replacement phone of the same model and color is not
available, we will provide you with one of the model and color we
specify.
◎
Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year at the subscription to this service, it will be 1st
and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by
the customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on
the outer casing.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock,
you can use non-au-SIM cards.
・
SIM unlock service is provided at the au homepage and
au shops.
・
When using non-au SIM card, some services, functions,
etc. may be unavailable. The Company is not liable for
any operations.
• To set up your phone after unlocking SIM lock, from the
apps menu
→
[Settings]
→
[More]
→
[About phone]
→
[SIM card status]
→
[SIM STATUS UPDATE].
• For details, refer to au homepage. (Japanese)
https://cs.kddi.com/support/simcard/