63
Appendix
◎
Before handing in the product for repair, make a backup
of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable
for any damages and loss of income should the contents
of memory be altered or lost.
◎
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎
Collected au cell phones by Replacement mobile phone
delivery service which you used before are recycled to
cell phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
◎
For the products that are processed, modified,
analyzed (including altering the software, analyzing
(including rooting), reverse-engineering, decompiling,
or disassembling), or repaired by repair offices other
than the company specified, they are not covered by the
warranty or repair may be refused.
◎
The battery built into the product is not covered by the
free-of-charge repair warranty except for events arising
from defects in battery materials and manufacturing.
◎
Packaged items except for the main unit is not covered
by the free-of-charge repair warranty.
■
Performance parts for repair
The Company retains performance parts for repair of the
product main unit and its peripherals for 4 years after
discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions
of the product.
■
Terms of services of free-of-charge
repair warranty
1. When you apply for repair, inform us of your serial
number (IMEI number). You can check the main unit or
the sticker attached on the packaging box for the serial
number (IMEI number).
2. Repairs will be done based on the terms of services of
the free-of-charge repair warranty when the product is
used correctly based on the instruction manual and the
product is malfunctioning.
3. Repairs will be charged in the following cases even
during the warranty period. (Also, the product cannot
be repaired in some cases.)
①
When the product is not used correctly based
on the instruction manual.
②
When the product is
malfunctioning or damaged due to modification and
repair.
③
When the product is repaired by repair offices
other than the company specified.
④
When the product
is malfunctioning or damaged due to a handling fault
or accident. Or when there are some traces that the
