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Kamstrup A/S • 55121068_B3_GB_03.2015
MULTICAL® 62 • Water meter
8 Troubleshooting
MULTICAL® 62 has been constructed with a view to quick and simple installation as well as long
and reliable operation at the consumer.
Should you, however, experience an operating problem, the table below can be used for trouble-
shooting.
If repair of the meter becomes necessary, we recommend you to replace parts like battery and
communication modules only. Alternatively, the whole meter ought to be replaced.
Major repairs must be made by Kamstrup A/S.
Before sending in the meter for repair or check, please use the error detection table below to help
you clarify the possible cause of the problem.
Symptom
Possible reason
Proposal for correction
The display value is not
updated
Power supply missing
Change battery or check mains
supply
No display function (empty
display)
Power supply missing
Change battery or check mains
supply. Is there 3.6 VDC on
terminals 60(+) and 61 (-)?
If “INFO” = 1
Supply voltage has been
interrupted
The info code is corrected
automatically
No accumulation of volume
(m
3
)
Read “INFO” in the display
Check the error indicated by
the info code
If “INFO” = 16
Communication error
There is air in the low sensor?
Bleed the system and check
the meter again.
Check that the low direction
matches the arrow on the low
sensor
If “INFO” = 2048
Flow sensor programmed with
wrong pulse igure
Please contact Kamstrup A/S
If “INFO” = 4096
Signal too weak
There is air in the low sensor?
Bleed the system and check
the meter again
If “INFO” = 16384
Flow sensor mounted in wrong
direction
Check that the low direction
matches the arrow on the low
sensor