Juniper JATP400, Руководство по оборудованию

Страница: 70 / 113

Returning the JATP400 Chassis or Components
IN THIS SECTION
Locating the Serial Number on a JATP400 Chassis | 63
Contacting Customer Support to Obtain Return Material Authorization | 63
Packing a JATP400 for Shipping | 64
Locating the Serial Number on a JATP400 Chassis
If you are returning a JATP400 appliance to Juniper Networks for repair or replacement, you must locate
the serial number of the appliance.
The serial number ID of the JATP400 appliance is located on a label on the back of the chassis. You must
provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact
them to obtain a Return Materials Authorization (RMA). See
"Contacting Customer Support to Obtain
Return Material Authorization" on page 63 .
You can also locate the serial number using the following command-line interface (CLI) command:
user@host> show system-information
Contacting Customer Support to Obtain Return Material Authorization
If you are returning the JATP400 appliance to Juniper Networks for repair or replacement, obtain a
Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center
(JTAC).
After locating the serial number of the appliance you want to return, open a Case with Juniper Networks
Technical Assistance Center (JTAC) on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
• Your existing case number, if you have one
• Serial number of the appliance
63