Johnson Controls TL-MAP1810- OPM, Руководство по установке

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Troubleshooting
Table 4: Launch Issues Troubleshooting Information
Problem Resolution
You are not directed to the
MAP Gateway login page
when you launch a web
browser.
Reason
Device behavior can vary based on the device and Internet browser
in use. For instance, some devices cache browser information and
do not automatically redirect users to the MAP Gateway login page
when the browser is launched.
Resolution
Direct your browser to www.mapgwy.com .
After the controller or HVAC
device to which a MAP
Gateway is connected is
upgraded, the connected
MAP Gateway no longer
displays active or current
data.
Unplug the MAP Gateway from the sensor actuator (SA) or field
controller (FC) bus, then plug the MAP Gateway back in.
Every time I install the SSL
certificate on my device, it
asks meto re-install it. What
should I do?
1. Verify that the time on your clientdevice is correct. If the device
time is not current (for example, after ahard reset), close the
browser, set the time, and then try toinstall the certificate.
Note: You must time sync the device if the local time on SC-
Equip data does not match the correct local time. Do this in the
BACnet time sync menu. The time on the browser device is then
sent to the SC-Equip to sync up the times.
2. Check your Web Browser Settingsand verify that Cookies are
enabled.
When I install the SSL key
or certificate, I receive the
message Error Saving SSL
Settings .
Reason
When an SSL key or certificate is very corrupted, the SSL page
detects it and alerts you to the corrupted key or certificate.
However, if the corruption is minor, for example, an extra space
was copied while installing the certificate or a character was missed,
the UI does not detect the problem and allows the corrupted key
or certificate to be saved. The server detects the error and returns
the Error Saving SSL Settings message. While this correctly
prevents the bad key or certificate from being used, it does not
inform you as to the source of the problem.
Resolution
In this case, reinstall the SSL key or certificate as described in the
Mobile Access Portal Gateway Network and IT Guidance Technical
Bulletin (LIT-12012015) .
Mobile Access Portal Gateway Installation Guide 26