BLACK
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BBR
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MADI
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DANTE
RECORDER
- User Manual v3.0
Page | 45
2.
Claims Under Warranty
To make a claim under Warranty, the purchaser must first call, email or write to JoeCo (see the JoeCo website at
www.joeco.co.uk for contact details) to provide a description of the problem and to obtain a Returned Materials
Authorisation (RMA) number. If it is determined that the Hardware may be defective, you will be given an RMA
number and instructions for returning the Product.
Any Product which is returned to JoeCo or to one of its distributors or resellers without authorisation, i.e. one for which
an RMA number has not been issued by JoeCo, will be returned to the purchaser at the purchaser’s expense.
After the RMA number is obtained, the Product (including the power supply) should be shipped to the address given by
JoeCo in protective packaging (the original packaging if possible) with a description of the problem and proof of
Warranty coverage. The RMA number should be clearly written on the package.
Proof of Warranty coverage must be presented in the form of the original dated sales receipt or other positive proof
that the Product is within the Warranty period.
When returning goods under Warranty, the purchaser is responsible for shipment and for the risk of loss or damage
during shipment. JoeCo therefore recommends that such shipments are fully insured and sent by Registered Post,
Recorded Delivery, or via a courier to guarantee receipt.
In the event that JoeCo determines that the Product requires repair because of abnormal use, misuse, abuse, neglect or
accident, it will assess a fair repair or replacement fee. The purchaser will have the option (exercisable within thirty
days of notification by JoeCo) to pay this fee and have the Product repaired and returned, or not pay this fee and have
the Product returned un-repaired at their expense. Thereafter JoeCo reserves the right to dispose of such unrepaired
product without further notification.
JoeCo reserves the right to update any Product returned under Warranty.
3.
Limitations of Liability
JoeCo specifically disclaims all other warranties. The Warranty contained herein supersedes any other warranties or
representations whether express or implied or otherwise, with respect to the Product, and specifically excludes any
implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy,
non-infringement of third party rights or other implied warranties or conditions.
The remedy for breach of this limited Warranty shall not include any other damages. In no event will JoeCo be liable for
incidental, consequential, special, indirect or other damages or claims, even if its agents have been advised of the
possibility of such damages, resulting from the breach of any express or implied warranty. Such damages may include
but are not limited to the following:
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any loss of profit or any other commercial damage
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partial or total loss of data incurred whilst using the Product
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the cost of recovery of lost data
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inability to use or to continue to use the Product itself or any connected device
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damage to property
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damage based on inconvenience, loss of time or interrupted operation
and, to the extent permitted by law, damages for personal injury.
In no event will JoeCo's liability for any damages to the purchaser or any other person exceed the price paid for the
Product, regardless of any form of the claim.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some of the
above limitations or exclusions may not apply to you.
4.
Product Changes and Improvements
JoeCo reserves the right to change or improve the design of its products at any time without prior notice.
5.
Force Majeure
JoeCo will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations
under this Warranty that are caused by an event outside of its reasonable control.
