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Hollywood Reels™ • Copyright 2008 • Jennison Entertainment Technologies • All Rights Reserved
Quick Reference Troubleshooting (Continued)
Problem
Possible Cause
Solution
Left (or) Right vertical film reel
stopped
The vertical film reel sensor break
(tab) missed sensor, the sensor
needs replacing, or the motor
needs replacing.
1) Make sure that the rubber sensor break
attached to the "Number 7" frame is properly
attached and in good condition.
2) Check the alignment of the sensor break and the
film reel sensor. Make sure that the sensor didn’t
vibrate loose which causes the rubber break (tab)
to miss the optic beam with each revolution. Also
check to make sure the wires are firmly connected.
3) As film reels rotate, check to make sure that the
tab goes through the middle of the sensor and that
the red light on the sensor illuminates. This will
indicate that the sensor is working properly.
4) If the sensor is working properly, check the
connections on the motor. If the wires are firmly
connected.
5) Replace the motor.
Game will not dispense tickets
(or) the correct amount of
tickets
No tickets in machine, machine set
to wrong score state or problem
with ticket dispenser.
1) Check to make sure that the unit has tickets on
the appropriate side with the problem.
2) Check that the tickets are loaded correctly into
the ticket dispenser.
3) Check to make sure that unit is on the correct
Score State. Enter menu mode and scroll to F04.
The value should be the correct one for the film
frames operator has installed.
4) Make sure that the sensor on the ticket
dispenser is clean of foreign debris. Use a can of
compressed air to clean sensor.
5) Make sure that the ticket dispenser is plugged
in.
6) Run a system test on the appropriate ticket
dispenser in the "TEST" mode.
7) Replace ticket dispenser
