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Hollywood Reels™ • Copyright 2008 • Jennison Entertainment Technologies • All Rights Reserved
Quick Reference Troubleshooting
Problem
Possible Cause
Solution
Game will not power up
Game not plugged in
1) Plug game into appropriate power receptacle
Game not turned on
1) Turn ON main power switch
Game fuse broken
1) Check game fuse
No power to receptacle
1) Plug game into POWERED receptacle
"E01" Displayed on Jackpot
Bonus Screen
Player One vertical film reel sensor
break missed sensor. If this error
appears, the machine should
count 24 seconds for one full
revolution of the frames. If the
error persist, try one of the
following:
1) Make sure that the rubber sensor break
attached to the "Number 7" frame is properly
attached and in good condition.
2) Check the alignment of the sensor break and the
film reel sensor. Make sure that the sensor didn’t
vibrate loose which causes the rubber break to
miss the optic beam with each revolution.
3) Replace the vertical film reel sensor
"E02" Displayed on Jackpot
Bonus Screen
Player Two vertical film reel sensor
break missed sensor. If this error
appears, the machine should
count 24 seconds for one full
revolution of the frames. If the
error persist, try one of the
following:
1) Make sure that the rubber sensor break
attached to the "Number 7" frame is properly
attached and in good condition.
2) Check the alignment of the sensor break and the
film reel sensor. Make sure that the sensor didn’t
vibrate loose which causes the rubber break to
miss the optic beam with each revolution.
3) Replace the vertical film reel sensor
"HELP" (or) "HLP" Displayed on
Director One Star (or) Director
Two Star
Unit out of tickets. This message
will be displayed on the side with
the associated problem.
1) Replace tickets
Unit will not accept coins
Possible Coin/Token jam
1) Check to make sure that the comparator is not
jammed with a foreign coin or token.
2) Check to make sure that the coin used to
compare coins to is set properly.
3) Check to make sure that the coin acceptor is
receiving power and that it is plugged in.
4) Replace coin acceptor/comparator
