RM/TM-4200CL Series
44
Serial Communication Kit
7
Problems and Solutions
Following are troubleshooting tips for common problems. In general, problems can easily be solved by following
these instructions. If the following remedies fail to offer a solution to your problems, please contact a JAI
representative.
7.1
Symptom: No Video
Remedies: Check that the following are properly connected and operational.
●
Power supplies
●
Async mode
●
Power cables
●
Lens
●
Main power source
●
Digital output cable
●
Shutter control
●
Analog video cable
7.2
Symptom: Dark Video
Remedies: Check that the following are properly connected and operational.
•
Shutter selection
•
Iris opening on the lens
7.3
Symptom: Non-synchronized Video
Remedies: Check that the following are properly connected and operational.
•
Proper mode output
•
Frame grabber software camera selection
7.4
Information and Support Resources
For further information and technical support:
North American Technical Support
Phone:
(408) 383-0300
Email:
European Technical Support
Phone:
+45 4457-8950
Email:
Japan/Asia Technical Support
Phone:
+81 45 440-0154
Email:
Mail to:
JAI, Inc
625 River Oaks Parkway
San Jose, CA 95134
ATTN: Video Applications
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