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Machine Warranty
Jaccard’s VA Stacker Slicer is warrantied for parts and labor* against any material or workmanship
defect for the earlier of 12 months or 750,000 slices starting on date purchased from Jaccard or its
authorized representative. Normal wear parts are limited to a 30-day replacement warranty (labor not
included). Damages incurred in transit or from installation error, accident, alteration or misuse, are not
covered by this warranty. Transit damages should be reported to the carrier at time of receipt. This
warranty does not include overtime charges for work performed other than during normal business hours
of Monday thru Friday from 8:30 AM to 5:00 PM. Jaccard Corporation shall not be liable for any
consequential, compensatory, incidental, or special damages. All warranty work must be performed by
Jaccard Corporation or its authorized service provider.
Warranty Fulfillment
•
Please contact Jaccard customer service toll free at (866) 478-7373 to obtain a preliminary
warranty coverage determination and if appropriate, an RA# to return the part(s) for final
warranty coverage determination.
•
Upon issuance of an RA#, Jaccard will generate a sales order to ship the replacement part(s) to
the reseller.
NOTE: The reseller will not be required to issue a purchase order to Jaccard for the replacement
part(s) as the RA# will be used as the customer PO# on the sales order & subsequent invoice.
•
Jaccard will ship and invoice the replacement part(s) prior to receiving back the part(s) covered
under the RA#.
NOTE: Reseller must include the RA# prominently on the outside packaging when shipping the
part(s) back to Jaccard or risk acceptance of the shipment to be refused at Jaccard.
•
Upon receipt of the part(s) covered by the RA# a final determination of warranty coverage will
be made by Jaccard.
•
If it is determined that warranty coverage is applicable, Jaccard will issue a credit against the
invoice for the replacement parts and freight.
•
If it is determined that warranty coverage is not applicable, Jaccard will contact the reseller and
explain the reasons and advise that the invoice for replacement part(s) including freight is valid
and payable by the reseller.
NOTE: Upon written request (e-mail or other) within 10 business days from the
reseller, Jaccard will return the part(s) at the resellers cost if the warranty coverage is denied.
•
If the reseller fails to return the part(s) covered by the RA# without prior written consent
(e-mail or
other)
by Jaccard or within 30 business days of the date the RA# was issued, the warranty claim
will be null and void, and payment for the replacement parts including freight will be due within
the normal payment terms granted to the reseller by Jaccard.
* An allowance to cover actual warranty labor is included n the standard machine discount provided to the reseller
70 Commerce Drive, Rochester, New York, 14623, USA (716) 825-3814 Fax (716) 825-5319
