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8.3 Technical malfunctions
These malfunctions may occur without an error message being displayed:
Error
Double-check
Measure
Vacuum is not or only slowly released.
Is the vacuum released within approx.
30 seconds?
Wait until the vacuum is released, remove the
object. Switch furnace off and on again*.
Display incomplete
Activate the display test program; *
*
Display is not illuminated.
Has the furnace been correctly
connected and switched on according
to the Operating Instructions?
Correctly connect and switch on the
furnace.
Beeper does not sound.
Is the beeper switched off (volume = 0)?
Set the volume.
Furnace head does not open.
Was the furnace head opened
manually?
Open the furnace head only by using the
corresponding keys. Switch furnace off and on
again.
Has the vacuum been released?
Is the program still running?
Wait until the program is complete.
Switch furnace off and on again*.
Vacuum pump does not start working.
Is the fuse for the vacuum pump
defective?
Check fuse and replace it, if necessary.
Was the max. power consumption at
the connector surpassed?
Use only the vacuum pump recommended by
Ivoclar Vivadent.
Is the vacuum pump plug correctly inserted?
Correctly connect the vacuum pump to the
furnace base.
Final vacuum is not reached.
Is the vacuum hose OK?
Check the vacuum hose and the hose
connection (from the furnace to the pump and
from the furnace head to the furnace base).
Is the pump capacity accurate?
Start the vacuum test program.
Is humidity / condensation in the
vacuum hose?
Start the dehumidification program.
Wrong or illogical temperature
indication
Is the thermocouple buckled or
fractured?
Contact the Ivoclar Vivadent Service Center.
Is the plug for the thermocouple
correctly inserted?
Insert the plug correctly.
Is the thermocouple plug defective?
*
Cracks in the insulation
Are the cracks small and neglectable (hairline
cracks)?
Small cracks in the insulation do not negatively
influence the performance of the furnace.
Are the cracks very large or are parts broken
off?
*
Cracks in the quartz glass / heating
element
Are there cracks in the quartz glass or is the
quartz glass sheathing the heating wire
broken?
Switch the furnace off.*
The firing result does not meet the
expectations.
Are the firing parameters correct?
Set the firing parameters according to the
instructions of the material manufacturer.
Has the correct firing tray been used?
Use the original Programat firing tray or the
special firing tray recommended for the
respective material.
Has the furnace been calibrated?
Perform a temperature calibration.
Is the thermocouple damaged or bent?
*
The furnace does not send any
information to the Programat App
(e.g. at the end of a program).
Is the furnace connected to the Internet?
Connect the furnace to the Internet through an
Ethernet or WLAN connection.
The IoT function of the furnace does
not work.
Has the IoT function of the furnace been
activated?
Activate the IoT function in the settings.
More information can be found at
www.ivoclarvivadent.com/digitalservices
*If there are any questions, please contact the Ivoclar Vivadent After Sales Service.
8. What If....?