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iPECS eMG80/100 & eMG800 & UCP 
User Portal User Guide 

Issue 1.4 

10 

To set 

‘Agent On-Duty, perform the following steps: 

1) 

Select ON. 

2) 

Enter Station Group Number. 

3) 

Enter Off-Duty Reason code from 0 to 9. 

4) 

Click [Save] button. 

Note 

If Agent Duty select OFF, automatically Agent is Off-Duty and informs the reason to Supervisor. 

Window 

The following window shows Agent is set to On-Duty: ACD group number is *406 and the reason code is 1. 

 

4.6 

Attendant Ring Mode 

Only Attendant controls the system ring mode service. Attendants can change Ring Mode (Day, Night, Timed, 

Scenario (On-Demand)) for the system manually and Auto Ring mode can be programmed on 

‘Auto Ring 

Mode Table (233)

’.   

Based on the selected ring mode, the COS (Class Of Service), the different ring assignments, and the 

answering privileges are invoked for the system users.   

To employ the scenario mode (On Demand Ring Mode), scenarios must be assigned in 

‘System Call Routing 

(251)

’. 

Operation 

In the below window, you set Attendant Ring Mode: Day Ring mode, Night Ring Mode, Timed Ring Mode, Auto 

Ring Mode, On Demand Ring Mode.   

The 

‘Select On-demand Ring Mode’ field is created if you selected On Demand Ring Mode. Please click [Save] 

button to apply. 

 

 

 

 

Содержание eMG100

Страница 1: ...iPECS UCP eMG80 100 eMG800 User Portal User Guide Please read this manual carefully before operating System Retain it for future reference ...

Страница 2: ...yright 2016 Ericsson LG Enterprise Co Ltd All Rights Reserved This material is copyrighted by Ericsson LG Enterprise Co Ltd Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws Ericsson LG Enterprise reserves the right to make changes in specifications at any time without notice The information furnished b...

Страница 3: ...le 11 5 1 Station Name 11 5 2 Change Password 11 6 Setting Voice Mail 12 6 1 Notify to E mail 12 6 2 Notify to Mobile 13 6 3 Cascade 14 6 4 User Greeting 15 7 Setting Button Setting 16 8 Using Directory 17 9 Station Web Old 19 9 1 Station Attributes 20 9 2 Station Call Forward 23 9 3 Station ICR Scenario 24 9 4 Station Speed Dial 25 9 5 Pre selected Message 26 9 6 Flexible Buttons 27 9 7 Send Inte...

Страница 4: ...ss this user portal site by using Mobile phone or PC To access this user portal site enter the URL for the target website Please ask your administrator of URL Using this User Portal you can configure settings such as DND Do Not Disturb Call forward Mobile extension Pre selected message Agent Duty Station Name and password Voice Mail Button Setting and Search the directory on System or LDAP This us...

Страница 5: ...the station number and click Load button 4 The following figure will be displayed to set the ID and Password ID is Station number and Password is Authorization Code Tick the check box and click Save button after entering Authorization Code 5 For example the login ID is Station number 1000 and Password is 1000 The User Portal is designed to configure each station by End user as the following steps ...

Страница 6: ...splayed attributes are different between the normal station and the attendant station Attendant Station User Portal Normal Station User Portal Checking point Some attributes are needed to set the related admin in advance by your administrator to use or configure Please read Checking point before setting the feature ...

Страница 7: ...this tab allows you to configure your flexible button Directory settings under this tab allow you to search for the directory The following tabs are additional function by clicking in the top right corner of the window Change Language Local Change the language as the local by clicking this tab Station Web Old Move to the old station web portal as you wish Log Out Log out the user portal The follow...

Страница 8: ...only CO Call only All DND is available for all calls ICM Call only DND is available only for Internal call CO Call only DND is available only for CO call 2 Attendant station is not available for DND function Operation To turn on Do Not Disturb status for your phone perform the following procedure 1 Click the and pop up the small window 2 Select Do Not Disturb to turn on or off by clicking 3 Do Not...

Страница 9: ...uding Programmed number Dial digit and Name Station speed Station Web Old Station Speed Dial check the index including Programmed number Dial digit and Name Operation In the below window you can set the call forward option as the following steps 1 Set Call Forward to ON 2 If you set the call forward ON the following settings are available as your situation 3 Use the drop down list box to configure...

Страница 10: ...ktop phone alternatively by pressing My station number flexible button Checking point Please ask your administrator if the following admin attributes is set in advance 1 Table Data Mobile Extension Table 236 PGM Auth Enable 2 Making My station Number button on Flexible button Press PGM Press Flexible button Enter Station number Press Save 3 For more detailed additional option such as VSF Notify An...

Страница 11: ...he voice message of the pre selected message Checking point Please ask your administrator if the following admin attributes is set in advance 1 Station Data Station VM Attributes 127 Pre sel Msg Language Prompt X The prompt can change the desired language on Maintenance VSF Prompt Message 2 Attendant station is not available for Pre Selected Message even though it is displayed on Window Operation ...

Страница 12: ...r of ACD group Agent inform the reason why he she doesn t work Off Duty to ACD Supervisor by displaying the off duty reason code from 0 to 9 The off duty reason code can make the exact reason with code up to 10 Checking point Please ask your administrator if the following admin attributes is set in advance 1 Station Group Station Group Data Station Group Overview check Group number of ACD and Memb...

Страница 13: ...ing mode service Attendants can change Ring Mode Day Night Timed Scenario On Demand for the system manually and Auto Ring mode can be programmed on Auto Ring Mode Table 233 Based on the selected ring mode the COS Class Of Service the different ring assignments and the answering privileges are invoked for the system users To employ the scenario mode On Demand Ring Mode scenarios must be assigned in...

Страница 14: ...o the portal name will be changed after refreshing the window Note Only Station number will be displayed without entering the station name 5 2 Change Password To reset the password that you use to log into User Portal 1 Enter the desired number up to 12 digits and click Save button 2 In the password text box enter the new password when user log in to User Portal Window The following window shows M...

Страница 15: ...ance Station Data Station VM Attributes 127 E Mail Notification check the following admin items In this window the following admin items are set in advance SMTP Server Address SMTP Port E Mail Account ID E Mail Account Password Sender E Mail Address The rest are additional option Operation In the below window you just enter Receiver E mail address and select On if you want get Voice message attach...

Страница 16: ...previous tab My Attributes Checking point Please ask your administrator if the following admin attributes is set in advance Table Data Mobile Extension Table 236 VSF Notify Use Additional option Notify Retry can be set from 1 to 9 according to the situation Operation In the below window you just select ON if you want get the notification on your mobile phone and then click Save button ...

Страница 17: ...ginal message to other cascade destination without keeping your original message To set Cascade Apply Timer Enter the time from 1 minute to 250 minutes The message will be sent sequentially from Cascade Destination 1 to Cascade Destination 2 according to the entered apply timer To set Cascade Message Type Select the following message type as you wish Normal messages Only only normal message is cas...

Страница 18: ...ress VSF VM group number on your phone 2 Enter your station number Password with prompt according to VM password check setting 3 The following prompt will be played and Press the following number Press 8 to set greeting or password press eight Press 1 to edit your greeting press one Press 7 to record a new greeting press seven Select Greeting number from 1 to 4 at the tone record your greeting pre...

Страница 19: ...ou can see the overall information about Flexible button of your phone In this window you can describe Label on each flexible button up to 15 characters to find with easy Also the label is displayed on LCD of your phone after setting Click Save button after entering the label on each button ...

Страница 20: ...ributes 160 161 LDAP Server Settings Enter Server IP Server Port Search Base LDAP User ID and LDAP Password The additional admin items is set or entered according to your situation For example Server Display Name LDAP Server Server IP 150 150 131 139 Server Port 3268 Require Login ON Use SSL OFF Search Base DC com LDAP User ID user1 ucapp com LDAP User Password XXXXXXX 2 Station Data Common Attrib...

Страница 21: ... window will be displayed if there is no match of entered characters on the current search environment You can change the search scope to LDAP by clicking OK button You need the click call license to make a call in this screen So the following pop up window is displayed if you have no Click call license Please ask your administrator of using Click call provided Ericsson LG Enterprise ...

Страница 22: ...isplayed Also you can move to User portal by clicking User portal as you wish anytime Note In this section we just explain the normal station For Attendant station the screen is different some features are more such as Attendant Ring Mode and ACD Call Traffic The list features are flexible about adding the feature or authorization for Read or write according to setting Station Web Authorization ...

Страница 23: ...r to description OFF ICM Signaling Mode The user may select Hands free H Privacy P or Tone Ring T for the ICM Signaling mode H T P T Call Coverage Mode The Call Coverage feature permits an iPECS Phone user to receive ring and answer calls for other stations OFF ON OFF Delay Ring Cycle When a covered station rings the CALL COVERAGE button LED will flash at the covering station and the station will ...

Страница 24: ...d Music that is played over the iPECS IP or LDP phone speaker while the station is idle No BGM Internal External Music 1 External Music 2 VSF MOH SLT MOH1 5 VSF MOH2 3 Refer to description No BGM Station Ring Type The user may select one of eight ring signals for Intercom calls The station ring type may be different according to the type of phones 1 8 1 CO Ring Type The user may select one of eigh...

Страница 25: ...ECS IP and LDP Phones is assigned to stay off light only when the station is busy or light constantly ALWAYS OFF BUSY ONLY ALWAYS ON Refer to description BUSY ONLY VM Message No This field displays the message status of the built in Voice Mail The number of New Saved and Urgent messages is shown Company Directory First Name The user s First Name for the Company Directory is assigned Company Direct...

Страница 26: ...hanging Value to apply Figure 8 2 1 Station Portal Call Forward Stations can be programmed so that incoming calls re route to another station local or networked a station group the built in Voice Mailbox or over a system CO IP line Off Net Call Forward can be separately assigned to forward calls unconditionally or when the call encounters a Busy No Answer or Busy No Answer condition ...

Страница 27: ...CR Scenario Station ICR is an extension of call forward where the user enters scenarios to define the call forward feature Each station has ten 10 routing scenarios that define conditions for routing a user s incoming calls Each scenario may define time of day day of week date caller ID and destination for incoming calls In addition the scenarios may be prioritized calls are routed to the destinat...

Страница 28: ... change or add the station speed dial Click Save button after changing Value each attribute to apply Figure 8 4 1 Station Speed Dial Portal Each station can store commonly dialed numbers for easy access using Station Speed Dial bins Each Speed Dial number can be up to 25 digits in length and may include special instruction codes for analog and ISDN lines The CO Line used with the Speed Dial number...

Страница 29: ...ned messages index 1 10 and several messages allow for auxiliary information such as a time date or number A user may activate Custom Display Messaging to send a custom text message to the LCD of a calling iPECS IP and LDP Phones Up to 11 Custom Messages ten system level and one for each user may be entered in the system database System level Custom Messages index 11 20 may be entered from the Att...

Страница 30: ... Flexible Button Click Save button after changing Value each attribute to apply Figure 8 6 1 Flexible Buttons Each Flex button for each iPECS IP and LDP Phone and DSS Console can be assigned a function Type from the drop down menu After selecting the Type for a button enter the value if required If the station employs the LCD to display the button function the LSS Label field can be used to assign...

Страница 31: ...28 9 7 Send Internal and External SMS Selecting Send Internal SMS will be displayed the input entry page You can write the short message up to 80 bytes and enter the desired station Click Send to send the internal SMS Figure 8 7 1 Send Internal and External SMS ...

Страница 32: ...up attributes and identify members of the group as shown in Figure 8 8 1 Click Save button after changing Value each attribute to apply Figure 8 8 1 Station Conference Group Enter a Group Name and Group members which can be internal and external parties In addition the various attributes such as password for group entry can be modified You inform the conference information to the member and you wi...

Страница 33: ...bout the system conference group Only administrator can set the system conference Enter the Conference Group Number then click Load to find the Conference Group attributes and members as shown in Figure 8 9 2 Figure 8 9 2 System Conference Group Enter a Group Name and Group members which can be internal and external parties In addition the various attributes such as password for Group access can b...

Страница 34: ...et PGM Auth Enable in Mobile Extension Table 236 You can set the rest attributes on your situation Click Save button after changing Value each attribute to apply Figure 8 10 1 Mobile extension Mobile Extension attributes enable Mobile Extension and control the feature use The user can activate Mobile Extension to receive business calls on their mobile and request Mobile notification of new Voice m...

Страница 35: ...hasing iPECS system The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Ericsson LG Enterprise shall have no liability for any error or damage of any kind resulting from the use of this document ...

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