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[email protected] | www.ionodes.com 

 

15

 

Getting Help 

 
You can get help from the IONODES technical support team in many different ways: 
 

•

 

By sending an email to 

[email protected]

 

•

 

By calling our office during regular work hours at:  

o

 

+1 (844) 696-1060 (Toll Free North America) 

o

 

+1 (450) 696-1060 

 
Our technical support team is trained to support you with installation as well as maintenance of your 
IONODES products. 
 
 

Содержание HVR8

Страница 1: ...HVR8 User Manual 8 Port Hybrid Cloud NVR Document Version 1 0...

Страница 2: ...idental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if IONODES has been ad...

Страница 3: ...d serial number 12 7 3 1 Product Model 12 7 3 2 Serial Number 13 8 Getting Started 14 8 1 Specifications 14 8 2 Hardware Installation 15 8 2 1 Desktop Installation 17 8 2 2 Wall Mount Installation 17...

Страница 4: ...e 32 10 6 Accessing the web interface 32 10 7 Navigating through the web interface 34 10 7 1 System Dashboard 34 10 7 2 Configuration 34 10 7 3 Maintenance 34 11 System Configuration 35 11 1 System 35...

Страница 5: ...4 13 System Image Recovery 44 14 Troubleshooting 45 14 1 The device does not seem to start 45 14 2 Nothing is displayed on the HDMI DisplayPort video output 45 14 3 Cannot discover the HVR8 via IonCon...

Страница 6: ...uipment please make sure that cables are installed so that accidents cannot occur Cables connected to the equipment must not be subject to any mechanical strain To reduce the risk of fire electric sho...

Страница 7: ...However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined...

Страница 8: ...latile liquids such as insect spray near the unit Do not leave rubber or plastic products in contact with the product for long periods of time They will leave marks on the surface finish 5 Moisture an...

Страница 9: ...r cameras and off site archiving of event based video clips to secured cloud storage Combining the HVR8 series appliances with your IP cameras and IP video encoders of choice provides a cost effective...

Страница 10: ...during shipment If there is anything missing or damaged please contact your sales representative Your appliance should be packed with the following 1 1 x HVR8 appliance 2 1 x Quick Install Guide 3 1 x...

Страница 11: ...ower Supply Jack DC 24V 2 Grounding Screw 3 DisplayPort Output 4 Non Switched PoE Ports Ports 3 to 6 5 Switched PoE Ports Ports 7 to 10 6 Gigabit Ethernet Port 2 7 Gigabit Ethernet Port 1 8 4 x USB 3...

Страница 12: ...n Blue unit is powered on o Off unit is powered off Front bezel ambient blue LED visible through ventilation o Is used to indicate if the unit is connected to power 7 3 Identifying your product model...

Страница 13: ...ce o Double click on the Device Config icon located on the system desktop o Log into the web interface default username and password are both admin o Once logged in select the Configuration tab from t...

Страница 14: ...VDC Power Connector Barrel type Max total power consumption including PoE 160W Supplied power adapter Input 100 240 VAC 50 60 Hz 2 5A Output 24 VDC 6 66A LPS PoE Power Consumption Maximum 120W 25 5W m...

Страница 15: ...tallation The HVR8 appliance can be mounted in any orientation horizontally or vertically on a desktop shelf or a wall using the supplied mounting brackets It can also be installed in a 19 rack by usi...

Страница 16: ...16 support ionodes com www ionodes com...

Страница 17: ...ll stud or equivalent support The maximum install height for the wall mounting installation is 2m 8 2 3 Rack Mount Installation Install the appliance in a rack using the optional 19 Rack Mounting Kit...

Страница 18: ...system is started with your USB keyboard and mouse please allow some time for the operating system to detect them before they are ready for use 8 4 Monitor Setup Your HVR8 appliance comes with a mult...

Страница 19: ...her external network Connect the LAN network ports 3 to 10 of the appliance to the IP cameras IP encoders required for your video security network LAN ports 3 to 6 are non switched This means that you...

Страница 20: ...mpliant PoE device please make sure that the total required power on the PoE interfaces does not exceed 120W Note You may run software clients on the corporate network to view live or recorded video c...

Страница 21: ...rnal storage is useful if the internal storage is not sufficient to meet your target video retention times Any of the available Gigabit Ethernet ports may be used to connect to network storage solutio...

Страница 22: ...that your anti virus software is configured to exclude specific files associated to the VMS in order to keep a secured product without affecting its performance Also please make sure that you qualify...

Страница 23: ...efully 6 If this is the first time you are booting the appliance the Quick Setup Wizard welcome screen will appear 7 If the Quick Setup Wizard has already been completed in a previous user session a W...

Страница 24: ...vigation Menu o This menu allows you to navigate directly to any wizard page o The current wizard page is highlighted o The colored bar on the right displays completion status of the page Gray Not Vis...

Страница 25: ...is detected o An Internet connection is required for online operations and cloud subscription activation 10 3 2 Welcome Page The welcome page allows you to select the language in which to run the wiza...

Страница 26: ...rt ionodes com www ionodes com 10 3 3 EULA Page The EULA page displays the end user license agreement which you must accept prior to completing the Quick Setup Wizard Click on the Accept check box to...

Страница 27: ...lled in your device Physical Memory This is the amount of RAM memory installed in your device Video Storage Drive s This section lists the drives which are available for video storage Computer Name Th...

Страница 28: ...e network configuration for all 10 network ports of the device LAN1 LAN2 LAN3 LAN4 LAN5 LAN6 and LAN 7 10 You may apply the changes immediately by clicking on Apply network changes now or you may comp...

Страница 29: ...nodes com 10 3 6 Cloud Account Activation Enter all appropriate information as supplied by your Reseller in order to activate your cloud account and be able to view your surveillance cameras on your I...

Страница 30: ...loud ionodes com 10 3 8 Final Page The final page displays the final status of the wizard prior to applying the desired configuration and before deploying the selected application package Please confi...

Страница 31: ...s Once installation is complete the system will shut down and reboot automatically 10 4 Milestone XProtect Installer Upon first boot up login after the Quick Setup Wizard is completed the Milestone XP...

Страница 32: ...o change the default admin password 10 6 Accessing the web interface The HVR8 appliances feature a web interface which provides a simple and clear display of the configurable parameters of the applian...

Страница 33: ...igTool which can assist in discovering the IP address of your appliances on your network This tool can be downloaded from our website at http www ionodes com The appliance web interface provides the r...

Страница 34: ...ccess to the general status of the appliance 10 7 2 Configuration The Configuration tab takes you to the configuration pages of the appliance The main configuration page provides access to the main sy...

Страница 35: ...done via the Save button located at the bottom of the configuration page Unsaved parameter changes can be cancelled using the Cancel button located beside the Save button Cancelling parameter changes...

Страница 36: ...te time zone and synchronize the device s time 11 2 Network The Network tab allows you to set the network settings for all network interfaces on the appliance 11 2 1 Network Interfaces Each of the fir...

Страница 37: ...pe of configuration The appliance s IP address subnet mask and default gateway will be assigned automatically and the current values for each will be displayed underneath the checkbox 11 2 3 Using Sta...

Страница 38: ...r for assistance 11 2 4 Host Name Configuration To specify a network hostname for the appliance simply delete the default name in the Host name field and enter a new one Using a network hostname can s...

Страница 39: ...ns select the Accept HTTPS connections checkbox To force all web connections to the appliance to use secure channels select the Accept HTTPS only checkbox 11 2 7 Bonjour Protocol Configuration By defa...

Страница 40: ...to the following HTTP based API for integration to VMS and other software platforms Appliance web interface local or remote access Typically Windows accounts are reserved for IT personnel while the sy...

Страница 41: ...will be processed and a confirmation message will appear shortly after 11 3 2 Changing the password of an existing system user account 1 In the User Accounts section click on the user account for whic...

Страница 42: ...licking on this maintenance task will cause the appliance to generate a system information file which can be saved locally on your computer The system information file is an archive file containing co...

Страница 43: ...appliance firmware 1 From the Maintenance window click on the Update button a You will be asked for the firmware update file b Select the iof file which was provided by IONODES can be found at www ion...

Страница 44: ...e will be lost No information on the internal or external video recording hard drive s will be affected by the recovery of the factory image This procedure must be performed locally with a mouse keybo...

Страница 45: ...none of the above resolves the issue validate that the HDMI DisplayPort cable and monitor are operating correctly by using a different digital video source 14 3 Cannot discover the HVR8 via IonConfig...

Страница 46: ...an then be written to an external hard drive or USB key in order to boot the HVR8 device and proceed to a complete boot disk recovery Please contact our support department Our coordinates can be found...

Страница 47: ...the bottom plate of the chassis from a side the internal 3 5 HDD for storage is affixed to the panel via 4 screws with shock absorbers By removing the screws as well as the SATA power data cables mark...

Страница 48: ...u re planning to use the entire hard drive to store files Otherwise specify the amount of space in megabytes that you want to allocate for the partition 6 Use the Assign the following drive letter dro...

Страница 49: ...49 support ionodes com www ionodes com...

Страница 50: ...50 support ionodes com www ionodes com...

Страница 51: ...51 support ionodes com www ionodes com...

Страница 52: ...ort team in many different ways By sending an email to support ionodes com By calling our office during regular work hours at o 1 844 696 1060 Toll Free North America o 1 450 696 1060 Our technical su...

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