IONODES HVR8, Руководство пользователя, Страница: 45 / 52

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14 Troubleshooting
14.1 The device does not seem to start
•
Verify that the power supply is connected to the power supply plug on the back of the chassis
• Verify that the power supply can provide enough power, according to the specifications of the
device (this will depend on the number of external PoE devices connected)
14.2 Nothing is displayed on the HDMI / DisplayPort video output
• Make sure you connect your display device prior to powering up the device
•
Make sure you are directly connected to a digital display device - HDMI or DisplayPort
• If none of the above resolves the issue, validate that the HDMI/ DisplayPort cable and monitor are
operating correctly by using a different digital video source
14.3 Cannot discover the HVR8 via IonConfigTool or communicate with it via the
network
•
Make sure you have connected the device to your network via one of the ETH ports
•
Make sure you are in the same network segment
• Make sure the Green LED on the RJ45 connector is lit. If it is not lit, verify the network connectivity
with the network switch. You can try to connect the network cable to another ETH port to verify if a
problem is localized to a specific ETH port.
•
The device is discovered with the IonConfigTool (ICT) via the Bonjour protocol and requires multicast
networking to be supported by your network and switch equipment