31
Ioline
Please gather the following information about your plotter
before contacting Ioline or the dealer for technical support.
Name:
Company Name:
Phone Number:
Fax:
Model:
Serial Number:
Date of Purchase:
Dealer:
Type of Material Used:
Type of Computer:
Type of design software:
New Software or Peripherals:
Service History (if any):
Note: Ioline Customer Service contact information is listed on the
last page of this section.
END NOTES
Getting Help
Ioline is committed to providing the highest quality service and support to its
customers. If you need assistance with an Ioline plotter, a number of resources
are available:
1. First, refer to this User Guide for answers to your specific questions.
2. Consult the support section of the Ioline web site:
www.ioline.com
.
3. For additional assistance, contact your local dealer or Ioline Customer
Service. Contact information is listed on the following pages of this User
Guide.
Any warranty servicing of this product not specifically described in this manual
must be authorized in writing by Ioline Customer Service. You may obtain
service by calling or faxing Ioline Customer Service. The technicians will
help you determine the nature of the problem. If factory repair is necessary,
you will receive a RMA (Return Material Authorization). Please gather the
information indicated in the next column before contacting Ioline or your
dealer.
1. When returning a machine, carefully package the equipment in its origi-
nal container or equivalent. You may purchase shipping containers from
Ioline by contacting Ioline Customer Service. Ioline is not responsible
for any damage due to inadequate or improper packaging.
2. Carefully wrap and secure all items in the shipping container to prevent
damage. Seal the container and note the RMA number near the address
block.
3. Ship the container using FED-EX or another approved carrier. COD SHIP-
MENTS ARE NOT ACCEPTED. An Ioline representative will contact
you prior to the start of work with an estimate of repair cost. All repairs
are warranted for 90 days.