78
Troubleshooting
This section lists various problems and solutions encountered by users while using the Wireless Internet Frame. When encountering a problem, first check the
list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the nearest service center.
Symptom
Suggested Actions
The Wireless Internet Frame does not
turn on.
Check the power connection between the Wireless Internet Frame and the power adapter.
The power turns on but the screen is
blank.
The Wireless Internet Frame may be in sleep mode. Press [Mode] button to turn on the product
It takes some time to display an image.
1.
Loading an image from an external memory disk may take several seconds depending on the file format and
photo resolution.
2.
It is recommended that the maximum of one photo resolution is 12 Mega pixels. If the photo resolution is
larger than 12 Mega pixels, it takes more time to load.
In Home Network, nothing displayed in
“Home Network” of Photo Player / Media
Player.
1.
Make sure your Wireless Internet Frame is connected to the same wireless network with your PC.
2.
Make sure you have added some photos / Media files to your sharing center through Windows Media
Player11 and have allowed the Wireless Internet Frame to visit them.(see the Photo Player -> Home Network
part in the manual)
3.
In Home Network, if the shared folders contain more files than the frame memory limit, it may not display the
files on frame or it will display “Too many files“. Please remove some files from shared folders.
I added a web photo account but the
photos cannot be displayed on the
Wireless Internet Frame.
1.
Make sure your Wireless Internet Frame has been connected to a network which can access Internet.
2.
Make sure the link you added is correct.
3.
Check whether the web photo link you added is RSS 2.0 format and the account is Picasa/ /Windows Live
Space.
Some photos in my web account cannot
be displayed.
1.
It may be related to your photo format and size.
2.
We suggest the photo format is JPEG.
3.
We suggest the maximum web photo resolution is 800 x 480 or below. If the resolution is larger than 800 x
480, it takes more time to download.
The Wireless Internet Frame cannot
detect the U disk or memory card I
inserted.
1.
Restart the Wireless Internet Frame.
2.
Reinsert the U disk / memory card.
