CHAPTER 5 |
Nodes & Program Configurations
DBN Node
The Dial By Name (DBN) node allows callers to be directed to an extension by entering the first / last name of the person
they wish to contact into the telephone keypad. The most common application (and default for this node) is to prompt the
incoming caller to enter the first three (3) digits of the last name of
the person they wish to contact. For example to contact John Brown, the
caller would enter 276 (BRO) into the keypad. Once the person is
recognized, the
SBX
2
will transfer the call to the correct extension. The
SBX
2
is flexible enough to allow the DBN node to accept first name
only, last name only, first then last names, last then first name, etc. It also allows the number of digits required from the
caller to range
between one (1) to nine (9) The DBN node when
‘Default Last Name’
is selected in the method field:
Field Tag
Description
Greeting
Specifies which MSG node will be used as the greeting message to callers.
Directory
Specifies which DIR node will be referenced by this DBN node.
Method
Choose either Default (last name only) or choose Custom for additional options.
Language 1
Select which language will be used for this dial by name feature. Two languages can be
Language 2
used if required
Action
Table Displays what action will take place when a condition is seen by the
SBX
2
.
Interalia
|
SBX
2
System Manual
Page 63
