CHAPTER 5 |
Nodes & Program Configurations
The following table provides a summary of the types of nodes available for use in your program configurations.
Node Type
Function
Auto Nodes
Develop Auto-Attendant program configurations. Allows the user to provide a DTMF
menu to callers to select by name or extension the party they wish to transfer to.
CMD (command) Nodes
Contain other commands and nodes to group a related set of commands. It is typically
used to execute of series of commands that can send the caller to various destinations.
Example: Command Node is often used for Time/Date filtering before presenting the
caller with the appropriate auto-attendant menu.
Command nodes can call AUTO, CMD, DATE, DBN, DTMF, LIST, MOH, PAAS,MSG,
TIME, VOX, TABLE and XFER nodes and the PAUSE command.
DATE Nodes
Execute a set of commands on a specific date or day, or within a range of dates.
Typically, Date Nodes are used to play different messages on different days or to
transfer calls to a different extension for weekends and holidays.
Calls arriving outside of the specified ranges are ignored by the Date Node,allowing the
call flow to move on to the next command.
DATE and TIME nodes can be combined together.
TIME Nodes
Execute a group of commands when a call is received within a specified time range. If
the call arrives outside of this time range,
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ignores the Time Node and moves the
call flow to the next command.
Use Time Nodes to play different messages at different times of the day or to transfer
calls to a different extension after hours.
Date and Time nodes can be combined together.
DTMF Nodes
Present menu selection prompts to a caller, and to execute specific actions depending
on the digits the caller entered. Each action has pre-defined targets such as messages,
transfers to specific extensions or telephone numbers, or to sub-menus.
Example:
“Press 1 for directions to our office, press 2 to reach customer service, press
3 to reach Mary Hill in Accounting or press 4 for additional options.
”
DTMF nodes can call AUTO, CMD, DATE, DBN, DTMF, LIST, MSG, PAAS, TIME, VOX,
TABLE and XFER nodes.
Interalia
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System Manual
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