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Intel® Server Board S1200BT Service Guide

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Appendix C:

Getting Help

If you encounter an issue with your server system, follow these steps to obtain support:

1. Visit the following Intel support web page:

http://www.intel.com/support/motherboards/server

This web page provides 24x7 support when you need it to get the latest and most

complete technical support information on all Intel Enterprise Server and Storage

Platforms. Information available at the support site includes:

— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis

support matrix and operating systems

— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the

support site

2. If you are still unable to obtain a solution to your issue, send an email to Intel’s

technical support center using the online form available at

http://supportmail.intel.com/scripts-emf/welcome.aspx.

3. Lastly, you can contact an Intel support representative using one of the support

phone numbers available at

http://www.intel.com/support/9089.htm

(charges may apply). Intel customer support suggests filling out the issue report

form available at

“Intel® Server Issue Report Form” on page 87

to better service

the issue.
Intel also offers Channel Program members around-the-clock 24x7 technical phone

support on Intel

®

server boards, server chassis, server RAID controller cards, and

Intel

®

Server Management at

http://www.intel.com/reseller/

.

Note:

You will need to log in to the Reseller site to obtain the 24x7 number.

Warranty Information

To obtain warranty information, visit the following Intel web site:

http://www.intel.com/support/motherboards/server/sb/CS-010807.htm

.

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Содержание S1200BT

Страница 1: ...Intel Server Board S1200BT Service Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Intel Order Number G16972 004 ...

Страница 2: ...may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility of th...

Страница 3: ... auf der Intel Server Deployment Toolkit CD oder unter http www intel com support motherboards server sb cs 010770 htm Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit CD ou bien rendez vo...

Страница 4: ...iv Intel Server Board S1200BT Service Guide 䞡㽕ᅝܼᣛᇐ ...

Страница 5: ...mage can happen Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boa...

Страница 6: ...vi Intel Server Board S1200BT Service Guide ...

Страница 7: ...s on using the utilities shipped with the board or that may be required to update the system This includes how to navigate through the BIOS Setup screens perform a BIOS update and reset the password or CMOS Information about the specific BIOS settings and screens is available in the Technical Product Specification See Additional Information and Software for a link to the Technical Product Specific...

Страница 8: ...to search S1200BT Table 1 Additional Information and Software For this information or software Use this Document or Software For in depth technical information about this product including BIOS settings and chipset information Intel Server Board S1200BT Technical Product Specification If you just received this product and need to install it Intel Server Board S1200BT Quick Start User s Guide in th...

Страница 9: ...xtensive list of available drivers Operating System Driver for operating system drivers For firmware and BIOS updates or for BIOS recovery Please go to mainpage on for S1200BT It is under the Software and Drivers section for the most current BIOS FRU SDR BMC drivers and utilites For diagnostics test software Diagnostics Table 1 Additional Information and Software For this information or software U...

Страница 10: ...x Intel Server Board S1200BT Service Guide ...

Страница 11: ...Locations 6 Configuration Jumpers 10 Back Panel Connectors 12 RAID Support 13 Hardware Requirements 13 Processor 13 Memory 14 Power Supply 15 Optional Hardware 15 Intel SAS RAID Module 15 Chapter 2 Server Utilities 19 Using the BIOS Setup Utility 19 Starting Setup 19 Setup Navigation Keyboard Commands 19 BIOS Setup Utility Screens 21 Upgrading the BIOS 62 Preparing for the Upgrade 62 Upgrading the...

Страница 12: ...97 Confirming Loading of the Operating System 97 Specific Problems and Corrective Actions 98 Power Light Does Not Light 98 No Characters Display on Screen 99 Characters Are Distorted or Incorrect 99 System Cooling Fans Do Not Rotate Properly 100 Drive Activity Light Does Not Light 100 CD ROM Drive or DVD ROM Drive Activity Light Does Not Light 100 Cannot Connect to a Server 101 Problems with Netwo...

Страница 13: ...n 46 Figure 19 Server Management Screen S1200BTL 49 Figure 20 Server Management Screen S1200BTS 50 Figure 21 Console Redirection Screen 50 Figure 22 System Information Screen S1200BTL 51 Figure 23 System Information Screen S1200BTS 52 Figure 24 BMC LAN Configuration Screen S1200BTL 53 Figure 25 Hardware Monitor Screen Auto Fan Control S1200BTS 54 Figure 26 Hardware Monitor Screen Manual Fan Contro...

Страница 14: ... Protective Cover 73 Figure 48 Remove the Processor Protective Cover 73 Figure 49 Installing the Processor 73 Figure 50 Close the Load Plate and Socket Lever 74 Figure 51 2U Reference Heatsink Assembly 75 Figure 52 Removing the PCI Riser Assembly from the Server System 76 Figure 53 Installing a PCI Card in a Riser Card 77 Figure 54 Replacing the Backup Battery 79 Figure 55 Diagnostic LED Placement...

Страница 15: ...Server Board Features 3 Table 3 NIC LED Descriptions 13 Table 4 Memory Configuration Table 14 Table 5 BIOS Setup Keyboard Command Bar 19 Table 6 POST Progress Code LED Example 82 Table 7 Diagnostic LED POST Code Decoder 82 Table 8 Resetting the System 95 Table 9 LED Information 104 Table 10 POST Error Beep Codes 105 ...

Страница 16: ...xvi Intel Server Board S1200BT Service Guide ...

Страница 17: ...describes the main features of the Intel Server Board S1200BTL and S1200BTS This chapter provides a photograph of the product list of the server board features and diagrams showing the location of important components and connections on the server board Figure 1 Intel Server Board S1200BTL ...

Страница 18: ...2 Intel Server Board S1200BT Service Guide Figure 2 Intel Server Board S1200BTS Picture ...

Страница 19: ...cessors in FC LGA 1155 socket package 5 GT s point to point DMI interface to PCH LGA 1155 pin socket Memory Two memory channels with support for 1066 1333 MHz with Intel Xeon E3 1200 Processors or the 2nd Generation Intel Core i3 Processors or 1333 1600 MHz with Intel Xeon E3 1200 V2 Processors or the 3rd Generation Intel Core i3 Processors ECC Unbuffered UDIMM DDR3 Up to 2 UDIMMs per channel 32 G...

Страница 20: ...t6 One PCI Express Gen2 x16 x8 throughput connector With Intel Xeon E3 1200 V2 processors or the 3rd Generation Intel Core i3 Processors Slot1 One 5V PCI 32 bit 33 MHz connector Slot3 One PCI Express Gen2 x8 x4 throughput Gen2 connector Slot4 One PCI Express Gen3 x8 x4 throughput connector Slot5 One PCI Express Gen3 x8 x4 throughput connector With Intel Xeon E3 1200 processors or the 2nd Generatio...

Страница 21: ...XXRMS2LL040 and AXX4SASMOD Intel Embedded Server RAID Technology II through onboard SATA connectors provides SATA RAID 0 1 and 10 and optional RAID 5 support provided by the Intel RAID Activation Key AXXRAKSW5 Intel Rapid Storage RAID through onboard SATA connectors provides SATA RAID 0 1 5 and 10 LAN One Gigabit Ethernet device 82574L connect to PCI E x1 interfaces on the PCH One Gigabit Ethernet...

Страница 22: ...6 Intel Server Board S1200BT Service Guide Connector and Header Locations AF003509 A AA BB CC DD EE FF GG HH B C D E F G H I J K L M N O Q R S T U V W X Y P Z ...

Страница 23: ... 6 PCI Express Gen2 x8 x16 connector V SAS Module connector V SAS Module Connector F Chassis Intrusion W IPMB G SATA_KEY X SYS_FAN_1 H Two Ethernet and Dual USB COMBO Y HSBP I Video Port Z SATA_SGPIO J External Serial port AA Internal Serial Connector K RMM4 Lite Connector BB Front Panel Connector L CPU Power Connector CC HDD LED M SYS_FAN_4 DD Internal USB Connector N RMM4 Dedicated NIC connector...

Страница 24: ...8 Intel Server Board S1200BT Service Guide ...

Страница 25: ...EY P CPU Fan connector D Slot 7 PCI Express Gen2 x8 x16 connector Q Chassis Intrusion E Ethernet and Dual USB COMBO R SATA_SGPIO F Ethernet and Dual USB COMBO S SYS_FAN_3 G Video port T Six 3Gb s SATA ports H External Serial port U Low profile USB connector I CPU Power connector V Internal USB J SYS_FAN_2 W CMOS battery K DIMM slots X Front Panel L MAIN power connector Y HDD LED M TPM connector ...

Страница 26: ...Protected RTC CMOS clear 1 2 These pins should have a jumper in place for normal system operation Default 2 3 If these pins are jumpered with AC power plugged the CMOS settings are cleared within five seconds These pins should not be jumpered for normal operation J1J2 ME Force Update 1 2 ME Firmware Force Update Mode Disabled Default 2 3 ME Firmware Force Update Mode Enabled ...

Страница 27: ...t 2 3 Given that the main system BIOS will not boot with these pins jumpered system can only boot from EFI bootable recovery media with the recovery BIOS image Jumper Name Pins What happens at system reset Jumper Name Pins What happens at system reset J4A2 BMC Force Update 1 2 BMC Firmware Force Update Mode Disabled Default 2 3 BMC Firmware Force Update Mode Enabled J1F1 Password Clear 1 2 These p...

Страница 28: ...set Note These pins should not be jumpered for normal operation J1F3 BIOS Recovery 1 2 These pins should have a jumper in place for normal system operation Default 2 3 The main system BIOS will not boot with these pins jumpered Note The system will boot from EFI bootable recovery media with a recovery BIOS image J1F2 ME Force Recovery 1 2 These pins should have a jumper in place for normal system ...

Страница 29: ...S1200BTS provides six 3Gb s SATA ports For information on how to configure RAID refer to the RAID Software User s Guide at http www intel com support motherboards server Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the following requirements outlined For a list of qualified components see the links under Additional Information and Software...

Страница 30: ... is the default Maximum Performance Mode preferred for Intel Xeon Processor E3 1200 Series based platforms All two channels may be populated in any order and have no matching requirements All channels must run at the same interface frequency but individual channels may run at different DIMM timings RAS latency CAS latency and so on Configuration DIMM_A1 DIMM_A2 DIMM_B1 DIMM_B2 1 DIMM Single Channe...

Страница 31: ...ne With four independent ports supporting 6 Gbps and 3 Gbps SAS data transfers using four individual SAS SATA connectors The optional Intel RAID Module AXXRMS2LL040 is an intelligent custom board to board PCI Express 2 0 compliant interface RAID adapters with an integrated LSI LSISAS2008 Processor Chip providing both a SAS controller and RAID engine With four independent ports supporting 6 Gbps an...

Страница 32: ...ail information IT IR RAID Mode Supports entry hardware RAID 0 RAID 1 and RAID10 10E and native SAS pass through mode When Intel Embedded Server RAID Technology II is enabled with the SAS Module AXX4SASMOD enclosure management is provided through the SAS_SGPIO or SES connector on the SAS Module AXX4SASMOD when a cable is attached between this connector and the backplane or I2C interface Note For h...

Страница 33: ...d Platform Module For the detail Intel TPM module please refer to TPM Module User Guide On Board chip ST19NP18 Embedded TPM 1 2 firmware 33 MHz Low Pin Count LPC interface V1 1 Compliant with TCG PC client specific TPM Implementation Specification TIS V1 2 ...

Страница 34: ...18 Intel Server Board S1200BT Service Guide ...

Страница 35: ...of the Main screen Setup Navigation Keyboard Commands The bottom right portion of the Setup screen provides a list of commands that are used to navigate through the Setup utility These commands are displayed at all times Each Setup menu page contains a number of features Each feature is associated with a value field except those used for informative purposes Each value field contains configurable ...

Страница 36: ...en be activated by pressing the Enter key Select Menu The left and right arrow keys are used to move between the major menu pages The keys have no effect if a sub menu or pick list is displayed Tab Select Field The Tab key is used to move between fields For example Tab can be used to move from hours to minutes in the time item in the main menu _ Change Value The minus key on the keypad is used to ...

Страница 37: ...eld Description The text shown in the Option Values and Help Text entries in each Field Description are the actual text and values are displayed on the BIOS Setup screens In the Option Values entries the text for default values is shown with an underline These values do not appear underline on the BIOS Setup screen The underlined text in this document is to serve as a reference to which value is t...

Страница 38: ...op level screen appears as a tab arranged across the top of the Setup screen image of all top level screens There are more categories than will fit across the top of the screen so at any given time there will be some categories which will not appear until the user has scrolled across the tabs which are present The categories and the screens included in each category are listed below with links to ...

Страница 39: ...der ª CDROM Order ª Floppy Order ª Network Device Order ª BEV Device Order ª Add EFI Boot Option ª Delete EFI Boot Option Boot Manager Screen Tab Error Manager Screen Tab System Event Log Screen Tab Non BMC Only Exit Screen Tab Categories Top Tabs 2nd Level Screens 3rd Level Screens ...

Страница 40: ... 9 Main Screen Screen Field Descriptions 1 Logged in as Option Values Administrator User Help Text None Comments Information only Displays password level that setup is running in Administrator or User With no passwords set Administrator is the default mode 2 Platform ID Option Values Platform ID Help Text None Comments Information only Displays the Platform ID for the board on which the BIOS is ex...

Страница 41: ...p Text None Comments Information only The time and date displayed are taken from the timestamp segment of the BIOS ID String 5 Total Memory Option Values Amount of memory installed in the system Help Text None Comments Information only Displays the total physical memory installed in the system in MB or GB The term physical memory indicates the total memory discovered in the form of installed DDR3 ...

Страница 42: ...System Time Option Values System Time initially displays the current system time of day in 24 hour format Help Text System Time has configurable fields for Hours Minutes and Seconds Hours are in 24 hour format Use the Enter or Tab key to select the next field Use the or key to modify the selected field Comments This field will initially display the current system time 24 hour time It may be edited...

Страница 43: ...iguration Option Values None Help Text View Configure memory information and settings Comments Selection only Position to this line and press the Enter key to go to the Memory Configuration group of configuration settings 3 Mass Storage Controller Configuration Option Values None Help Text View Configure mass storage controller information and settings Comments Selection only Position to this line...

Страница 44: ...nfiguration Option Values None Help Text View Configure system acoustic and performance information and settings Comments Selection only Position to this line and press the Enter key to go to the System Acoustic and Performance Configuration group of configuration settings 8 Hardware Monitor Help Text The Hardware Monitor screen allows the user to configure Fan Speed Control and to view displays o...

Страница 45: ...tion for all processors currently installed It also allows the user to enable or disable a number of processor options To access this screen from the Main screen select Advanced Processor Configuration To move to another screen press the Esc key to return to the Advanced screen then select the desired screen Figure 11 Processor Configuration Screen Screen Field Descriptions 1 Processor ID Option V...

Страница 46: ...between cores this is shown as the amount of L1 cache per core There are two types of L1 cache for the SandyBridge processor family this amount is the total of L1 Instruction Cache plus L1Data Cache for each core 4 L2 Cache RAM Option Values L2 cache size Help Text None Comments Information only Displays size in KB of the processor L2 Cache Since L2 cache is not shared between cores this is shown ...

Страница 47: ...ws the system to dynamically adjust processor voltage and core frequency which can result in decreased average power consumption and decreased average heat production Contact your OS vendor regarding OS support of this feature Comments When Disabled the processor setting reverts to running at Max TDP Core Frequency rated frequency This option is only visible if all processors installed in the syst...

Страница 48: ... Processor C6 Option Values Enabled Disabled Help Text Enable Disable Processor C6 ACPI C3 report to OS Comments This is normally Enabled but can be Disabled for improved performance on certain benchmarks and in certain situations 12 Intel Hyper Threading Tech Option Values Enabled Disabled Help Text Intel Hyper Threading Technology allows multithreaded software applications to execute threads in ...

Страница 49: ...tion Values Enabled Disabled Help Text Intel Virtualization Technology allows a platform to run multiple operating systems and applications in independent partitions Note A change to this option requires the system to be powered off and then back on before the setting takes effect Comments This option is only visible if all processors installed in the system support Intel VT The software configura...

Страница 50: ...irected I O is Enabled Appears only on Romley boards 19 Pass through DMA Support Option Values Enabled Disabled Help Text Enable Disable Intel VT d Pass through DMA support Comments This option only appears when Intel Virtualization Technology for Directed I O is Enabled 20 MLC Streamer Option Values Enabled Disabled Help Text MLC Streamer is a speculative prefetch unit within the processor s Note...

Страница 51: ...lly in a cache line as data Disabled Only fetches cache line with data required by the processor 64 bytes Comments DCU Data Prefetcher is normally Enabled for best efficiency in L1 Data Cache and Memory Channel use but disabling it may improve performance for some processing loads and on certain benchmarks For more information 23 DCU Instruction Prefetcher Option Values Enabled Disabled Help Text ...

Страница 52: ...user to view details about the DDR3 DIMMs that are installed as system memory To access this screen from the Main screen select Advanced Memory Configuration To move to another screen press the Esc key to return to the Advanced screen then select the desired screen Figure 12 Memory Configuration Screen Screen Field Descriptions 1 Total Memory Option Values Total Physical Memory Installed in System...

Страница 53: ...s one of the following Single Channel DIMMs are operating in Single Channel mode This is the configuration when only one channel is populated with DIMMs Dual Channel Symmetric DIMMs are operating in Dual Channel Symmetric mode This is the configuration when both channels are identically populated with DIMMs Intel Flex DIMMs are configured according to Intel Flex Memory Technology where part of the...

Страница 54: ...IMM socket present on the board Each DIMM socket field reflects one of the following possible states Installed There is a DDR3 DIMM installed in this slot Not Installed There is no DDR3 DIMM installed in this slot Mass Storage Controller Configuration The Mass Storage Configuration screen allows the user to configure the SATA or SAS controller when it is present on the server board midplane or bac...

Страница 55: ... known as Onboard SATA Controller refers to the Advanced Host Controller Interface SATA device integrated into the chipset In order to utilize the AHCI capabilies the AHCI option needs to be enabled in the SATA Mode menu Comments If the SATA Conroller is Enabled then the mode of operation can be set using following options If it is Disabled the SATA Ports will not operate and any installed SATA de...

Страница 56: ...xt Intel ESRT2 Powered By LSI TM Supports RAID 0 1 10 and optional RAID 5 with Intel Embedded Server RAID Technology 2 ESRT2 Uses Intel ESRT2 drivers based on LSI TM MegaSR Intel RST formerly known as Matrix RAID Provides pass through drive support with Intel Rapid Storage Technology RST Also provides host based RAID 0 1 10 5 support Uses Intel RST iaStor drivers Comments This option setting only ...

Страница 57: ...ppears when an AXX4SASMOD Storage Module is installed If a RAID Volume has not previously been created it will be necessary to Save and Exit and reboot in order to create a RAID Volume 6 SATA Port Option Values Not Installed Drive Information Help Text Ports 0 1 6Gb SATA capable port ports 2 5 3Gb SATA capable port Comments Information only This is repeated for all 6 SATA Port for the Onboard SATA...

Страница 58: ...creen then select the desired screen Figure 14 Serial Port Configuration Screen USB Configuration The USB Configuration screen allows the user to configure the USB controller options To access this screen from the Main screen select Advanced USB Configuration To move to another screen press the Esc key to return to the Advanced screen then select the desired screen Figure 15 USB Configuration Scre...

Страница 59: ... adapter options It also displays the NIC MAC Addresses in use To access this screen from the Main screen select Advanced PCI Configuration To move to another screen press the Esc key to return to the Advanced screen then select the desired screen Figure 16 PCI Configuration Screen 10 Wake on LAN PME Option Values Enabled Disabled Help Text Enables or disables PCI PME function for Wake on LAN capa...

Страница 60: ...is screen from the Main screen select Advanced System Acoustic and Performance Configuration To move to another screen press the Esc key to return to the Advanced screen then select the desired screen Figure 17 System Acoustic and Performance Configuration 1 Set Throttling Mode Option Values Auto Help Text Auto Auto Throttling mode CLTT Closed Loop Thermal Throttling Mode OLTT Open Loop Thermal Th...

Страница 61: ...ance setting at the highest elevations Comments This option sets an altitude value in order to choose a Fan Profile that is optimized for the air density at the current altitude at which the system is installed 3 Set Fan Profile Option Values Acoustic Help Text Acoustic The system will favor using throttling of memory over boosting fans to cool the system if thermal thresholds are met Comments Inf...

Страница 62: ...s this screen from the Main screen or other top level Tab screen press the right or left arrow keys to traverse the tabs at the top of the Setup screen until the Security screen is selected Figure 18 Security Screen 1 Administrator Password Status Option Values Installed Not Installed Help Text None Comments Information only Indicates the status of the User Password 2 User Password Status Option V...

Страница 63: ...sed Maximum length is seven characters and it is case sensitive Note Removing the administrator password also automatically removes the user password Comments Available only if the Administrator Password is installed This option protects Setup settings as well as boot choices The User Password only allows limited access to the Setup options and no choice of boot devices 5 Front Panel Lockout Optio...

Страница 64: ...ctions and TPM security operations are also available Note This option appears only on boards equipped with a TPM 7 TPM Administrative Control Option Values No Operation Turn On Turn Off Clear Ownership Help Text No Operation No changes to current state Turn On Enables and activates TPM Turn Off Disables and deactivates TPM Clear Ownership Removes the TPM ownership authentication and returns the T...

Страница 65: ... or left arrow keys to traverse the tabs at the top of the Setup screen until the Server Management screen is selected Figure 19 Server Management Screen S1200BTL 1 EuP LOT6 Off Mode Option Values Enabled Disabled Help Text Enable disable Ecodesign EuP LOT6 Deep Sleep Off Mode for near zero energy use when powered off Comments This option controls whether the system goes into Deep Sleep or more co...

Страница 66: ...the user to enable or disable console redirection and to configure the connection options for this feature To access this screen from the Main screen select Server Management Console Redirection To move to another screen press the Esc key to return to the Server Management screen then select the desired screen Figure 21 Console Redirection Screen ...

Страница 67: ...m hardware configuration For example when the board does not include a BMC this display does not include BMC Firmware Revision or SDR Version Similarly there is no HSC Firmware Revision displayed for systems which do not include an HSC To access this screen from the Main screen select Server Management System Information To move to another screen press the Esc key to return to the Server Managemen...

Страница 68: ...52 Intel Server Board S1200BT Service Guide Figure 23 System Information Screen S1200BTS ...

Страница 69: ...d LAN channel and the RMM4 LAN channel and to manage BMC User settings for up to five BMC Users To access this screen from the Main screen select Server Management System Information To move to another screen press the Esc key to return to the Server Management screen then select the desired screen Figure 24 BMC LAN Configuration Screen S1200BTL ...

Страница 70: ... of temperature and voltage status To access this screen from the Main screen select Server Management Hardware Monitor To move to another screen press the Esc key to return to the Server Management screen then select the desired screen Figure 25 Hardware Monitor Screen Auto Fan Control S1200BTS Figure 26 Hardware Monitor Screen Manual Fan Control S1200BTS ...

Страница 71: ... key to return to the Hardware Monitor screen if necessary press the Esc key again to return to the Server Management screen then select the desired screen Figure 27 Realtime Teperature and Voltage Status Screen S1200BTS Boot Options Screen Tab The Boot Options screen displays any bootable media encountered during POST and allows the user to configure the desired order in which boot devices are to...

Страница 72: ... Disk Order The Hard Disk Order screen allows the user to control the order in which BIOS attempts to boot from the hard disk drives installed in the system This screen is only available when there is at least one hard disk device available in the system configuration Note A USB Hard Disk drive or a USB Key device formatted as a hard disk will appear in this section To access this screen from the ...

Страница 73: ...n press the Esc key to return to the Boot Options screen then select the desired screen Figure 30 CDROM Order Screen Floppy Order The Floppy Order screen allows the user to control the order in which BIOS attempts to boot from the Floppy Disk drives installed in the system This screen is only available when there is at least one Floppy Disk diskette device available in the system configuration Not...

Страница 74: ...To move to another screen press the Esc key to return to the Boot Options screen then select the desired screen Figure 32 Network Device Order Screen BEV Device Order The BEV Device Order screen allows the user to control the order in which BIOS attempts to boot from the BEV Devices installed in the system This screen is only available when there is at least one BEV device available in the system ...

Страница 75: ...reen select Boot Options Add EFI Boot Option To move to another screen press the Esc key to return to the Boot Options screen then select the desired screen Figure 34 Add EFI Boot Option Screen Delete EFI Boot Option The Delete EFI Boot Option screen allows the user to remove an EFI boot option from the boot order The Internal EFI Shell Boot Option will not be listed since it is permanent and cann...

Страница 76: ...ess this screen from the Main screen or other top level Tab screen press the right or left arrow keys to traverse the tabs at the top of the Setup screen until the Boot Manager screen is selected Figure 36 Boot Manager Screen Error Manager Screen Tab The Error Manager screen displays any POST Error Codes encountered during BIOS POST along with an explanation of the meaning of the code This screen ...

Страница 77: ... Event Log viewer can display as many log records as are stored in a single page Each Event Record is displayed on one line The most recent Event Record is displayed on the top When there are more Event Records that can be displayed at once the PageUp and PageDown keys can be used There is also a scroll bar to allow users to view the logs from beginning to the end Note When the System Event Log is...

Страница 78: ... default values To access this screen from the Main screen or other top level Tab screen press the right or left arrow keys to traverse the tabs at the top of the Setup screen until the Exit screen is selected Figure 39 Exit Screen Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory The code and data in the upgrade file include the following On board system BIOS i...

Страница 79: ...ings specific fixes or other information to complete the upgrade Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade When the update completes remove the bootable media from which you performed the upgrade Caution Do not power down the system during the BIOS update process The system resets automatically when the BIOS update process is completed Note You m...

Страница 80: ...he recovery mode video is not initialized One high pitched beep announces the start of the recovery process The entire process takes two to four minutes A successful update ends with two high pitched beeps Failure is indicated by a long series of short beeps ...

Страница 81: ...form does not support recovery from a USB floppy The recovery media must contain the following files under the root directory FVMAIN FV UEFI iFlash32 Rec CAP Startup nsh update accordingly to use proper Rec CAP file 4 Plug the system into the AC power source and power it on 5 The BIOS POST screen will appear displaying the progress and the system will automatically boot to the EFI SHELL 6 Remove t...

Страница 82: ... 2 and 3 as indicated in the following diagram Figure 41 Password Recovery Jumper 4 Reconnect the AC power power up the system 5 Power down the system and disconnect the AC power 6 Return the Password Clear jumper to the Password Clear Protect position covering pins 1 and 2 7 Reconnect the AC power and power up the server 8 Close the server chassis The password is cleared and can be reset by going...

Страница 83: ...nd power up the system The CMOS is cleared and can be reset by going into the BIOS setup Updating the Integrated BMC Figure 43 BMC Force Update Jumper When performing the standard Integrated BMC firmware update procedure the update utility places the Integrated BMC into an update mode allowing the firmware to load safely onto the flash device In the unlikely event the Integrated BMC firmware updat...

Страница 84: ...r down and remove the AC power cord 2 Open the server chassis For instructions refer to your server chassis documentation 3 Move the jumper from the default operating position covering pins 1 and 2 to the enabled position covering pins 2 and 3 4 Close the server chassis 5 Reconnect the AC cord and power up the server 6 Perform the Integrated BMC firmware update procedure as documented in the READM...

Страница 85: ...e silkscreen on the board for the DIMMs displays DIMM_A1 DIMM_A2 DIMM_B1 and DIMM_B2 starting from the center of the board DIMM_A1 is one of two blue sockets which is close to the processor For two slots per channel configurations the server board requires DDR3 DIMMs within a channel to be populated Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions in Sa...

Страница 86: ... place letter E in Figure 44 10 Replace the server s cover and reconnect the AC power cord Refer to the documentation that came with your server chassis for instructions on installing the server s cover Removing DIMMs To remove a DIMM follow these steps 1 Observe the safety and ESD precautions in Safety Information 2 Turn off all peripheral devices connected to the server Turn off the server 3 Rem...

Страница 87: ... list of compatible processor s Caution ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor 2 Avoid moving around unnecessarily Installing th...

Страница 88: ...e the processor socket and open the socket lever see Figure 45 Figure 45 Lifting the Load Lever 6 Open the load plate see letter A and B in Figure 46 Figure 46 Open the Load Plate 7 Remove the socket protective cover Figure 47 AF004572 AF004573 AF004574 ...

Страница 89: ...he box and remove the protective shipping cover Figure 48 Figure 48 Remove the Processor Protective Cover 9 Align the processor cutouts to match the two socket pins and insert the processor into the socket as shown in Figure 49 Figure 49 Installing the Processor AF004580 Save the protective cover A AF003189 A AF004575 ...

Страница 90: ... alignment triangle cutout align correctly To assist in package orientation and alignment with the socket Installing the Heatsink s 1 If a protective film covers the thermal interface material TIM on the underside of the heatsink remove the protective film 2 Align heatsink fins to the front and back of the chassis for correct airflow Airflow goes from front to back of chassis 3 Each heatsink has f...

Страница 91: ...nd reconnect the AC power cord Refer to the documentation that came with your server chassis for instructions on installing the server s cover Removing a Processor 1 Observe the safety and ESD precautions in Safety Information 2 Turn off all peripheral devices connected to the server Turn off the server 3 Remove the AC power cord from the server 4 Remove the server s cover See the documentation th...

Страница 92: ...t and reinstall the chassis cover Installing a PCI Card This system does not include peripherals and add in cards you must purchase them separately The riser card at PCI slot 6 of the board supports a low profile half length PCI Express add in card Refer to the R1304BTLSFAN S1304BTLSHBN System for more detailed information on how to install a PCI card Note You must attach add in cards to a riser c...

Страница 93: ...ard until it is fully seated Press down on the riser card do NOT press down on the PCI card Caution Press the riser card straight down into the slot Tipping it in the slot while installing it may damage the riser card or slot on the server board 4 Use the screw removed in Step 1 to secure the riser card assembly to the chassis Riser Connector Riser Assembly Supports one PCIe card Riser Card A B Ad...

Страница 94: ...sed batteries according to manufacturer s instructions Advarsel Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren Advarsel Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandøren Varning Explo...

Страница 95: ...structions on removing the server s cover 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the battery from its socket Figure 54 Replacing the Backup Battery 7 Dispose of the battery according to local ordinance 8 Remove the new lithium battery from its package and being caref...

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Страница 97: ... nibbles an upper nibble and a lower nibble The upper nibble bits are represented by Diagnostic LEDs 4 5 6 and 7 The lower nibble bits are represented by Diagnostics LEDs 0 1 2 and 3 Given the bit is set in the upper and lower nibbles the corresponding LED is lit If the bit is clear corresponding LED is off The Diagnostic LED 7 is labeled as MSB and the Diagnostic LED 0 is labeled with LSB Figure ...

Страница 98: ...Upper Nibble Lower Nibble MSB 8h 4h 2h 1h 8h 4h 2h 1h LSB 7 6 5 4 3 2 1 0 Description SEC Phase 0x01 X X X X X X X O First POST code after CPU reset 0x02 X X X X X X O X CPU Microcode load begin 0x03 X X X X X X O O Cache As RAM initialization begin 0x05 X X X X X O X O SEC Core at Power On Begin 0x06 X X X X X O O X Early CPU initialization during Sec Phase 0x07 X X X X X O O O Early South Bridge...

Страница 99: ... O X X X X O DXE NVRAM initialization 0x62 X O O X X X O X SB RUN initialization 0x63 X O O X X X O O Dxe CPU initialization 0x68 X O O X O X X X DXE PCI Host Bridge initialization 0x69 X O O X O X X O DXE NB initialization 0x6A X O O X O X O X DXE NB SMM initialization 0x70 X O O O X X X X DXE SB initialization 0x71 X O O O X X X O DXE SB SMM initialization 0x72 X O O O X X O X DXE SB devices ini...

Страница 100: ... O X X O DXE verifying SETUP password 0xAB O X O X O X O O DXE SETUP start 0xAC O X O X O O X X DXE SETUP input wait 0xAD O X O X O O X O DXE Ready to Boot 0xAE O X O X O O O X DXE Legacy Boot 0xAF O X O X O O O O DXE Exit Boot Services 0xB0 O X O O X X X X RT Set Virtual Address Map Begin 0xB1 O X O O X X X O RT Set Virtual Address Map End 0xB2 O X O O X X O X DXE Legacy Option ROM init 0xB3 O X ...

Страница 101: ... O PEIM which detected User Recovery condition 0xF2 O O O O X X O X Recovery PEIM Recovery started 0xF3 O O O O X X O O Recovery PEIM Capsule found 0xF4 O O O O X O X X Recovery PEIM Capsule loaded Progress Code Diagnostic LED Decoder O On X Off Upper Nibble Lower Nibble MSB 8h 4h 2h 1h 8h 4h 2h 1h LSB 7 6 5 4 3 2 1 0 Description ...

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Страница 103: ... third party chassis used indicate make and model Baseboard Information some information maybe found by accessing BIOS going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 Can be found on the white sticker label on the baseboard System BIOS Version Intel Remote Management Module Firmware Version if applicable Intel Management Module BMC Revision if app...

Страница 104: ...o Has the latest FRU SDR been tried Yes No Has the latest HSC been tried Yes No Processor information Thermal solution Heatsink examples 1U Passive w air ducting Active w fan etc Memory Type Speed sSpec Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Manufacturer Part Number DRAM Part Number On Intel tested list ...

Страница 105: ...CSI SATA SAS USB Tape etc Operating System Information Example RedHat Enterprise Linux Microsoft Windows Server 2003 Service pack 1 OEM CD Manufacturer Version Language version English Arabic Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E Type Slot Manufacturer Model Firmware Description Use Manufacturer Model Firmware Manufac...

Страница 106: ...sion Has the latest RAID firmware been tried Yes No RAID driver version Has the latest RAID driver been tried Yes No RAID volumes configuration disks RAID level RAID volume use Boot device Data Volume Is BBU Battery Backup Unit installed Yes No BBU part number Detailed description of issue Troubleshooting tried ...

Страница 107: ...please provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description below Have you returned systems or components to your place of purchase because of this issue If yes please provide a brief description below All other brands and names are property of their respective owners ...

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Страница 109: ... knowledgebase to search for product information throughout the support site 2 If you are still unable to obtain a solution to your issue send an email to Intel s technical support center using the online form available at http supportmail intel com scripts emf welcome aspx 3 Lastly you can contact an Intel support representative using one of the support phone numbers available at http www intel c...

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Страница 111: ... resolve your server problems on your own see Getting Help for assistance System Boot Quiet Time The power on self test POST process includes a quiet time during which the system may appear to be hung This may last as long as 20 seconds Do not power off or reboot the system during this time The POST LEDs will indicate activity they may alternate blinking between amber and green When the quiet time...

Страница 112: ...ct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured...

Страница 113: ... If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boot from a floppy diskette or from a CD ROM disk 6 Turn on the system If the power LED does not light see Power Light Does Not Light Verifying Proper Operation of Key System Lights As POST determines the system c...

Страница 114: ...ght be defective or the cable from the control panel to the server board might be loose Have you securely plugged the server AC power cord into the power supply Some ATX power supplies have a power switch on the back of the power supply next to the fan If your system has one is it turned on Remove all add in cards and see if the system boots If successful add the cards back in one at a time with a...

Страница 115: ...ocessor s comply with the system requirements Make sure the processor s were populated according to the system requirements Remove the processor s and re seat them If you are using an add in video controller board do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the syst...

Страница 116: ...he power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way Drive Activity Light Does Not Light Check the following Are the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly Is...

Страница 117: ...ther PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing interrupts Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add i...

Страница 118: ...signal may be sent to command the system to boot Before installing a PCI card you should always Turn off the server power by using the power button on the front of the system Unplug the AC power cord s from the server Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software not the server hardware Faulty equipm...

Страница 119: ...you are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cord Devices are not Recognized under Device Manager Microsoft Windows Operating System The ...

Страница 120: ... users of error conditions The beep code is followed by a user visible code on POST Progress LEDs Table 9 LED Information LED Name Function Location LED Color Notes ID for Intel Server Board S1200BTL Aid in server identification from the back panel Front panel and board rear left corner Blue Press ID LED button or use Server Management software to turn the LED on and off System Fault Visible fault...

Страница 121: ...d Beeps Error Message POST Progress Code Description 3 Memory error Multiple System halted because a fatal error related to the memory was detected The following Beep Codes are from the BMC and are controlled by the Firmware team They are listed here for convenience 1 5 2 1 CPU socket population error N A CPU1 socket is empty 1 5 2 4 MSID Mismatch N A MSID mismatch occurs if a processor is install...

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