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2002 Intel Corporation

Chapter 5
Diagnostics and Troubleshooting

This chapter explains how to diagnose and troubleshoot
problems that may occur while using your gateway. It
explains how to get status information or system details,
how to run diagnostics, and how to troubleshoot
connection problems.

■

Getting network status information

■

Running Diagnostics

■

Problems and solutions

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Страница 1: ...Exhibit Q User Manual 1400 FCC ID EJM X400...

Страница 2: ...Share Broadband with all your PCs AnyPoint Networking Gateway 1400 User s Guide...

Страница 3: ...ress or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no l...

Страница 4: ...ateway to a wireless network 22 Using the Wireless Network Configuration Wizard 25 Specifying a wireless network name SSID 27 Correcting for wireless interference 29 Changing or disabling encryption s...

Страница 5: ...abling Universal Plug and Play UPnP 78 Diagnostics and Troubleshooting 81 Getting network status information 82 Getting status details 88 Running Diagnostics 95 Problems and solutions 96 If all else f...

Страница 6: ...ments lists the items included with gateway product package explains where to find more information and explains how to start the Internet Setup Wizard Intel AnyPoint Networking Gateway 1400 Features...

Страница 7: ...ng all the computers on your network whether you are using Ethernet or 802 11b Wireless adapters or a combination of any of these technologies The Intel AnyPoint Networking Gateway 1400 connects direc...

Страница 8: ...work security System Requirements To configure the gateway your computer must meet certain requirements Choose the list appropriate to your computer s operating system Windows 166 MHz Pentium processo...

Страница 9: ...resolution monitor SVGA or higher One of the following 10 100 Ethernet or 10 baseT Ethernet adapter Wireless PC Card 802 11b Wi Fi CD ROM drive X Windows system Graphical Web browser Netscape Navigat...

Страница 10: ...g The gateway is operating correctly but has detected another DHCP server connected to one of the four Ethernet connectors Disconnect each Ethernet cable one at a time until the system returns to gree...

Страница 11: ...assed Green blinking the gateway is connected to your cable modem and traffic is being passed at 10 Mbps Amber solid the gateway is connected to your cable modem set to a data rate of 100 Mbps but no...

Страница 12: ...ny of the four Ethernet ports Green solid A valid link has been established at 10Mbps Green blinking traffic is being passed at 10Mbps Yellow solid A valid link has been established at 100Mbps Yellow...

Страница 13: ...eable One provider may have different default software configurations than another and the configurations are often not compatible with each other Only use the CD supplied to you by your provider Rese...

Страница 14: ...nfigure your new gateway User s Guide The User s Guide contains more detailed information on connecting and configuring your new gateway It is designed for users who have less experience with installi...

Страница 15: ...llowing screen will appear if the gateway has not yet been configured If the gateway has already been configured a slightly different screen will appear 2 Click the Enter Setup button The following ap...

Страница 16: ...roduction Copyright 2002 Intel Corporation 11 has already been configured you can access other features of the Internet Setup Wizard using the available menu selections Each feature is described in th...

Страница 18: ...automatically detect your settings or setting these manually If you accept the default selection allowing the gateway to automatically detect your settings then you should only need to enter minimal...

Страница 19: ...appears 3 Select one of the following methods your ISP uses to assign an address to your Internet connection Server assigned IP address dynamic Select this option if your ISP assigns addresses dynami...

Страница 20: ...r assigned automatic or DHCP If your ISP assigns IP addresses dynamically your gateway receives an IP address from a pool of IP addresses when you connect to your ISP Your ISP owns the IP addresses in...

Страница 21: ...name server using the Specify a Name Server screen Related topics See Specifying an IP address on page 14 Step by step To specify a name server 1 Click the Settings menu to expand its selections 2 Cli...

Страница 22: ...llowing appears 4 Enter the Primary DNS and optionally secondary IP provided by your ISP More about A name server DNS IP address is the IP address of the computer that your ISP uses to translate betwe...

Страница 24: ...onnecting the gateway to an Ethernet hub or switch Connecting the gateway to a wireless network Using the Wireless Network Configuration Wizard Configuring the gateway s firewall Using port forwarding...

Страница 25: ...puters to the wired network Related topics See Connecting the gateway to a wireless network on page 22 See Using the Wireless Network Configuration Wizard on page 25 See Configuring the gateway s fire...

Страница 26: ...y 2 Connect the other end to the Ethernet cable to an available port on your hub or switch 3 Connect the power cable to the power supply 4 Connect the power cable to an electrical wall outlet 5 Connec...

Страница 27: ...el AnyPoint Wireless II Installation Guide for instructions on installing the remaining computers with wireless adapters on your network If you have purchased a non Intel 802 11b wireless adapter refe...

Страница 28: ...Copyright 2002 Intel Corporation 23 2 Click Wireless to view your current wireless settings The following appears 3 Click the Wireless Setup button to enter the Wireless Setup Wizard The following ap...

Страница 29: ...k Name SSID or the Encryption Password and forget the values you must reset the gateway to the factory default settings The reset button is located on the back of the gateway and is not labeled This b...

Страница 30: ...on page 27 See Correcting for wireless interference on page 29 See Changing or disabling encryption settings on page 32 See Specifying a wireless encryption key from text on page 34 See Entering a ke...

Страница 31: ...ove back to the previous window 6 Click Next on any screen to move forward to the next window 7 Click Cancel on any screen to exit the Wireless Wizard without applying changes More about To communicat...

Страница 32: ...ecifying a wireless encryption key from text on page 34 See Entering a key manually on page 36 See Disabling wireless encryption on page 39 Step by step To specify a network name SSID 1 Click the Sett...

Страница 33: ...nally displayed in the Network Name SSID field You may want to change this value from the default setting to something you can easily remember More about To communicate with each other all wireless de...

Страница 34: ...work name SSID on page 27 See Changing or disabling encryption settings on page 32 See Specifying a wireless encryption key from text on page 34 See Entering a key manually on page 36 See Disabling wi...

Страница 35: ...r rate using the Transfer Rate box More about Channel In areas where many networks are using the same channel throughput on all the networks may decline In addition if there is interference on the cha...

Страница 36: ...r decreasing the transfer rate may enable you to transmit across greater distances Header Length Preamble The Header length is the format for labeling the information sent between devices The only ava...

Страница 37: ...someone else to intercept that data It is recommended that you utilize the encryption feature of this product Related topics See Specifying a wireless network name SSID on page 27 See Correcting for...

Страница 38: ...ion option then enter the required information in the fields associated with that selection See the following topics for more information More about The longer the encryption key is the stronger the e...

Страница 39: ...tly 5 or 13 characters Related topics See Specifying a wireless network name SSID on page 27 See Correcting for wireless interference on page 29 See Changing or disabling encryption settings on page 3...

Страница 40: ...2 Intel Corporation 35 4 Click the Generate a key from text option The following appears 5 Enter a 5 character 40 bit or a 13 character 104 bit string in any combination of letters numbers or special...

Страница 41: ...er Related topics See Specifying a wireless network name SSID on page 27 See Correcting for wireless interference on page 29 See Changing or disabling encryption settings on page 32 See Specifying a w...

Страница 42: ...the Encryption Level list box 7 Click a Key option then enter a unique 10 hexadecimal digit 2 pairs of 5 digits string in its associated field The four Key options allow you to specify four different...

Страница 43: ...the Gateway with a Network Copyright 2002 Intel Corporation 38 A 104 128 bit key can consist of 26 hexadecimal digits or 13 ASCII characters Example Hex Key 10111 2EF14 1510 2453 6543 9991 Example ASC...

Страница 44: ...e 27 See Correcting for wireless interference on page 29 See Changing or disabling encryption settings on page 32 See Specifying a wireless encryption key from text on page 34 See Entering a key manua...

Страница 45: ...ment security and protect your information The default encryption setting is 40 64 bit hexadecimal Network encryption does not provide absolute protection for your data but it does make it more diffic...

Страница 46: ...forwarding rules are available Related topics See Specifying the firewall security level on page 42 See Specifying intrusion detection settings on page 44 See Specifying IP addresses to be excluded f...

Страница 47: ...on page 44 See Specifying IP addresses to be excluded from being blocked on page 47 Step by step To specify the firewall security level 1 Click the Settings menu to expand its selections 2 Click Firew...

Страница 48: ...abled No user or application can remove port forwarding rules HTTP UI smart port forwarding is disabled As a result Internet applications that require user configured port forwarding rules will not be...

Страница 49: ...ings using the firewall security settings Advanced screen Related topics See Specifying the firewall security level on page 42 See Specifying IP addresses to be excluded from being blocked on page 47...

Страница 50: ...Log Unblock All Click this button to exclude all IP addresses from being blocked 5 Click Apply to save these new settings More about Following describes the IP Blocking Threshold and Blocking Duratio...

Страница 52: ...firewall security settings Advanced screen Related topics See Specifying the firewall security level on page 42 See Specifying intrusion detection settings on page 44 Step by step To specify IP addres...

Страница 53: ...dress to be blocked in the fields provided 6 Click Apply to apply these settings Important Allowing an external IP address complete access to your network opens your network to unsolicited Internet tr...

Страница 54: ...network You may also need port forwarding to host some multi player games for video phone applications and for other interactive applications Related topics See Enabling port forwarding on page 51 See...

Страница 55: ...to which the inbound traffic is to be directed specify the service or application the inbound traffic is intended for for instance POP3 FTP HTTP and so on Create a custom rule that defines a specific...

Страница 56: ...ervice or application the inbound traffic is intended for for instance POP3 FTP HTTP and so on Create a custom rule that defines a specific port and protocol for unsolicited inbound traffic Related to...

Страница 57: ...how All Rules to see a summary of how ports are being forwarded to the computers on your network 7 Click Apply to apply your changes More about Your gateway supports up to 20 ports or ranges of ports...

Страница 58: ...m the main Port Forwarding screen Related topics See Enabling port forwarding on page 51 See Selecting a target computer by IP address on page 55 See Creating a custom rule on page 57 Step by step To...

Страница 59: ...ect from available computers option is selected by default the assumption is that your network assigns IP addresses via DHCP If you need to target a computer that is not listed and you know its IP add...

Страница 60: ...ain Port Forwarding screen Related topics See Enabling port forwarding on page 51 See Selecting a target computer by name on page 53 See Creating a custom rule on page 57 Step by step To select a targ...

Страница 61: ...n 56 More about The Select from available computers option is selected by default the assumption is that your network assigns IP addresses via DHCP Use the Enter an IP address manually option instead...

Страница 62: ...w Application screen accessible from the main Port Forwarding screen Related topics See Enabling port forwarding on page 51 See Selecting a target computer by name on page 53 See Selecting a target co...

Страница 63: ...mputer More about Ports can be forwarded individually or as a range separated by a dash for example 23 or 24 1023 The port numbers can be entered in the table in any order A range may be specified and...

Страница 64: ...g the gateway or reloading default settings enabling remote access enabling Universal Plug and Play and so on Accessing advanced configuration options Changing the gateway password Specifying wireless...

Страница 65: ...ay password on page 62 See Specifying wireless security settings on page 64 See Resetting the gateway or reloading default settings on page 67 See Exposing a computer outside the firewall on page 69 S...

Страница 66: ...ptions Copyright 2002 Intel Corporation 61 2 Select an Advanced menu option 3 Make the change on the Advanced feature screen then click Apply More about Read the help pages associated with each Advanc...

Страница 67: ...ng wireless security settings on page 64 See Resetting the gateway or reloading default settings on page 67 See Exposing a computer outside the firewall on page 69 See Enabling remote access on page 7...

Страница 68: ...pe your new password then retype it to verify 4 Click Apply to save your settings More about Use the following rules when creating a password Five characters minimum At least two non alpha characters...

Страница 69: ...ur network Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Resetting the gateway or reloading default settings on page 67 See Ex...

Страница 70: ...y create one list that you will then specify as provide access to or do not allow access to your wireless network using one of two option buttons 4 In the same Access Control List section of the scree...

Страница 71: ...rmal All wireless devices can scan for and connect to your network if they have the correct settings and access privileges Stealth Mode Wireless devices cannot scan for your network but can connect if...

Страница 72: ...from the Advanced menu Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Specifying wireless security settings on page 64 See Exp...

Страница 73: ...reload its default settings 1 Click the Advanced menu to expand its selections 2 Click System Tools The following appears 3 Do one of the following Click Reset The gateway is restarted using your prev...

Страница 74: ...outside the gateway s built in firewall may be vulnerable to attacks and unauthorized access Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on...

Страница 75: ...ose a computer on your network outside the gateway s firewall 1 Click the Advanced menu to expand its selections 2 Click Exposed Computer The following appears 3 Click select the Enable Exposed Comput...

Страница 76: ...u Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Specifying wireless security settings on page 64 See Resetting the gateway or...

Страница 77: ...appears 3 Select the Enable Remote Management from the Internet checkbox 4 Enter the remote management password 5 Click Apply to save your settings More about Enabling remote access to your gateway c...

Страница 78: ...om the Advanced menu Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Specifying wireless security settings on page 64 See Resett...

Страница 79: ...he Host Name and Domain Name 1 Click the Advanced menu to expand its selections 2 Click Host Domain The following appears 3 Enter a host name in the Host Name field exactly as it was given to you by y...

Страница 80: ...from the Advanced menu Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Specifying wireless security settings on page 64 See Res...

Страница 81: ...change the gateway s IP address 1 Enter or change the LAN IP Address in the LAN IP Settings field 2 Enter your Subnet Mask in the Subnet Mask field 3 Click Apply to save your settings To enable or dis...

Страница 82: ...ss IP Address The IP address of the gateway that the computers on your local network use to communicate with the gateway and send traffic to an external network or to another computer on your local ne...

Страница 83: ...lication software to automatically configure a connection to the Internet Related topics See Accessing advanced configuration options on page 60 See Changing the gateway password on page 62 See Specif...

Страница 84: ...rsal Plug and Play UPnP 1 Click the Advanced menu to expand its selections 2 Click UPnP The following appears 3 Unselect the Enable Universal Plug and Plan UPnP checkbox to deselect this option 4 Clic...

Страница 86: ...plains how to diagnose and troubleshoot problems that may occur while using your gateway It explains how to get status information or system details how to run diagnostics and how to troubleshoot conn...

Страница 87: ...tus screen accessible from the Status menu Related topics See Running Diagnostics on page 95 See Problems and solutions on page 96 Step by step To view the network status information of your gateway 1...

Страница 88: ...t Mask Description The Subnet Mask provides additional routing information for traffic within your local network To specify or change the subnet mask of the gateway click Advanced LAN Settings Click i...

Страница 89: ...efault gateway is the IP address of the device on your ISP s network used to route traffic to the Internet The gateway sends all messages that are not addressed to devices on your local network to thi...

Страница 90: ...s devices from scanning for your network but does not prevent them from connecting if they have the correct settings and access privileges To enable Stealth mode click Advanced Wireless Security then...

Страница 91: ...cifies which one of the three types of selectable security levels has been selected To specify a security level click Settings Firewall Click its Help button for more information Default Normal Intrus...

Страница 92: ...management of the gateway has been enabled To enable remote access click Advanced Remotely Manage Click its Help button for more information Default Disabled UPnP Description Indicates whether or not...

Страница 93: ...ace configuration of your gateway using the Details screen accessible from the Network Status screen Related topics See Getting network status information on page 82 Step by step To view the interface...

Страница 95: ...l value Encryption Key Description Indicates the Encryption Key currently in use An Encryption Key is used to implement security and protect your information in a wireless network The Encryption Key u...

Страница 96: ...Encryption Level Description Indicates which Encryption Level is currently in use The Encryption Level indicates the bit size used to generate the key To specify an Encryption Level click Settings Wi...

Страница 97: ...that allows external traffic data to reach your local network This information is provided to you by your ISP Default Provided by ISP Default Gateway IP Address Description Indicates the IP address o...

Страница 98: ...Mask provides additional routing information for traffic within your local network To specify or change the subnet mask of the gateway click Advanced LAN Settings Click its Help button for more infor...

Страница 99: ...your ISP Default Client Host Name Description The Host Name used by your gateway To change the Host Name click Advanced Host Domain Click its Help button for more information Default Blank Domain Nam...

Страница 100: ...cessible from the Status menu Related topics See Getting network status information on page 82 See Problems and solutions on page 96 Step by step To run diagnostics 1 Click the Status menu to expand i...

Страница 101: ...four Ethernet connectors Disconnect each Ethernet cable one at a time until the system returns to blinking green Change the PC you ve identified as a DHCP server to a DHCP client Check your connection...

Страница 102: ...er specify to not use a proxy server when connecting to the Internet refer to your browser s help pages for information The adapter is set to obtain a DNS address automatically for Windows 2000 The ad...

Страница 103: ...all PCs have the Microsoft IPX SPX protocol properly installed with Frame type set to 802 3 on the protocol s Advanced tab Also make sure that Client for Microsoft Networking and File and Print sharin...

Страница 104: ...owing dialogs then click OK 6 Follow the screen prompts to insert your CD and allow your PC to copy the needed files Windows XP 1 Click Start Control Panel Network Connections 2 To add file and print...

Страница 105: ...rnet LED is off be sure the Ethernet cable is the proper type for your modem and that the Ethernet cable is connected to the modem Verify all your connections are securely attached Turn the power off...

Страница 106: ...the settings you ve changed from a wired PC See Getting network status information on page 82 See I can t connect to the gateway on page 96 Consult the solution that applies to your network wired or...

Страница 107: ...nection Save your settings then try again You may not be able to have more than one instance of the AOL software open at the same time for a given account That is if you are currently accessing the In...

Страница 108: ...olution Use the following instructions to make sure the network properties are set correctly for obtaining an IP address Setting or checking your IP address Depending on your operating system follow t...

Страница 109: ...r both are not selected select them and restart the PC after you make the change Windows XP 1 Click Start Control Panel Network Connections and then click Network Connections 2 Right click the name of...

Страница 110: ...ab 3 Click Internet Tools and then click Details 4 Select Internet Connection Sharing to remove the check mark and then click OK 5 Click Apply to save your changes Windows removes the components and p...

Страница 111: ...ection you have shared and then under Network Tasks click Change settings of this connection 3 On the Advanced tab remove the Allow other network users to connect through this computer s Internet conn...

Страница 112: ...4 Make sure the Universal Plug and Play check box is selected and then click OK 5 Click Apply to save your changes Windows installs the components You are prompted to restart your PC 6 Click Yes to re...

Страница 113: ...perform this reset then unplug the power cord from the gateway wait at least 5 seconds then plug the power cord back in Restore the gateway to its original factory defaults Reconfigure the gateway usi...

Страница 114: ...cs to view detailed statistics on the gateway 4 Click Details to view the interface configurations of your gateway Loading default settings You can load default settings if you want to create a new co...

Страница 115: ...rrent settings The gateway will show the initial Gateway screen Clicking Reset from the System Tools screen is useful if you have mounted the unit on the wall or ceiling and cannot physically access t...

Страница 117: ...a connection to a wired network An AP can double the range of wireless client PCs and provide enhanced security ASCII characters Any printable alpha numeric character DHCP Dynamic Host Configuration P...

Страница 118: ...cannot be read by unauthorized persons Encryption provides additional data security in 802 11b wireless networks Ethernet Ethernet is defined by the IEEE 802 3 standard Ethernet networks operate at sp...

Страница 119: ...onnect cables to 8 computers Infrastructure Mode A software setting for 802 11b wireless adapters allowing connectivity to a central device either a gateway or an access point The gateway or access po...

Страница 120: ...l aspects of data communication just like a written language uses rules for spelling sentence structure etc Protocols describe the way data is organized transmitted and received The TCP IP protocol is...

Страница 121: ...rk Your computer uses the subnet mask to decide whether to send data to another computer on the local network or to send the data to the address specified by your default gateway If the subnet part of...

Страница 122: ...iving computer reassembles the packets into a single file IP determines how the packets are routed across the Internet UPnP Universal Plug and Play UPnP is a standard that uses Internet and Web protoc...

Страница 124: ...mpliance Statements This chapter contains the following agency notices Safety compliance statements Emissions compliance statements RF exposure compliance statements Canadian compliance statements Eur...

Страница 125: ...may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to...

Страница 126: ...other antenna or transmitters Canadian compliance statements This Class B digital apparatus complies with Canadian ICES 003 Fran ais Cet appereil num rique de la classe B est conforme la norme NMB 00...

Страница 127: ...following restriction France limited to 2446 5 2483 5 MHz indoor use The product is properly CE marked demonstrating this conformity Dansk Dette produkt er i overensstemmelse med det europ iske direk...

Страница 128: ...regulated upon disposal lead solder on the printed wiring board assemblies Intel encourages its customers to recycle its products and their components e g batteries circuit boards plastic enclosures e...

Страница 129: ...hillips head screw 2 Remove the single phillips head screw located at the bottom of the unit 3 Locate two slots on the right side of the unit 4 By inserting a small flathead screwdriver first into one...

Страница 130: ...ncryption password 22 24 Encryption settings changing or disabling 32 Ethernet hub or switch connecting the gateway to 20 Exposed computer status display 86 F Features 3 Firewall configuring 41 exclud...

Страница 131: ...Status information 82 Stealth mode 66 status display 85 Subnet Mask status display 83 84 Subnet mask status display 93 System Requirements 3 T Transfer rate changing in a wireless network 31 Transmis...

Страница 132: ...Index 127...

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