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10 Common Faults, Diagnosis and Troubleshooting

This chapter introduces the common server faults, as well as corresponding diagnosis and 
troubleshooting suggestions.

10.1 Hardware Problems

1) Power-on failure at startup

Description: After pressing the power button, the LED (power status LED, HDD status LED) 

on server’s front control panel is off. Meanwhile, no KVM (display) output is displayed, and 
server chassis fans do not rotate.

Suggestions:

a.

 Check the power supply situation: If the power module LED is on, it indicates normal 

power supply. If the power module LED is off or red, please check whether the power 
supply is normal, and whether the power cord is connected well.

b.

 If the power supply is normal, insert the power module again, and then power on for 

verification.

c. 

If there is a machine and a power module of the same type, you could change the power 

module to test whether there is a power module fault.

d. 

If the instructions above do not resolve the problem, please contact Inspur customer 

service.

2) No display after power on

Description: After pressing the power button, the power LED on server’s front control panel 

is on, the chassis fans rotate normally, but there’s no output on the display.

Suggestions:

a. 

Firstly check whether the monitor is powered up normally.

b. 

If the monitor is powered up normally, check whether it is connected normally with the 
server’s VGA port.

c. 

Test on another monitor.

d.

 If there is no output on the new monitor, login to the BMC Web interface. Open BMC 

Содержание TS860M5

Страница 1: ...Inspur Server User Manual TS860M5 ...

Страница 2: ...tten consent of Inspur The information in this manual is subject to change without notice Inspur is the registered trademark of Inspur All the other trademarks or registered trademarks mentioned in this manual are the property of their respective holders Edition 1 1 June 28 2019 Description 1 The product specification chapter Chapter 2 is updated ...

Страница 3: ...other peripheral devices arbitrarily If needed please contact Inspur for our support and guidance 2 Before disassembling the server s components please be sure to disconnect all the power cords connected to the server 3 BIOS and BMC setup is a significant factor in correctly configuring your server If there are no special requirements it is suggested to use the Default Values and not alter the par...

Страница 4: ...1 Power up the Server 15 4 2 Power down the Server 15 4 3 Extend the Server from the Rack 15 4 4 Remove the Access Panel 16 4 5 Remove the Compute Node 16 4 6 Remove the IO Module 17 4 7 Install the Access Panel 18 5 Setup 19 5 1 Optimum Environment 19 5 2 Rack Warnings 21 5 3 Identifying the Contents of the Server Shipping Carton 22 5 4 Installing Hardware Options 22 5 5 Installing the Server int...

Страница 5: ...7 2 Power Cord 33 8 BIOS Setup 35 8 1 Login to BIOS Interface 35 8 2 BIOS Parameter Description 37 8 3 Firmware Update 74 9 BMC Settings 77 9 1 Introduction 77 9 2 Functional Modules 78 9 3 Web Interface Introduction 79 9 4 Storage 85 9 5 Remote Control 85 9 6 Power and Fan 86 9 7 BMC Settings 88 9 8 Logs 92 9 9 Fault Diagnosis 94 9 10 Administration 95 9 11 Service Protocol 99 9 12 Users 100 9 13...

Страница 6: ... 2 Federal Communications Commission Notice 123 12 3 Cables 124 12 4 European Union Regulatory Notice 124 12 5 Disposal of Waste Equipment by Users in the European 124 12 6 Korean Notice 125 12 7 Chinese Notice 125 12 8 Battery Replacement Notice 125 13 Electrostatic Discharge 127 13 1 Preventing Electrostatic Discharge 127 13 2 Grounding Methods to Prevent Electrostatic Discharge 127 14 Warranty ...

Страница 7: ...properly grounded plugs Observe extension cable ratings Ensure that the total rating of all equipment plugged into the extension cable does not exceed 80 percent of the ratings limit for the extension cable 4 Please be sure to use the power supply components that come with the server such as power lines power socket if provided with the server etc For your safety please do not replace power cables...

Страница 8: ... into the rack Failure to install the corresponding stabilizers before installing equipment into the rack may cause the cabinet to tip over possibly resulting to severe injury After installing the equipment and other components into the rack only one component can be pulled out from the rack through its sliding part at one time Pulling out several components at the same time may cause the rack to ...

Страница 9: ...Before removing the host cover and or touching the internal components please allow for the equipment to cool first To avoid damaging the mainboard please power off the system and wait for five seconds and then remove the components from the mainboard and or disconnect the peripheral device from the system Please remember that only service technicians trained by Inspur are authorized to remove the...

Страница 10: ...ernal components 3 During the dismounting process avoid making large movement ranges to prevent damage to the components or scratching arms 4 Handle components and plug in cards with care Please do not touch the components or connection points on the plug in cards When handling the plug in cards or components firmly grab the edges of the plug in cards and components and or their metal fixed suppor...

Страница 11: ...0 physical specifications Multi dimension fault diagnosis The system is equipped with an OLED display which can be used to view server asset information view and set IP addresses monitor the total power consumption and ambient temperature and display fault codes The processor and memory offline light path diagnostics technology can quickly locate the core fault components off line The embedded osc...

Страница 12: ...rnal 4 USB 3 0 ports two for each compute node VGA Front 1 VGA port Rear 1 VGA port Mngt Port Single partition 1 independent IPMI port Dual partition 2 independent IPMI ports Serial Port Front 1 RJ45 port Display Controller Type Integrated in the chip Aspeed2500 SAS SAS3 0 Backplane Supports hot plug SAS SATA SSD NVME disks NIC NIC Controller Intel Ethernet Connection X722 Management Management Ch...

Страница 13: ... the host Physical External Dimensions of Packing box 722 width 368 height 1168 depth unit mm Size of Host Machine 448 width 175 5 height 800 depth unit mm Product Weight Full configuration Maximum CPUs Memories Hard Drives PSUs and GPUs Net weight 75kg Gross weight 80kg Gross weight includes Host Packing Box Rails Accessory Box Environmental Operating Temperature 0 40 Storage Transportation Tempe...

Страница 14: ...Description 1 VGA 2 USB3 0 x2 3 RJ45 connector 4 HDD module 1 supports NVME 5 Upper partition control buttons only available in dual partition mode 6 Power button 7 UID LED button 8 Reset button 9 System status LED 10 KVM switch button 11 LED module 12 HDD module2 HDD LEDs ...

Страница 15: ...rm LED Steady red An HDD failure occurs Steady blue HDD positioning Flashing blue RAID rebuilding 3 2 Rear Panel Components Rear View Single Partition Dual Compute Nodes Half height IO Module Rear View Single Partition Dual Compute Nodes Full height IO Module Item Description 1 PSU0 2 PSU2 3 PSU3 4 PSU1 5 Compute node1 slave node 6 Compute node0 master node ...

Страница 16: ...n module 11 OCP0 supports PHY 12 OCP1 13 USB3 0 14 VGA 15 PCIE0_CPU4 PCIE2_CPU4 16 PCIE3_CPU5 PCIE5_CPU5 17 PCIE6_CPU1 PCIE11_CPU1 18 PCIE0_CPU4 PCIE1_CPU4 19 PCIE2_CPU5 PCIE3_CPU5 20 PCIE4_CPU1 PCIE7_CPU1 Rear View Single Partition Single Compute Node Rear View Dual Partitions ...

Страница 17: ... 3 Motherboard Components CPU Board Item Description 1 DIMMs_CPU1 2 CPU1 3 DIMMs_CPU0 4 CPU0 5 DIMMs_CPU2 6 CPU2 7 OCPA connector 8 OCPC connector 9 OCPB connector 10 DIMMs_CPU3 11 CPU3 12 PCH connector 13 M 2 riser card connector ...

Страница 18: ... PCIE11_CPU1 4 Intrusion switch connector 5 HDD_BP1 management port lower HDD BP 6 HDD_BP0 management port upper HDD BP 7 KVM_UI connector 8 HDD_BP1 power connector lower HDD BP 9 HDD_BP0 power connector upper HDD BP 10 Raid card slot0_CPU0 11 Raid card slot1_CPU4 12 OLED connector 13 CTL_UI connector ...

Страница 19: ...r connector0 6 PCIE_Riser0 GPU power connector1 7 PCIE_Riser0_CPU4 CPU5 8 PCIE_Riser1_CPU1 9 PCIE_Riser1 GPU power connector1 10 PCIE_Riser1 GPU power connector0 11 HDD_BP0 power connector upper HDD BP 12 Intrusion switch connector 13 HDD_BP1 management port lower HDD BP 14 HDD_BP0 management port upper HDD BP 15 KVM_UI connector 16 HDD_BP1 power connector lower HDD BP ...

Страница 20: ...rcuit Pin4 6 clear CMOS Note The jumper pins are located on the PCH board It is required to shut down the system as well as disconnect the power supply during CMOS clearing Hold for 5 seconds after short circuiting Pin4 6 and then short circuit Pin2 and Pin4 the default status of CLR_CMOS jumper with a jumper cap to restore to its original status ...

Страница 21: ... the server 1 Back up the server data 2 Shut down the operating system 3 Disconnect the power cords The system is now without power 4 3 Extend the Server from the Rack 1 Use a screwdriver to loosen the screws within the two ears of the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before ext...

Страница 22: ...o remove the component 1 Power down the server if performing a non hot plug installation or maintenance procedure 2 Extend the server from the rack 3 Use the screwdriver to loosen the security screw on the hood latch 4 Lift up on the hood latch handle and then remove the access panel 4 5 Remove the Compute Node WARNING To reduce the risk of personal injury from hot surfaces allow the drives and th...

Страница 23: ...ce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server 2 Extend the server from the rack 3 Remove the five fixing screws 4 Open the handles and pull the IO module outwards to disengage it from the chassis ...

Страница 24: ...following figure 4 7 Install the Access Panel 1 Open the hood latch and place the access panel onto the server 2 Press the hood latch down until the access panel slides to the closed position 3 Use the screwdriver to tighten the security screw on the hood latch ...

Страница 25: ... cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with...

Страница 26: ...t comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product...

Страница 27: ...t install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents asso...

Страница 28: ... of the Server Shipping Carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Rack mounting hardware In addition to the supplied items you may n...

Страница 29: ...ty feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 5 6 Ins...

Страница 30: ...processor and system board only authorized personnel should attempt to replace or install the processor in this server To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part num...

Страница 31: ...ptions Installation Step 2 Align the heatsink position marked by 1 with the Clip s triangle mark vertically align the mounting holes on the heatsink with those on the Clip and assemble the heatsink and Clip together ...

Страница 32: ... heatsink it is required to fasten screws according to the sequence accordingly 6 3 Memory Option DIMM population guidelines a Equal distribution The DIMMs are evenly distributed to each CPU When there is a remainder the remaining are assigned to CPU0 7 in turn b Installation position For each CPU the DIMM population follows the screen printed sequence C0D0 C3D0 C1D0 C4D0 C2D0 C5D0 C0D1 C3D1 C1D1 ...

Страница 33: ... plug HDD Option CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard disk drive from the hot plug HDD LED 2 Back up all server data on the hard disk drive 3 Remove the hard disk drive Step 1 Pr...

Страница 34: ...o the server 6 5 Hot plug PCIE Card Option CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Extend the server from the rack 2 Remove the access panel 3 Remove the hot plug PCIE card ...

Страница 35: ...tep 1 Press the corresponding PCIE button the LED green flashes and then goes out Step 2 Open the PCIE fixing plate as shown in the figure Step 3 Remove the PCIE card Step 4 Replace it with a new PCIE card and install back to the server ...

Страница 36: ... hot plug components minimize the amount of time the access panel is open 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Remove the PCIE Riser cage Full height IO module If it is a half height IO module skip to next step 5 Pull out the expansion card and replace it with a new expansion card 6 7 Redundant Hot plug Power Supply Option CAUTION To prevent imprope...

Страница 37: ...it 2 Install the power supply into the power supply bay 3 Connect the power cord to the power supply 4 Route the power cord through the power cord anchor or cable management arm 5 Reposition the cable management arm into the operating position 6 Connect the power cord to the power source 7 Verify that the corresponding power supply LED is green ...

Страница 38: ...ackplane and the mezzanine board 2 Blue SAS cable connects the HDD backplane and the SAS RAID card 3 Green I2C cable connects the HDD backplane and the IO board 4 Purple VGA and UI OLED signal lines connect the control boards within the left and right ears and the IO board ...

Страница 39: ...ect the lower HDD backplane and the motherboard 2 Blue Connect the upper HDD backplane and the motherboard 3 Green Connect the GPU on the Riser0 module and the motherboard 4 Purple Connect the GPU on the Riser1 module and the motherboard ...

Страница 40: ...34 CAUTION Please route the cables according to the purchased machine configuration ...

Страница 41: ...perly may cause conflicts among hardware resources or degrade the system running performance Hence understanding the BIOS setup is significant to the configuration of your server It is suggested to use the default value and not to alter the parameters arbitrarily Notes 1 We recommend that you record the original BIOS settings before you modify them so it can safely revert to its previous state if ...

Страница 42: ...Page interface DEL Enter BIOS Setup interface F11 Enter the boot management interface select the boot device F12 Boot the PXE BIOS Setup Interface Control Key Instruction Table Key Function Esc Exit or return from submenu to main menu or Select a menu or Move the cursor up or down F1 Help F5 F6 Change the value F9 Restore to the default configuration F10 Save and exit Enter Execute commands or sel...

Страница 43: ...rs Function Description Product Name Display the current product name BIOS Version Display BIOS version CPU Type Display CPU type CPU Frequency Display CPU nominal frequency Memory Size Display the current system memory size Continue Continue to boot option Boot Manger Boot device management option menu Device Management Device management option menu including configuration option menus of PCH SAT...

Страница 44: ...e and the Main interface is shown in the following figure Main Interface Instruction Table Interface Parameters Function Description Product Name Display current product name Serial Number Display product serial number Customer ID Display the customer ID BIOS Version Display the BIOS version Build Date Display the build date for current BIOS Version Build Time Display the build time for current BI...

Страница 45: ...time allow changes take effect immediately 8 2 3 Advanced Menu Advanced interface includes the BIOS system parameters and related function settings as shown in the follow figure and table Advanced Interface Instruction Table Interface Parameters Function Description Peripheral Configuration Peripheral devices configuration submenu Video Configuration Video configuration submenu SIO AST2500 SIO con...

Страница 46: ...l Configuration Interface Instruction Table Interface Parameters Function Description Default Value PCIe SR IOV PCIe device SR IOV setting Enabled PCIe ARI ARI capability setting Disabled ARI Forward ARI forward setting Disabled 8 2 3 2 Video Configuration Video Configuration interface is used to set the system display mode as shown in the following figure and table ...

Страница 47: ...struction Table Interface Parameters Function Description Default Value Display Mode Set display mode configure type Plug In First 8 2 3 3 SIO AST2500 SIO AST2500 interface is used for serial port settings as shown in the following figure and table ...

Страница 48: ...uction Table Interface Parameters Function Description Processor Configuration Processor configuration submenu Common RefCode Configuration RC configuration submenu UPI Configuration UPI configuration submenu Memory Configuration Memory configuration submenu IIO Configuration IIO configuration submenu Advanced Power Management Configuration Advanced power management configuration submenu 8 2 3 4 1...

Страница 49: ...Intel R TXT Intel trustable execution technology setting Disabled VMX Intel hardware assisted virtualization technology settings Enabled Hardware Prefetcher Hardware prefetch setting Enabled Adjacent Cache Prefetch Adjacent high speed cache prefetch setting Enabled DCU Streamer Perfetcher DCU streamer prefetch setting Enabled DCU IP Prefetcher DCU IP prefetch setting Enabled LLC Prefetch LLC prefe...

Страница 50: ...socket to output serial message MRC serial message display setting Socket0 MMIO High Granularity Size MMIO high resources granularity size setting 256G Numa Numa switching setting Enabled 8 2 3 4 3 UPI Configuration UPI Configuration interface is used for UPI related settings as shown in the following figure and table ...

Страница 51: ...rameters Function Description UPI General Configuration UPI general configuration submenu UPI Per Socket Configuration UPI per socket configuration submenu UPI General Configuration It will display UPI general configuration menu by entering UPI General Configuration submenu ...

Страница 52: ...uto SNC SNC setting Disabled Legacy VGA Socket Legacy VGA socket range setting Socket0 Legacy VGA Stack Legacy VGA stack range setting 0 UPI Per Socket Configuration Bus resources allocation ration can be configured by entering UPI Per Socket Configuration submenu UPI Per Socket Configuration Interface Instruction Table Interface Parameters Function Description Default Value Bus Resources Allocati...

Страница 53: ...ed RMT Pattern Length Set the pattern length for the rank margin tool when it s enabled 32767 RMT Pattern Length CMD CTL VREF Set the pattern length for the rank margin tool CMD CTL VREF step when it s enabled 32767 Data Scrambling for DDR4 Data scrambling setting Auto Memory Topology Memory topology submenu Memory RAS Configuration Memory RAS setting submenu Memory Topology It will display the me...

Страница 54: ...48 Memory RAS Configuration It will display the memory RAS configuration by entering the Memory RAS Configuration submenu Memory RAS Configuration Interface Instruction Table ...

Страница 55: ...setting 5000 ADDDC Sparing ADDDC sparing setting Disabled Patrol Scrub Patrol scrub setting Enabled 8 2 3 4 5 IIO Configuration IIO Configuration interface is used for PCIe slot settings as shown in the following figure and table IIO Configuration Interface Instruction Table Interface Parameters Function Description Default Value Socket Configuration Socket IIO Configuration setting submenu Intel ...

Страница 56: ...ed Power Management Configuration Interface Instruction Table Interface Parameters Function Description CPU P State Control CPU P state control configuration submenu Package C State Control Package C state setting submenu CPU Advanced PM Tuning CPU advanced PM turning setting submenu CPU P State Control It will display the CPU P state configuration menu by entering CPU P State Control submenu ...

Страница 57: ...tion Description Default Value Uncore Fre Limit Uncore frequency limit setting 24 SpeedStep Pstates CPU P state setting Enabled Turbo Mode Turbo mode setting Enabled Package C State Control It will display the package C state configuration menu by entering Package C State Control submenu ...

Страница 58: ...le Interface Parameters Function Description Default Value Package C State Package C state setting C0 C1 State CPU Advanced PM Tuning Select CPU Advanced PM Tuning menu select Energy Perf BIAS and enter power performance setting interface as shown below ...

Страница 59: ...Tuning Power performance tuning setting OS Controls EPB ENERGY_PERF_BIAS_CFG mode Performance setting Balanced Performance 8 2 3 5 ME Configuration ME Configuration interface displays the information related with ME configuration The general information of ME configuration will be displayed by entering Server ME Configuration submenu ...

Страница 60: ...FW version Backup Firmware Version Backup ME FW version Recovery Firmware Version Recovery ME FW version ME Firmware Features ME FW features ME Firmware Status 1 ME FW status1 ME Firmware Status 2 ME FW status 2 Current State ME current state Error Code ME error code 8 2 3 6 PCH Configuration PCH Configuration interface is used to set the PCH related devices including SATA sSATA USB options etc as...

Страница 61: ...enu PCH Express Configuration PCH Express devices display and setting submenu PCH SATA Configuration PCH SATA configuration submenu PCH sSATA Configuration PCH sSATA configuration submenu USB Configuration PCH USB configuration submenu 8 2 3 6 1 PCH Devices PCH Devices interface is used to set the IO controller as shown in the following figure and table ...

Страница 62: ...rs Function Description Default Value PCH state after G3 Select S0 S5 for ACPI state after a G3 S5 8 2 3 6 2 PCI Express Configuration PCH Express Configuration interface is used to set the options related with PCH PCIe as shown in the following figure and table ...

Страница 63: ...PCI E ASPM Support Global Setting ASPM support for all downstream devices L1 Only PCIE Ports X Bifurcation Bifurcation of PCIe port X 8 2 3 6 3 PCH SATA Configuration PCH sSATA Configuration PCH SATA Configuration PCH sSATA Configuration interface is used to set the onboard PCH SATA sSATA options as shown in the following figures ...

Страница 64: ...FI take sSATA setting as an example When the Boot Type is Legacy take SATA setting as an example 1 Set the Configure SATA sSATA as option to RAID press F10 to save the setting and the system reboots Notes When the SATA sSATA Mode option is set to RAID you can choose whether to enable the Load EFI Driver for RAID option When the Boot Type is UEFI mode the setting is Enabled However when the Boot Ty...

Страница 65: ... enter the SATA sSATA RAID configuration interface for RAID configuration 2 Take SATA RAID configuration in Legacy Mode as an example to introduce the SATA RAID configuration During system startup the screen will prompt Press CTRL I to enter Configuration Utility Press Ctrl and I simultaneously to enter the SATA RAID configuration as shown in the following figure 2 1 After entering SATA RAID confi...

Страница 66: ...Volume menu After entering SATA RAID configuration interface you could use up and down arrow keys to select this menu and then press Enter to enter the Create RAID Volume menu or directly input the number before the menu to enter the Create RAID Volume menu For other menu operations that are similar it will not be repeated here A Create RAID Volume instance is shown in the following figure After c...

Страница 67: ...er select X and then press Enter to return to Create RAID Volume interface Strip Size Please select the strip size only RAID0 and RAID5 volumes could enable this option Capacity Set the volume capacity 2 3 Delete RAID Volume menu After entering Delete RAID Volume menu press DEL to delete the selected RAID volume and the system will prompt ALL DATA IN THE VOLUME WILL BE LOST Are you sure you want t...

Страница 68: ...ant to mask selected disks as Spare Y N enter Y or N according to the prompt It is to be noted that all data on this disk will be lost as the spare disk 3 Take sSATA RAID configuration in Legacy Mode as an example to introduce the sSATA RAID configuration 3 1 When the logo appears during system startup press ESC to enter the Front Page interface enter the Device Management configuration interface ...

Страница 69: ...63 BIOS Setup 3 2 After entering sSATA RAID configuration interface it will display the Create RAID Volume option the existed RAID volumes if present information and non RAID physical disks information ...

Страница 70: ...wed to be made on 2 or above HDDs RAID1 This RAID volume is allowed to be made on 2 HDDs RAID10 This RAID volume is allowed to be made on 4 HDDs which is only available when HDD quantity is 4 or above RAID5 Parity This RAID volume is allowed to be made on 3 or above HDDs Select Disks Select HDDs to make RAID volume press Enter select X and then press Enter to return to Create RAID Volume interface...

Страница 71: ...D volume and press Enter to view the RAID volume information If you want to delete the RAID volume select Delete and press Enter to confirm it 8 2 3 6 4 USB Configuration USB Configuration interface is used to set USB related options as shown in the following ...

Страница 72: ...0 FrontDown setting Enabled USB Port 2 0 for SYS_TF USB Port 2 0 for SYS_TF setting Enabled USB Port 2 0 for BMC USB Port 2 0 for BMC setting Enabled USB0 3 0 RearLeftUp USB0 3 0 RearLeftUp setting Enabled USB1 3 0 RearLeftDown USB1 3 0 RearLeftDown setting Enabled USB2 3 0 RearRightUp USB2 3 0 RearRightUp setting Enabled USB3 3 0 RearRightDown USB3 3 0 RearRightDown setting Enabled USB4 3 0 Inter...

Страница 73: ...ion Table Interface Parameters Function Description Default Value H2OUVE Support Enable disable H2OUVE support Enabled 8 2 3 6 6 IPMI Configuration IPMI Configuration interface is used to set IPMI related options as shown in the following figure and table ...

Страница 74: ...port IPMI boot optional function setting Disabled BMC Configuration BMC Configuration setting submenu Select BMC Configuration to enter the BMC configuration interface as shown in the following figure BMC Configuration Menu Interface Instruction Table Interface Parameters Function Description Default Value Watchdog Timer Support Enable or disable BMC watchdog timer at start of POST Disabled Not di...

Страница 75: ...Ipv4 gateway address of share link port setting a BMC dynamic IP setting method 1 Select Dedicated or Share BMC port 2 Modify the IP address acquisition mode of this port to DHCP through IPV4 source 3 Select Exit Save Change Without Exit option to save it takes effect immediately b BMC static IP setting method 1 Select Dedicated or Share BMC port 2 Modify the IP address acquisition mode of this po...

Страница 76: ...d Set a supervisor password The password length should be 10 20 characters and it must include uppercase letters lowercase letters numbers and special characters at the same time Set User Password Set a user password The password length should be 8 characters and it must include uppercase letters lowercase letters numbers and special characters at the same time 8 2 5 Power Power interface is used ...

Страница 77: ...S5 Auto wake on S5 setting When set to Enabled you can set to wake up the machine from S5 state automatically at a certain time Disabled 8 2 6 Boot Boot interface is used to set system boot options including boot type boot priority etc The BIOS boot type defaults to UEFI mode as shown in the following figure and table ...

Страница 78: ...k stack support setting Enabled PXE Boot capability PXE boot setting UEFI IPv4 EFI EFI boot option setting submenu the boot priority can be adjusted and set When Boot Type is set to Legacy Boot Type save the setting and reboot the system Enter the Boot interface again you can enter the Legacy Boot Configuration interface as shown in the following figure ...

Страница 79: ...Boot Type Select boot type Legacy Boot Type PXE Boot capability PXE boot setting Enabled Legacy Legacy boot option setting submenu the boot priority can be adjusted and set 8 2 7 Exit Exit interface is used to set the options related with save and exit after changing BIOS parameters as shown in the following figure and table ...

Страница 80: ...tup Save Custom Defaults To save as custom default setting of the system setup Discard Changes To abandon changes 8 3 Firmware Update For BIOS update you could select to update in UEFI Shell or OS 8 3 1 Update BIOS in UEFI Shell 1 When Inspur Logo appears during system startup there is a prompt Press ESC to Front Page or DEL to Setup or F11 to Boot Menu or F12 to PXE Boot on the bottom of the scre...

Страница 81: ...ual electricity on the motherboard and then power it on 8 3 2 Update BIOS in Linux There re 32bit and 64bit Linux OS H2OFFT tools Here take Linux 64bit OS as an example using H2OFFTx64 sh tool Enter the directory containing H2OFFTx64 sh tool meanwhile put the bin file of corresponding BIOS into this folder Execute the command H2OFFTx64 sh ALL SSB to flash BIOS ME and execute H2OFFTx64 sh ALL BIOS ...

Страница 82: ...Notes 1 For Linux system it needs to run the H2OFFT tool as root 2 After updating ME BIOS please power off the machine confirm that there is no residual electricity on the motherboard and then power it on ...

Страница 83: ...rresponding solutions according to the information State monitoring Monitors the running states of all monitoring units in real time Device information management Provides device version model and asset information Heat dissipation control It could adjust fan speed dynamically according to the ambient temperature and workload Supports IPMITool management Supports the command operation sent by IPMI...

Страница 84: ... management of the server system according to the IPMI2 0 standard The functions of the IPMI module include System real time monitoring Provides the alarm report and alarm indication in the event of fault detection System remote control Meets the management requirements such as remote power on off and business system reset via command lines and Web 9 2 3 Command Line Function Introduction The comm...

Страница 85: ...ing System and the Firefox browser as an example Note When carrying out interface operation via Web a maximum of 20 users can be logged in at the same time Step 1 Ensure the management network ports on the client and server are connected to the internet Step 2 Open the browser and enter http ipaddress in the address bar ipaddress is the actual IP address of the management port The default login mo...

Страница 86: ... interface helps users accomplish server management The Web interface also has a help function so users can click the help button in the case that they may need it The Web interface is divided into several parts as shown in the following figure ...

Страница 87: ...tons on top right of the interface Click on the Overview button to return to the overview page Click on the Refresh button to refresh the page Click on the UID button to turn on off the UID LED Click on the Power button to turn on off the server Click on the Language button to change the language which supports ...

Страница 88: ... you can select different functional interfaces The following functions are included Information Storage Remote control Power and fan BMC settings Logs Fault diagnosis Administration For detailed introduction on all functions please refer to the following chapters Specific operation interface is on the right of the interface 9 3 3 Overview Click on Overview to open the General Information interfac...

Страница 89: ...ing figures below System information Displays system configuration information including CPU memory PCIE device NIC HDD power supply unit fan temperature and voltage information BIOS setup options Displays the key BIOS setup options information FRU information Displays the basic chassis board product information History record Displays the history information of inlet air temperature and total pow...

Страница 90: ...84 ...

Страница 91: ...pen the remote control interface which contains the interfaces of console redirection KVM server location remote session virtual media and mouse mode as shown in the following figures Console redirection KVM The KVM console window will pop up supporting Java KVM and HTML5 KVM Server location To turn on off the system ID LED Configure remote session To set the KVM session encryption media encryptio...

Страница 92: ... Fan on the navigation tree to open the power supply and fan interface It contains the interfaces of power supply monitor power supply configure fan speed control server power control and power peak settings as shown in the following figures Power supply monitor Contains PSU present state alert temperature input power ...

Страница 93: ...wer control Contains the server s power on off and reset as well as the power policy on AC power loss Power peak settings To enable or disable the power peak and set the maximum random time Fan speed control Contains fan status current speed and speed control function Note Fan speed control contains the following speed levels Low About 20 duty ratio Medium About 50 duty ratio High About 75 duty ra...

Страница 94: ...88 9 7 BMC Settings Select BMC Settings on the navigation tree to open the BMC Settings interface It contains ...

Страница 95: ...the BMC s Web service KVM service ssh service telnet service etc NTP settings To set the BMC time which has two methods Synchronize from NTP server Sets time manually SMTP settings To set the SMTP server information related to alert Alert settings To set the alert event filtering and alert targets of BMC management module Access control To set IP address fields accessible to BMC BMC share NIC swit...

Страница 96: ...90 ...

Страница 97: ...BMC Settings 91 ...

Страница 98: ...t log Displays various event logs generated by the server BMC system audit log Displays system logs and audit logs of BMC Black box log Used to import fault logs Event log setting To set the BMC log storage policy Linear strategy To clear all logs after log storage is full and record again Circular strategy To record circularly after log record is full System and audit log settings To set the log ...

Страница 99: ...BMC Settings 93 ...

Страница 100: ...own in the following figures BMC self inspection result To view the BMC self inspection result BMC recovery Contains two functions of BMC warm reset and KVM service restart Capture screen Used to record the information on the last screen at system crash Note Support BSOD Blue Screen Of Death screen capturing server OS should be Windows 2008R2 and Windows 2012 Host POST code Displays POST code duri...

Страница 101: ...irmware update and restore factory defaults as shown in the following figures User administration To add delete or modify users via BMC Web interface Security To configure LDAP and AD servers via BMC Web interface Dual image configuration To configure the boot options in dual image mode via BMC Web interface Dual firmware update To update BMC FW via BMC Web interface BIOS firmware update To update...

Страница 102: ...96 Restore factory defaults To restore BMC s configuration to factory state ...

Страница 103: ...BMC Settings 97 ...

Страница 104: ...98 ...

Страница 105: ...ximum number of allowed sessions for the services Service Usage Default State Non Security Port Security Port Default Port Timeout s Max Session RMCP IPMI Enable 623 N A N A 1800 20 Http Https WEBGUI Enable 80 Http 443 Https 443 Https 1800 20 KVM Console Redirection Enable 7578 7582 7578 1800 4 cd media Virtual Media Enable 5120 5124 5120 N A 4 fd media Virtual Media Enable 5122 5126 5122 N A 4 hd...

Страница 106: ...ser IDs are supported These 16 users can be assigned to any channel All of them can login simultaneously The available user privilege levels are Administrator Operator User OEM Proprietary and No Access Users User Name Password Status Default Privilege User 1 admin admin Enabled Administrator User 2 16 undefined undefined Disabled Administrator User Privilege for IPMI please refer to IPMI 2 0 Spec...

Страница 107: ...ock Time the range of the time is 5 60 minutes Default disable we strongly suggest you enable this function for security Password History Records the range is 0 5 Default disable If enable you could not set password same to Password History Records last N password 9 12 2 System User System user is user in BMC Linux OS user can use this user to access smash cli by ssh telnet User name sysadmin Fixe...

Страница 108: ...e mode and choose to cancel the firmware update operation the BMC must reboot which means that you must close the browser and login to the BMC again before any other action can be performed It defaults to use the higher version of the two images which you can modify through the interface Firmware update steps Go to flash page Select image file click Upload button to upload file BMC will go to flas...

Страница 109: ... operations have GET PUT POST PATCH and DELETE and the data sent and returned both are in json format The username and password below refer to those of BMC users with administrator privileges 9 14 1 GET Basic Format The client can get the data under the specified URL via HTTP GET The basic format of access is as follows curl k u username password https BMC_IP 8080 redfish v1 Chassis 1 9 14 2 POST ...

Страница 110: ...s Steps 1 Get the resources provided by Redfish It needs no authorization to access the root directory of Redfish Through the access users can know the resource accessible URLs that Redfish can provide Request curl k u username password Response Redfish Copyright Copyright 2014 2016 Distributed Management Task Force Inc DMTF For the full DMTF copyright policy see http www dmtf org about policies c...

Страница 111: ... 1 1 0 SessionService odata id redfish v1 SessionService Systems odata id redfish v1 Systems Tasks odata id redfish v1 TaskService UUID 92384634 2938 2342 8820 489239905423 2 The URL of the device type to be accessed can be obtained based on the acquired resource above e g The URL to get the Chassis type is redfish v1 Chassis Request curl k u username password https BMC_IP 8080 redfish v1 Chassis ...

Страница 112: ...h v1 Chassis 1 Members odata count 1 Name Chassis Collection 3 Obtain the URL of the resource that is ultimately needed through step by step access e g The URL to get the Chassis detailed information is redfish v1 Chassis Chassis1 Request curl k u username password https BMC_IP 8080 redfish v1 Chassis Chassis1 Response odata type Chassis v1_2_0 Chassis Id 1 Name Computer System Chassis ChassisType...

Страница 113: ...ata context redfish v1 metadata Chassis Chassis odata id redfish v1 Chassis 1 Redfish Copyright Copyright 2014 2016 Distributed Management Task Force Inc DMTF For the full DMTF copyright policy see http www dmtf org about policies copyright Note The response values vary with server models please refer to the return values of the actual model you purchased 9 15 Command Line Function Introduction Th...

Страница 114: ...uction Introduces command line functions 9 15 1 Command Line Login Login to BMC Command line through ssh After logging in enter the command line interface Enter help to view online help 9 15 2 Command Line Function Introduction 9 15 2 1 Get and Set Network Information Via ipconfig command get and set BMC s network information ...

Страница 115: ...BMC Settings 109 9 15 2 2 Get Sensor Information Via sensor command get the information list of all sensors 9 15 2 3 Get and Set FRU Information Via FRU command get the FRU configuration information ...

Страница 116: ...chassis command get and control the system power status 9 15 2 5 Get User List and Add Delete User Via user command get the user list add or delete users 9 15 2 6 Get BMC Version and Reset BMC Via mc command get BMC version information and reset BMC ...

Страница 117: ... fan mode and get the fan speed 9 15 2 8 Get and Set Power Module Information Via psu command get the power module information and set power module as the main output Get the power module information 9 15 2 9 Change Root Password Via password command change the root user s password ...

Страница 118: ...ommand trigger the fault logs collection function When the server fails it can quickly collect the fault logs information stored in BMC The collected fault logs can be downloaded through the browser or wget 9 15 2 12 Serial Over LAN Via sol command perform the serial port redirection operation to view the POST information of the serial ports during system startup ...

Страница 119: ...anada U S Eastern Standard Time GMT 05 00 Indiana East S A Pacific Standard Time GMT 05 00 Bogota Lima Quito Atlantic Standard Time GMT 04 00 Atlantic Time Canada S A Western Standard Time GMT 04 00 Caracas La Paz Pacific S A Standard Time GMT 04 00 Santiago Newfoundland and Labrador Standard Time GMT 03 30 Newfoundland and Labrador E South America Standard Time GMT 03 00 Brasilia S A Eastern Stan...

Страница 120: ...GMT 04 00 Baku Tbilisi Yerevan Transitional Islamic State of Afghanistan Standard Time GMT 04 30 Kabul Ekaterinburg Standard Time GMT 05 00 Ekaterinburg West Asia Standard Time GMT 05 00 Islamabad Karachi Tashkent India Standard Time GMT 05 30 Chennai Kolkata Mumbai New Delhi Nepal Standard Time GMT 05 45 Kathmandu Central Asia Standard Time GMT 06 00 Astana Dhaka Sri Lanka Standard Time GMT 06 00...

Страница 121: ...ourne Sydney E Australia Standard Time GMT 10 00 Brisbane Tasmania Standard Time GMT 10 00 Hobart Vladivostok Standard Time GMT 10 00 Vladivostok West Pacific Standard Time GMT 10 00 Guam Port Moresby Central Pacific Standard Time GMT 11 00 Magadan Solomon Islands New Caledonia Fiji Islands Standard Time GMT 12 00 Fiji Islands Kamchatka Marshall Islands New Zealand Standard Time GMT 12 00 Auckland...

Страница 122: ...power cord is connected well b If the power supply is normal insert the power module again and then power on for verification c If there is a machine and a power module of the same type you could change the power module to test whether there is a power module fault d If the instructions above do not resolve the problem please contact Inspur customer service 2 No display after power on Description ...

Страница 123: ...orted c If the power failure LED is abnormal check whether the power module LED is normal if the power module LED is normal you can login to the BMC Web interface to view the BMC logs to check whether there are errors reported d If other LEDs are abnormal you can login to the BMC Web interface to view the BMC logs to check whether there are errors reported e If above operations could not resolve t...

Страница 124: ...e RAID will cause RAID degradation or failure When installing a new HDD different RAID cards have different policies you may need to login to the RAID card management interface for recovery Remove the HDD until the HDD motor stops completely to prevent damage to the motor For the operations on the RAID card management interface please refer to Inspur technical website www 4008600011 com 6 Chassis ...

Страница 125: ...omer service 8 Keyboard and mouse are not available Description Neither keyboard nor mouse could be operated normally Suggestions a Make sure the keyboard or mouse has been connected correctly and firmly b Replace other parts to test whether it is a mouse or keyboard fault c Power cycle the server and retest d Reboot and enter BIOS or RAID configuration interface to test keyboard or mouse performa...

Страница 126: ...isit Inspur website http www inspur com to download the correct RAID driver For some RAID drivers it needs to load several times b If it fails to create 2T partitions check BIOS Advance CSM Configuration Boot option filter enable the UEFI option and select UEFI mode to boot the system It needs to enter the CMD command line to change the HDD format to GPT and then partitions larger than 2T can be c...

Страница 127: ...esolve the problem please contact Inspur customer service 3 Abnormal network Description The network is disconnected or the rate is lower than the actual rate of the network port Suggestions a Check whether the network cable is connected well and whether the network LED flashes normally re insert the network cable to test again b If the problem still exists use a computer to connect with the serve...

Страница 128: ... pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server 2 Extend the server from the rack 3...

Страница 129: ...lated peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label in...

Страница 130: ...C adapter provided by INSPUR Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by INSPUR for this product or product family and available in English only within the product documentation The compliance is indicated by one of the following conformity markings placed on the product...

Страница 131: ...tice Class A Equipment Class B Equipment 12 7 Chinese Notice Class A Equipment 12 8 Battery Replacement Notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the b...

Страница 132: ... accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to Inspur an authorized Inspur Partner or their agents ...

Страница 133: ...tatic sensitive component or assembly 13 2 Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resi...

Страница 134: ...4x7 remote service through Hotline E mail and Website Through Hotline and E mail Services Inspur engineer helps customers determine the cause of the malfunction and provide solution Website service provides a number of resources to help customers resolve problems and learn about our products such as product manuals drivers and Firmware Below is how to obtain our remote service Type Description Res...

Страница 135: ...e serial number of which falls off is damaged or obscure for the following reasons Accident misuse abuse defiling improper maintenance or calibration or other external causes Operating beyond the parameters as stipulated in the user documentation Use of the software interface parts or supplies not provided by Inspur Improper preparation place or maintenance Virus infection Loss or damage in transi...

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