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1)
Make sure the keyboard and mouse have been connected properly and firmly.
2)
Connect the keyboard and mouse to a laptop or a server to test if they can function or
not;
3)
Power cycle the server and retest;
4)
Restart the server and enter BIOS or RAID management interface to test if the keyboard
and mouse can function: If the keyboard and mouse can function in non-OS
environment, maybe there is something wrong with the USB driver of the OS; if the
keyboard and mouse cannot function in non-OS environment, then maybe the
connector on the motherboard is faulty. Please call Inspur Customer Service Hotline
(1-844-860-0011/1-760-769-1847) or email to
.
•
USB Port Problem
Symptoms:
Unable to use devices with a USB port.
Solutions:
1)
Make sure the OS of the server supports USB devices;
2)
Make sure the server has been installed with the correct USB driver, and try installing
the USB driver again;
3)
Connect the USB device to another server to test if the device can function;
4)
If the USB device cannot function, please replace with a known working USB device;
5)
Power cycle the server and retest;
6)
If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
.
•
HCA Card Driver Installation Problem
Symptoms:
For the configuration with HCA cards, the system will reboot when installing Chipset
driver under Windows OS
Solutions:
1)
Delete the driver that comes with Windows first, and then install the Chipset driver.
Or install the IB driver from Mellanox official site (Go to
https://www.mellanox.com/products/adapter-software/ethernet/windows/winof
