Inspur NF5260FM6, Руководство пользователя

Страница: 52 / 82

44
c. If the alarm sounds come from the RAID controller card, you need to check
if the drive LEDs turn red, or log in to the RAID card management screen to
check if the drives are abnormal and take note of the alarm message.
d. If none of the preceding operations can resolve the problem, call Global
Service Hotline 1-844-860-0011 (toll-free)/1-760-769-1847 (DID) or email
us at
serversupport@inspur.com to inform the alarm source and message.
8.1.9 Keyboard and Mouse Not Work
Description:
The keyboard and mouse do not work.
Handling suggestion:
a. Check if the cable port of the keyboard or mouse is connected correctly
and firmly to the server.
b. Check if the keyboard and mouse work properly by connecting them to a
laptop or other servers.
c. Power off the server and then power it on for test purpose.
d. Restart the server and enter the BIOS or RAID configuration screen to test if
the keyboard and mouse are normal in a non-OS environment. If the
keyboard and mouse work normally, the USB drivers for the OS may be
abnormal; if not, the mainboard ports may be faulty. Please call Global
Service Hotline 1-844-860-0011 (toll-free)/1-760-769-1847 (DID) or email
us at
serversupport@inspur.com .
8.1.10 USB Port Problem
Description:
Devices with USB ports are unavailable.
Handling suggestion:
a. Make sure that the OS of the server supports USB devices.
b. Make sure that the compatible USB driver has been installed on the server
and then reinstall the USB driver.
c. Connect the USB device to other servers to verify that the USB device is
normal.
d. If the USB device is abnormal when it is connected to another server,
replace it with a USB device that works properly.
e. Power off the server and then power on the server again to test the USB
device.