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Warranty Claim Procedure
To exercise your rights under this warranty, you must:
Within fourteen (14) days of you becoming aware of any defect, report the
following details to the dealership from which the product was purchased:
•
Your name, address and contact information;
•
Model, and serial number of the product; and
•
A detailed description of the defect.
On receipt of the above information, the Company will allocate to your
dealership an Insnrg Authorisation Number (IAN).
Depending on the model type, how it is installed, and the defect reported,
your nominated dealership will advise on how the warranty service will be
performed. This could include, but not limited to, return of product to the
dealership, return of product to the company, or a visit by qualified service
technician to your poolside.
If advised to return the product, place the defective product in secure
packaging, clearly label it with the IAN number allocated and send it to
the address of the authorised service agent which will be advised by your
dealership.
The Company will not be liable for any transportation costs, or in the event
that a poolside call is arranged with an authorised service technician, costs
of technician’s travel time if the defect is found not to be covered by the
consumer guarantees.
In the case of returned product, the authorised service technician or
dealership will contact the purchaser when the product has been repaired
and is ready for collection.
The Company will repair or replace at its absolute discretion your product
at no cost for parts or labour in accordance with the terms stated in this
warranty provided that the reported defect is able to be located by the
technical staff assigned to the product. If the technical staff is unable to
locate the defect, you may be liable to pay for the cost of the technician’s
travel time and labour.
We know that you will get many years
of enjoyment from this product.
Insnrg has been founded by
persons with over 120 years
experience in the Pool and
Spa industry.
We pride ourselves on
developing products that are
specifically created for your
backyard lifestyle. We are
continuously developing new
products and ideas to make
pool ownership easier and
fun.
Should you wish to keep
updated with our progress
and hear first hand our new
products and developments,
please feel free to stay in
touch by using any or all of
the below methods:
SNAIL MAIL
64 Duerdin Street,
Clayton, VIC, 3168
LANDLINE
1800 INSNRG (1800 467674)
WEBSITE
www.insnrg.com
