infinias S-IMS-A Intelli-M, Инструкция по установке и эксплуатации

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Intelli-M Access V4.0 User Manual
APPENDIX B: TROUBLESHOOTING FAQ
B.2 Runtime troubleshooting
Q
The Events have stopped working. I don’t see Events updating on the Events page anymore.
A
An Event in Intelli-M Access passes through several processes before it becomes visible on the Events page. Some of these
processes can fail, blocking the processes from completing. But even if an event doesn’t appear, all events are stored in the
database and can be retrieved whenever necessary.
There are several reasons why an Event might fail to appear:
—
One or more of the Intelli-M Access services are not running. To verify this, open the Control Panel, double- click
Administrative Tools
, and double-click
Services
. A Windows Services list will appear. Find the four Intelli-M Access
services - they all start with “infinias EAC...”. Make sure all four services are running. If they are not, try to start the ones
that are not running. If all non-running services start, then reboot the system when convenient to verify that the services
restart themselves (a system reboot might be why they aren’t running). If this problem persists, contact infinias Tech
Support additional assistance.
—
The firewall is blocking ports needed for internal communication. Intelli-M Access requires that ports 80, 18776, 18777,
18779, and 1433 be unblocked. The installation procedure should have opened these ports automatically. To test a
firewall issue, temporarily disable the firewall and see if events start appearing again. If so, create firewall exceptions to
open the ports listed above, and turn your firewall back on.
—
The Rule Action service, which communicates with IIS to tell Intelli-M Access to finalize Events, needs Intelli-M Access
credentials to authenticate into the system. These credentials are stored internally, but could possibly be out of sync. To
resolve credentials issues, go to the
System Settings page, then click the Security tab. Enter a new “Intelli-M Access
API Password” then click Save . If this resolves the issue, Events should start appearing within seconds.
—
Make sure that there is a Rule created to finalize Events. During installation, Intelli-M Access created Rules governing the
finalization of ordinary Events and all Alarms. Make sure that there is still at least one “Event Management” Rule present
and active.
If you investigated the possibilities above and Events still do not appear in the system, please contact infinias Tech Support
for additional assistance.
Q When I click on the Reports Page and I get an error or the page is blank. How do I fix it?
A
Normally, Reports are published to Microsoft Reporting Services during installation. However, some problems can occur
during this process. When that happens, open a browser window and navigate to
http://localhost/reports_sqlexpress . After a
minute or two, you should see a mostly white page with the link that looks similar to Intelli-M Access Reports.
—
If you do not see the link, the reports were not successfully published to Reporting Services. If this happens, reinstall
Intelli-M Access. If the problem persists, contact infinias Tech Support for further assistance.
—
If the reports link is visible in the website listed above, then it is likely that the problem involves database permissions.
The often happens when the database was restored from another computer, or you renamed the computer after
installation. To resolve the problem, reinstall Intelli-M Access. If the problem persists, contact infinias Tech Support for
further assistance.